Email marketing: How to massively improve your results

email marketing

Email marketing is extremely effective. So why do almost all small businesses get such uninspiring results from it?

That’s what this post is all about!

Email marketing: Free and easy?

The cost of marketing has changed massively over the years.

For small business owners, the cost of sending a marketing letter [direct mail] to just 1000 prospective customers was considerable. There was the price of the stamp, the printing, the ink and the paper. Then, you paid someone to fold all the letters and stuff them into the envelopes.

Today, sending a marketing email to 1000 prospects [or 100,000 prospects] takes seconds. There’s no paper, no ink, no envelopes, no envelope stuffing and no stamps.

The cost of email marketing is close to zero. Except… it isn’t. You now risk paying a different, far higher price!

Allow me to explain.

Different prices and different thinking

In 1995, my London-based marketing business was paying around £1000 to reach 1000 prospective customers via traditional mail. I used high quality stationery and printing, but that was still quite an investment.

Before spending that kind of money, small business owners used to think long and hard.

  • They made sure they were contacting people with a potential need for their offering.
  • They checked that the contact name and address were correct.
  • They used to work hard to optimize their copy or content. It needed to be just right.
  • They removed prospective customers from their list, if they failed to get a response after a set number of interactions. [Unlike now, where the person receiving spam email has to ask to be removed!]

Now think for a moment about the poorly targeted emails that flood your inbox.

It’s clear that way less thought goes into them. The vast majority are junk and totally irrelevant to you or your needs. You regard those who send these unwanted emails as pests.

And this is where the cost comes in for email marketers in 2015!

Reputation points: The price you pay for average email marketing

Every time you send a poorly conceived email marketing message to someone, you pay a price.

However, unlike before, the cost to you isn’t directly monetary. You pay with something even more valuable. You pay with your reputation. You pay using the currency of reputation points.

For example, when you decide to add someone’s name to your list without their consent, you lose reputation points. When you email people too often, you lose reputation points. When your message is pushy or needy, you lose reputation points. When your offer is irrelevant to the recipient, you lose reputation points.

Business owners who service a regional marketplace can soon find their name and reputation seriously damaged. They can only alienate their marketplace so many times, before people get sick of them.

The solution

It starts by accepting that email marketing isn’t free or easy. There is a hefty price to pay for a casual approach — both in reputation damage and lost opportunities.

So, get permission to email prospective customers. Then send them targeted, expertly written, relevant information. Do this only as frequently as they need it to be.

It works. Here’s how I helped Irene make over $32,000 in 9 days, with email marketing.

How to get your marketing noticed

Get noticed

Today’s post is all about how to attract more sales or enquiries.

Their are 2 types of marketing that get noticed:

  1. Marketing that is hand crafted or personal. An example of hand crafted marketing, would be a letter sent to you, which has your name and address handwritten on the envelope and a message tailored to your exact requirements, signed with a handwritten signature.
  2. Marketing that is highly polished and professional. An example of polished marketing would be a website or blog, which is expertly designed and where the content was produced by a copywriting professional. The quality builds trust and the content motivates people to take action.

Almost all small business marketing is outside of those 2 categories. It’s neither personal or spectacular. It’s neither memorable or impressive. It’s neither thoughtful or motivating.

Different approaches lead to different results

The successful minority of business owners invest in expertly produced, motivating and highly personalized marketing. It’s no coincidence their results are so impressive. Cause and effect.

Conversely, the typical small business will go broke within a few years or struggle on for years, working long hours and making little real progress. That’s because a casual approach to marketing causes casualties. Cause and effect.

No business owner sets out to struggle or make little meaningful progress. It is, however, a choice they have made, albeit an unconscious one.

At some point, the struggling business owner decided to relegate marketing to an low-level task. They did this unaware that everything their business does is marketing. As a result, they are dabbling with the development of their business. This produces predictably poor results.

How to turn things around

If your business is not growing the way you want it to, it’s time to take heed. Because whatever you believe about the quality of your marketing, it’s clearly not working.

The great news here is that by adopting the same attitude to marketing as the most successful business owners, the law of cause and effect comes into play. You can have the business and financial security you have always wanted, so long as you do the right things, correctly.

Read this, it will help: Everything your business does is marketing.

4 Inspiring reasons to write regularly

Pro development topics r

There are many compelling business reasons to write regularly. For example, blogging can be massively valuable as a marketing tool. The same is true of newsletter writing.

Here are 4 less obvious benefits to writing regularly, which seldom get mentioned. In many ways, these are just as valuable.

  1. Writing makes you a better observer. As a result, you notice more of the world around you. You experience more from life.
  2. Writing helps you think with greater clarity. The process of getting ideas out of your head and onto the page, is a wonderful antidote for foggy thinking.
  3. Writing is a powerful development tool. To write effectively on any subject, you need to know about that subject. Even better, to write about a subject regularly, you need to constantly learn more.
  4. Writing is an act of contribution. When you share your ideas or stories with others, you invest in them. You also connect with them. How might that help your business? Think about that for a moment.

PS: Here are 25 reasons to write a business blog.

Does email marketing work? Part II

email marketing

If you want to massively increase the success of your email marketing, [better open rates AND higher conversion rates], these 2 quick tips will really help you.

By the way, this is part 2 of a 2 post series. You will find the link to part 1 at the end of this post.

1. Increase your email open rate

Look at the recent emails you’ve opened, which were from people or companies you didn’t know.

I’m asking you specifically to focus on emails from those you don’t know, because these are the emails that you’re least likely to open.

Now, ask yourself why? What was it that motivated you to open that email, rather than delete it. After all, it was from a stranger.

  • Maybe it contained some compelling words in the subject line.
  • Perhaps the timing was right.
  • It could be that the subject line made you curious… curious enough to open the email.

Once you’ve had a think about what inspired you to open those emails, look for ways you can adapt that strategy, to increase your email marketing open rate.

2. Increase your email conversions

It’s great to have more prospective customers or clients opening your emails, but it’s if no value to you unless they take some kind of action.

This time, I want you to look at the last 20 emails you received, [regardless of who they were from], which motivated you to take positive action. By action I am referring to things like:

  • Making a purchase.
  • Clicking a link.
  • Replying to the email.
  • Calling the sender.
  • Subscribing to something.
  • Following the sender on a social network… any positive action whatsoever.

Now, look for ways to adapt the approach they used, into your own email marketing.

That simple 2 step process is a useful way to quickly discover valuable tactics, which can be incorporated into a wider, super-effective email marketing campaign.

But that’s not all…

Important

Here’s something you really should read. It’s how I helped Irene make over $32,000 in 9 days, with email marketing.

How to get people to respond to your marketing, in just 2 steps!

marketing topics r

Are you tired of prospective clients or customers, who don’t get back to you when they say they will? If you are, then the following short post is just for you.

The biggest lie in business

When that person said they didn’t have the time to meet you, return your call or consider your offer… they were lying.

They had the time! They had time to do all the urgent or important things. They also had time to do the things that interested them or captured their attention. What they lacked wasn’t time.

What they really lacked was the motivation to do whatever you requested. It wasn’t important enough to them. It wasn’t a priority. So, it didn’t get done.

2 Steps to get people to take action

To get your prospective clients and customers to take action, you need to do the following:

  1. Make your offer as attractive as possible. Look at what you’re asking people to do and make it more captivating. More interesting. More motivating. More curious.
  2. Give them a deadline. Deadlines focus the mind. This is why so many kids do their assignment the night before it’s due.

Nothing inspires people to take action more than a highly compelling offer with a deadline. Get those 2 steps right and you’ll find the marketplace will always have time for you.

Stop using buzzwords in your marketing. Really. Stop it.

content marketing r

There is no shortage of buzzwords or people who feel the need to use them.

Intersection.

Ruckus.

Disrupt.

Paradigm.

… these buzzwords and many others, are used by people in an effort to appear informed, fashionable or relevant. Interestingly, buzzwords do neither of these. In fact, they have the exact opposite effect when people read them or hear them.

Here’s how buzzwords work against you:

  • They make informed people cringe. Not a great idea, if you want your peers to take you seriously.
  • They confuse the uninformed. A bad choice, if you want people to understand your message.

In either case, buzzwords work against you. When it comes to marketing, write your copy in a way that your ideal client will find easy to understand.

Always aim for clarity.

Why?

Because clarity sells!

PS: Here’s how to develop effective, clear, compelling marketing.

Marketing 101: Make it more attractive, not more annoying!

Get noticed

Around 20 or 30 people email me every day with some kind of terrible sales pitch. They spam me because they think that their email is somehow special. They think that it’s only spam when other people do it.

It isn’t.

The rules apply to all of us

No matter how ethical, important or valuable we believe our message is, the rules of effective marketing still apply to us. Spam is spam, even if we do it.

If you want people to take notice of you, do something worthy of their attention and make it easy for them to share. When your message is genuinely of use or interest, the first 10 people who hear about it will get you another 10, who will do the same, and so on. That’s how every successful product or service spreads.

If you constantly need to pester people, either with spam, cold calls or at networking events, it’s time to improve your strategy.

A better approach

It’s as simple and as challenging as this — focus on making what you do more attractive… not more annoying.

Marketing Tip: Be where their attention is!

Get noticed

The next time you’re on your way to or from work, try this.

I want you to take a look at the people around you; car passengers, bus passengers, train passengers or pedestrians. Notice what they are paying attention to? No, they’re not looking at billboards.

They’re looking at a phone or a tablet.

Be where their attention is

There’s a huge opportunity for you here. That is, so long as you’re willing to publish useful information, such as blog posts, podcasts, videos or newsletters, which your prospective customers will want to consume, to combat the boredom of a dull journey.

There are a couple of things to remember, before you invest your time and effort getting onto their mobile device.

Firstly, make sure you publish something that’s useful to them. If you do, they’ll share it. Your audience will grow. Your name and reputation will spread. Soon, you’ll be a familiar advisor to your marketplace. Don’t publish thinly veiled advertisements and offers. If you do, people will ignore you. No one shares a newsletter, blog post, video or podcast, which is basically a sales pitch.

Secondly, make sure that whatever you publish is mobile friendly. Most small business blogs still look like crap on mobile devices and that’s just not good enough. If you want to engage readers, give them a great reader experience. If you want to engage viewers or listeners, make the audio-visual experience crisp and clear.

The payback?

When you have earned the attention and trust of your audience, and you have a business announcement for them (a new product, offer, service, event, book etc.), they will listen. And because they know your work and trust you, the response rate can be off the charts.

The opportunity is here. The financial cost of reaching all those prospective customers is tiny. The question is, what are you going to do about it?

Tip – If you want to know what your website or blog looks like on various phones and tablets, read this.

The secret to marketing that spreads AND sells!

junk mail

I have a very effective marketing idea to share with you today. You’re going to love this!

I’m going to show you how to create marketing, which people will value and that’s powerful enough to inspire them to hire you or buy from you. It’s based on the work I do with my clients and includes a brief case study, which you can learn from.

So, let’s get started.

Receiving or paying attention?

It starts with understanding that there’s a huge difference between someone receiving your message and someone paying attention to it.

For example, TV viewers are sent targeted marketing messages (commercials) during TV shows. What do most of us do? We fast forward through them or if watching the show in real-time, we go and make a coffee. Just because they send their messages, doesn’t mean we are paying attention.

For your marketing to work, you need to get a great message in front of the right people. In order to get this correct, here’s the key question we need to ask ourselves:

If I stopped my email marketing campaign or I stopped publishing my blog posts, newsletter etc, would people really MISS them?

As a quick look at the marketing you receive every day confirms, for most people the honest answer to that question is NO! We get bombarded with dull, uninspiring sales messages all day and see them as an intrusion, rather than something of value.

Of course, for that tiny minority of small businesses who DO produce marketing, which people genuinely value and would miss if it were to stop, the sky is the limit.

I’m going to share the process required to make this work for your business later in this post.

First, we need to understand why there’s so much dull and ineffective marketing out there.

Dull is cheap. Dull is fast. Dull is simple!

It’s cheap, fast and simple to create dull marketing and get it in front of a lot of people. As a result, there’s no barrier to entry today.

Things were very different a decade ago. Back then, if a small business owner wanted to send a mail shot to 50,000 people, she’d have to spend some serious money.

  • She’d have to cover the cost of the mailing list.
  • Then she would need to pay for all that paper and the printing.
  • Next she would need to pay a company to get the letters folded and inserted into the 50,000 envelopes.
  • Then there’s the huge postage costs for those 50,000 pieces of mail.

All in all, it would cost many thousands. She would need to think long and hard about the value of what she put into those envelopes. Get it wrong and she would pay a hefty price!

Today, everything has changed

That same business owner today can hit 50,000 people using cheap email software and her laptop. It costs just a little of her time. If it fails, maybe tomorrow’s one will work. It’s never been cheaper or easier to push dull, uninspired, poorly thought out, uncreative marketing out the door.

So, that’s exactly what a lot of people are doing. This is why there’s so much junk in your email inbox and on your social networking accounts.

Here’s what you need to do to get it right!

There is an alternative approach I want to share with you, so people welcome your marketing, share it and hire you or buy from you. It requires that you take the exact opposite approach, to 99% of the marketing you see out there. 

It’s about shifting the focus of your marketing, so that it’s primarily of benefit to the people who receive it and secondarily of benefit to you. It’s about producing content (audio, video, blog posts, newsletters, mail shots, flyers, social networking updates etc), which provide independent value to those who receive it. This means they get genuinely valuable or useful information from it, independent of them needing to spend a penny with you.

An example of how this works, based on one of my clients

Imagine you are a dog owner and after a trip to the vet, you subscribe to their dog owner’s newsletter. It gives you tips and ideas, to help you keep your dog healthy, fit and happy. At the bottom of each email are their contact details, so you can call them when you need a vet. You find this free information so useful, that you send it to 10 of your dog-owning friends.

They subscribe and then do the same… then these new subscribers share it too, and on and on it goes. The amazingly valuable, highly-targeted readership grows and grows.

Soon, that vet (a former client of mine) was talking to thousands of local dog owners and positioned themselves in their marketplace, as THE place to take your dog for all its veterinary needs. Their newsletter was eagerly anticipated by it’s readers… yes, people wanted to hear from them and valued what they had to share.

Compare that vet’s approach to the typical marketing messages we see.

  • That vet doesn’t need to run expensive radio ads.
  • They have no need to buy mailing lists.
  • They don’t need to waste valuable hours at networking events.
  • They certainly don’t need to pester people on social networks or ask strangers for recommendations on Linkedin.
  • They don’t need to invest in anything, other than the creativity required to produce a genuinely valuable newsletter, with useful content.

That example shows how a business can grow a massively valuable marketing asset, by sharing real value — rather than pushing unwanted messages. If you invest in creating this kind of value driven marketing, it will improve your business beyond recognition.

In short: Stop pushing predictable marketing at people. Focus on attracting clients instead! This means sharing value, something your marketplace will embrace and share. Soon, you too can have a valuable, growing community of people, who position you in their mind as the obvious choice, when they need the type of service your business provides.

Don’t let this guy ruin your marketing

So, who is that guy?

He or she, is the person who doesn’t ‘get’ what you’re saying. They can’t see the value. They can’t see your point. They frustrate you with questions that show zero understanding of your message.

Why that guy is different

Here’s what makes that guy different, from a prospective client or customer who needs clarification:

That guy is not in the market for whatever you are offering. Their questions come when there’s nothing wrong with the value you provide or the way you explain your value. The problem occurs because that guy is the wrong audience for what you have to say, but they haven’t figured that out.

They’re puzzled. They’re confused. And even though they will never be in the market for what you provide, they feel the need to ask you a series of confusing, frustrating, irrelevant questions.

I found that guy on a blog today

I was prompted to write this, after reading a series of comments left on a blog post. The blogger wrote a compelling, well reasoned piece on the value of building a community. The commenter totally missed the point. He asked the blogger to explain things, which were crystal clear.

The commenter was totally baffled, regardless of how hard the blogger tried to explain her point. He was a fish out of water — the wrong audience for the blogger’s message, yet he insisted on asking half a dozen frustrating, off-topic questions.

So, how can that guy ruin your marketing?

To avoid questions from that guy, there’s a temptation to dumb down your marketing, so as to address every possible misunderstanding. This fails you on 2 counts:

  1. By dumbing down your marketing in anticipation of that guy, answering every potential question in advance, you end up with vague, over-long copy. This massively reduces the power of your marketing message. Brevity sells.
  2. By dumbing down your marketing, you write for that guy and NOT your prospective clients or customers. This is the exact opposite of what marketing is about.

Whether you write the marketing content for your company, are a blogger or a newsletter provider, resist the temptation to write for that guy. Write for your target market. Always.

Clarity is the key

The most effective marketing, is marketing that inspires people to take action. It compels them to buy from you, visit you, hire you, call you or email you. This can only be achieved when you write with clarity, for your ideal profile of client or customer.

Trying to anticipate and answer every misunderstanding, in advance, which that guy comes up with, will detract from your message. It will destroy your marketing. It may also drive you a little crazy.