Jim's Marketing Blog

Marketing ideas to help you grow your business

How to win a new client. Unlike this guy!

How to

I was doing some gift shopping at a local store yesterday, when I decided to go for a coffee in their café. I noticed that a salesperson was speaking with the store owner, a couple of tables away from me.

Now, if you asked the salesperson what he was doing, he’d tell you he was pitching a new product line to the store owner.

But he’d be wrong.

The salesperson wasn’t pitching. He was arguing with the store owner.

He was trying to prove he was right and that the store owner was wrong. They were now on opposing sides. By the time my coffee arrived, the salesperson was shaking his head from side to side in disagreement, as the store owner spoke. A few minutes later, the salesman left. Of course, he left without a sale.

If I’d spoken to the salesperson, here’s what I’d have said

A better approach is to position yourself as an asset to their business. A partner in their success.

For example, ask the potential client or customer about their challenges. Then listen. Take notes. Once you have a handle on what their challenges are, show them how your products or services can help them.

This is not only a superb way to build your business, it’s also a great way to build valuable business relationships.

Tip — How to make your business more human and FAR more successful.

Are your fees too high or are you marketing to the wrong people?

aston martin

Yes, your prices or fees could be too high.

Alternatively, you could be marketing to the wrong people.

Insanely expensive or a wonderful deal?

I was with a friend yesterday, who has just bought a car. Someone overheard him telling me what he paid for it and immediately told him, he must be insane and that the price was way too high.

Here’s the thing: The guy that said the car was too expensive, knows nothing about the market value of a 4 month old Aston Martin. The guy who bought the car, is an Aston Martin specialist. He has owned half a dozen of them, he follows the market and he knew he’d just got an incredible bargain. To qualify that, he could resell the car in a week and make £20,000 profit, if he wanted to.

So, here’s what we have

The same car.

The same price.

Yet, one person thinks it’s insanely overpriced. One person knows it’s an amazing deal.

What this means to you

If your business provides a product or service with an Aston Martin level of quality, it will always be too expensive, if you’re marketing it to the wrong people.

In short: Decide who your ideal client is and market exclusively to them. They will eagerly buy from you, because they are in the market for your ‘Aston Martin service’ and value the quality you provide.

PS – Here is a 3 part series I wrote, on how to work for the best clients and the highest fees:

How to attract the best clients and the highest fees – Part 1.

How to attract the best clients and the highest fees – Part 2.

How to attract the best clients and the highest fees – Part 3.

What are you focusing on?

It’s amazing how much control you have over your results, so long as you’re willing to accept responsibility.

  • You can’t control another person’s attitude, but you can control how you react.
  • You can’t control the economy, but you can control how you adapt.
  • You can’t control your past, but you can control your present.
  • You can’t control what your competitors do, but you can control your strategy.

Focus on what you can control. It’s one of the most powerful and liberating things you will ever do.

Tip: Read this — Steve Jobs and the power of focus.

Tell them what you stand for

marketing 101

When someone reads your social network updates, your blog posts, newsletter articles or the marketing pages of your website:

  • Does it tell them what you stand for?
  • Does it explain why they should give a rat’s ass about your business?
  • Does it show them why they should dump their current provider and switch to you?

If any of those messages are not being clearly communicated, it’s losing you a fortune.

Stop using buzzwords in your marketing. Really. Stop it.

There is no shortage of buzzwords or people who feel the need to use them.

Intersection.

Ruckus.

Disrupt.

Paradigm.

… these buzzwords and many others, are used by people in an effort to appear informed, fashionable or relevant. Interestingly, buzzwords do neither of these. In fact, they have the exact opposite effect when people read them or hear them.

Here’s how buzzwords work against you:

  • They make informed people cringe. Not a great idea, if you want your peers to take you seriously.
  • They confuse the uninformed. A bad choice, if you want people to understand your message.

In either case, buzzwords work against you. When it comes to marketing, write your copy in a way that your ideal client will find easy to understand.

Always aim for clarity.

Why?

Because clarity sells!

PS: Here’s how to develop effective, clear, compelling marketing.

Read this before you speak with your next prospective client

I spoke with a service provider yesterday. He’s working hard, working long hours too… yet he’s still really struggling.

Why?

He’s competing for clients by trying to make his fees as low as possible. He’s in a race to the bottom with a handful of equally misguided competitors.

Now, his fees are too low for him to make a decent living and too low for him to provide a great service. So not only are his clients barely profitable to his business, he gets very few referrals from them. That’s a toxic, unsustainable mix!

Cheap or valuable?

As service providers, we can either market our work based on it being valuable or we can market our work based on it being cheap. However, we first need to accept that there’s a huge difference between the two.

Cheap work is seldom, if ever, valuable. Usually, it’s just cheap.

P.S. – Here are 3 Ideas to help you, the next time they say you’re too expensive.

What every business owner needs to know about Dabbling

open

If your business isn’t growing as fast as you want it to, today’s post is written just for you.

It always looks closed

I took my friend to his chiropractor recently. As we arrived, I asked him if he was sure he had the correct appointment time, as the place wasn’t open. “Oh, it is open”, he replied. “It just always looks like it’s closed”. There were no lights visible from outside, the door was closed and there was no open sign on the door. It looked to all the world as if it was closed.

I was introduced to the chiropractor and as always when I meet a business owner, I asked him how business was. He explained that business was very slow. Hardly surprising, as he’s losing the vast majority of the passing trade he’s paying for, by locating his business on the high street.

Ignorance is not bliss

Like the chiropractor in that example, many small business owners are totally unaware of the marketing mistakes that are hurting their business. They wrongly assume their poor results are due to the economy, lack of demand or aggressive competition.

In reality, a poorly performing business is paying the price [literally] for the owners decision NOT to do the right things, correctly.

Instead, they dabble. Why? Usually, it’s because they think driving their business into the ground is less risky than getting the expert help their business is screaming out for.

The lesson here is simple

Don’t look outside for excuses when a business isn’t doing well. Instead, look inside for ways to improve the elements you can control. Thankfully, it’s the things you can control that make all the difference.

When a business isn’t growing the way a we would like, we have a decision to make. Do we dabble like an amateur or invest in the help we need? Your answer to that question will tell you a lot about your commitment to your business… and what 2015 is likely to bring for you. Choose wisely.

Be irresistible to prospective clients in just 3 steps

irresistible, attract clients

If you want clients and prospective clients to think of you as the go-to person, for whatever service you provide, I believe you’ll find this post really useful.

It’s based around 3 steps you can take, which will change the way people think and feel about you, so you become their irresistible choice.

What is a go-to person?

Firstly, I’d like to confirm what I am referring to when I use the term, go-to person. I’m talking specifically about those valued people in business, who we immediately think of when we have a need, related to their area of expertise.

When someone thinks of you as their go-to person for a particular need, they go direct to you.

  • They don’t ask a friend for a recommendation.
  • They don’t poll their friends on Facebook.
  • They don’t take their need to a search engine.
  • YOU get the call!

Clearly, the commercial value of being the go-to person for your marketplace is huge. Not only will you retain your existing clients for longer, you will also attract more inquiries from prospective clients.

To earn this valuable position, we need to focus on 3 core areas.

1. Demonstrate that you know your subject

A newsletter or blog is a great way to achieve this. By sharing useful ideas and information, people come to think of you as a valuable resource.

This is why it’s so important to avoid the common mistake, of only offering diluted information to your readers. If you hold back the good stuff, the really useful ideas, you will cause your readers to assume that shallow information is all you know!

Give away as much value, freely, as possible. Now, at this point some of you will be concerned, that if you give lots of valuable information away for free, people won’t bother hiring you. That is actually the exact opposite of how it works.

Here’s what really happens, when you offer extremely useful information for free in your newsletter or blog posts:

  • Some people will use your free ideas, with no intention of hiring you. As they were never going to hire you anyway, you lose nothing.
  • Some people will use your free ideas and get part of the way, then realise they need your expert help. These people will call you. Had you not given so much free information away, you’d never have positioned yourself as their go-to person.
  • Some people will see the value of what you do, then figure out very fast that it’s far better to hire you to do it for them.

It works. People in that 2nd and 3rd group make up almost all of my non-referred clients!

2. Demonstrate that you are approachable

If we want people to get in touch with us, we need to be as approachable as possible to them. This means taking every opportunity to demonstrate that we are friendly and professional.

Unbelievably, many business owners are cranky or confrontational, even when they are sharing their thoughts online, for the world to see. This is, of course, their prerogative. However, there is a price to pay for being cranky or confrontational. It makes us far less approachable. If we want people to feel comfortable approaching us, we need to be approachable. We need to show humility. We need to remove any barriers.

3. Demonstrate your reliability

Again, publishing a newsletter or blog posts is a great way to demonstrate your reliability. Of course, this is only the case if you have reliably published content over a reasonable period of time. If you write a newsletter or blog and the last thing you published was several months ago, it works directly against you. Instead of demonstrating your reliability and stick-ability, you do the opposite.

If you have been in business for a long time, let people know. When a prospective client reads my about page, they can see that I set this marketing business up in 1995 and that I have worked in marketing all my adult life. That, along with almost 6 years worth of publishing ideas via Jim’s Marketing Blog, offers those thinking of hiring me a huge confidence boost. You should do the same for your prospective clients and customers too.

IMPORTANT: Drawing a line

It’s important at this point, to make a very clear distinction between positioning yourself as the go-to person and positioning yourself as the freebie person.

Yes, it’s a privilege to be regarded by our family and friends as a person they know they can rely on for whatever they need. However, in business, we need to draw a line between what we are prepared to do for free and what we will offer as a paid service. Otherwise, we are likely to become a magnet for freebie hunters. Freebie hunters are people who abuse the nature of others, with selfish demands for free goods and services.

For example, I occasionally get emails from people, asking me to do unpaid work for them. These range from things that would take me a few hours, to tasks that would take me a week.

It’s worth mentioning that many of my clients started off as readers, yet none, not one, of my clients came to me after asking for freebies.

How to get the balance right: The one-to-many approach

There best way to offer free information, which is scalable and sustainable, is to adopt the same approach I use here. I call it the one-to-many approach.

Here’s how I do it: All the free work I do for people is offered via Jim’s Marketing Blog and the email version of the blog. I call it the one-to-many approach, because I create one piece of work and it benefits many people.

Offering one-to-one work for free, simply does not scale. It makes no sense for me to give an hour of my time to 1 selfish person, when I can use that same hour to write something, which will benefit thousands of people.

Finally

For some business owners and consultants, there is a huge mindset change required, to adopt the idea of freely sharing, valuable content. However, for those who embrace the idea, the rewards are huge. It’s the primary marketing model I have used for years and is the most powerful form of marketing I have ever seen. I can’t recommend it highly enough to you.

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