I went to change my username, and I input my new one, which is said was available. Unfortunatley, I forgot to put in my password, so my username didn’t change.

Now it tells me the username is not available – obviously because I already took it, but now it’s buried in the system instead of connected to me.

Any recourse that anyone knows or can think of?
Thanks in advance
Judi

The scalability issues are a more complex issue and the same folks that think usability issues that could be fixed quickly and easily are ok expect them to handle growth without a hitch?

I posted about some of these obvious, long-standing issues including the incorrect error message we get when we’re stuck at the arbitrary 2,000 following limit.

I wonder if your connection could help us with THAT one; maybe change the algorithm for those of us who are NOT auto-following and are active, quality users.

Perhaps we can get Paul over at FriendFeed to listen to our input so that we can connect at FF and won’t need Twitter.

Glad your problem got resolved. As in much of life, it isn’t what you know; it is WHO you know. I’m off to make sure I’m subscribed to you at FF.

But it’s just bizarre that one of the premier ’social’ networks is so antisocial.

Thanks for your comments – You clearly spent a lot of time writing them, which I REALLY appreciate!!!

As you know, from reading my post and the comments I have made here, I agree with your two main points.

Twitter is great, I LOVE twitter, as you know.

Secondly, people like me do place a far greater load on twitter; which is why, as I have said in the post, I am no longer growing my network.

Look at what’s just happened to @scobleizer, he’s now got the exact same problem I had!

If twitter gave me the option to pay a fair price to get issues fixed, I would gladly pay – like most people.

Thanks again for sharing your ideas Kim!

The dilemma that twitter must have is that if they made it a paying service, they would lose many of those 20,000 who have relatively small networks which is true for 90 percent of twitter members.

So members like yourself, who you accurately point out are few – you are one of 60 – benefit again from the fact that twitter is not a paying service. And if it were could it be supported by that 60 or even 60,000?

Proportionality?

That of course does not lessen the dilemma for any of us when they have any number of problems. I can think of several more aggravating than the one that you describe.

But it is pretty tough to be too critical when you consider the social contract – a free service for our indulgence. They get it right over a period of time.

Frankly, I have used Friend Feed for quite awhile and am not in love with it for many reasons. Also a free service, it is not nearly as simple nor as elegant and as a community is much more narrow and limiting than twitter.

So the best bet is to pray that Twitter somehow figures it out – gets to a business model that makes sense, and can even pull this off technically. I am not convinced that it can be done – but maybe.

In the mean time, it is what it is and though frustrating, we have to moderate our expectations. I know that as much as I enjoy it, I definitely don’t expect much and for sure, I don’t expect support. (though would love to have it).

BTW Reminds me of an experience with Apple and Mobile Me last year where Apple in implementing a paying service took down many users, and bloggers who were using I Web for over 3 weeks. Was inherently unstable. But talk about painful – and that was Apple.

Thanks for the comment, sorry your problem’s still not resolved.

I certainly hope Twitter decides to invest in better tech support.

Only problem, the issue is not resolved and apparently not going to be. I lost patience and gave up and am just living with my odd DM’s. I hope you’re right that through time twitter’s tech support gets better.