It’s both easy and dangerous, to confuse silence with satisfaction.
Customers and clients who receive an average service, don’t shout about it. An average service isn’t good enough or bad enough, to motivate them to make a noise.
Silence and indifference
Silence is a sign of indifference… and indifferent people tend not to stick around for long.
If your clients, prospective clients, newsletter subscribers or blog readers, etc., don’t say too much, take heed.
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