Jim's Marketing Blog

Marketing ideas to help you grow your business

Category: Twitter (page 1 of 21)

3 Ways to attract more sales leads or client enquiries

three 3 3

If you want to attract more sales leads or client enquiries, today’s post is for you. It shows the 3 main reasons why sales leads dry up AND more importantly, gives you some ideas on how to put things right.

Let’s go!

How to open the floodgates

When sales, client enquiries and business leads slow down, there’s always a reason. This is good news. Once you identify the cause and put things right, the sales and enquiries come flooding in.

Since starting my marketing business in 1995, I have seen the same 3 causes of this problem repeated over and over again. Here they are, along with some ideas on how to open the floodgates!

1. The marketing message you’re using isn’t good enough

In which case, you need to create a more motivating message. You need to start by making sure your service is as valuable as possible, then communicate that value to your marketplace with crystal clarity.

I want to help you avoid a common mistake here. Spend some time reviewing the guarantees, promises and range of services offered by your competitors.

Why? Because without knowing what you are competing against, you don’t know how compelling your guarantees, promises and range of services are to a prospective client.

It’s possible that competitors have copied your U.S.P. or that something that was rare or unique when you first offered it, is now commonplace. You need to know, so you can adjust and stand out from the crowd again.

It’s also possible that competitors have “upped their game” and you need to improve your service accordingly, to regain a competitive advantage.

In addition, check that your website, blog and social networks have not become tired or outdated. The way your message is presented has a huge impact on the way people feel about what you say.

Plus, if your website isn’t mobile friendly, that alone will almost certainly be losing you enquiries. Here’s why this matters to your business.

2. The message is fine, but you’re not reaching enough new prospective clients with it

In which case, you need to find a more effective way to reach out to them. The best advice I can give you when it comes to reaching your prospective clients is this: Be where their attention is.

What do they read? Where do they go? Who do they listen to? What do they watch? Whose tribe are they members of? Find out and then look for opportunities to reach out and connect with them.

For instance, I built the initial readership of Jim’s Marketing Blog from a newsletter I’d started back in 1998. However, after switching to blogging, I got my NEW readers from outreach on Twitter. I discovered that Twitter had a massive community of small business owners… the exact market for my services.

I connected with small business owners on Twitter, then placed useful information on my blog, which I regularly shared on Twitter. It worked. By being where their attention was [Twitter], I was able to build a large blog readership, which has generated regular client enquiries ever since.

IMPORTANT: You also need to make sure you’re getting your message out there frequently enough.

For example, if you publish blog posts or newsletters, make sure you’re publishing them regularly. If you want to get more leads from your blog, start publishing useful posts at least a couple of times a week. If you use newsletters to reach prospective clients, publish something useful every 10 to 14 days.

Don’t expect an infrequently updated blog or occasional newsletter to be a daily driver of fresh sales, leads or client enquiries.

Tip: Here’s how Andy Warhol used this approach.

3. Your clients, former clients and contacts are not sending you enough referrals

In which case, you need to find out why. The answer is almost always connected to the customer experience you provide. Allow me to explain.

A remarkable customer experience gives people a story worth sharing. It gets them talking about you. It has never been easier for people to recommend you and their reach has never been bigger. There are currently well over a billion people on Facebook, with hundreds of millions more on Twitter and Linkedin etc. These people are actively looking for remarkable stories to share with their networks.

Our job as business owners, is to make sure that we’re doing something worth sharing. They already have the sharing tools — what they need from us is the story!

Here’s the thing

Any small business owner who works on improving in those 3 key areas, is making an excellent investment in their business. So please, don’t just find these ideas interesting… use them.

Social Business: Before you publish, press pause!

online reputation

I want you to think about the following for a moment:

  • The last tweet you sent.
  • The last blog post you published.
  • The last marketing email you sent.
  • The last Facebook status update you posted.

First impressions count

Each of those actions could easily be someone’s first exposure to you or your business. If so, it will help form their first impression of you. First impressions count… even if they are inaccurate. First impressions count, even if you are having a bad day.

First impressions count, because if you screw it up, you don’t usually get a second chance!

Hit pause… and think

It pays to pause for a few moments before you publish anything. Think about the impression you are creating. Never underestimate the impact of an angry tweet, a needy Linkedin request or a spammy Facebook update, etc. Once it’s published, it’s out there. It’s in play. It’s carrying your name. It’s carrying your reputation.

Today, prospective clients habitually research us via search engines and our social networking accounts, before contacting us. Thankfully, we have total freedom over what we choose to say and the way we choose to act online.

Which is just as well… as our online actions leave a trail that is discoverable in minutes, by everyone who checks us out.

Here’s why the possibilities for your business in 2015 are endless

2015

Someone just emailed me to ask what my predictions were for small business owners in 2015. Here’s the best answer I can come up with right now:

I believe that 2015 is going to be a lot like 2014, 2013… and 1973.

What do I mean?

The tools have changed, but the basics of growing a successful business remain the same. As a result, here’s what we will see in 2015.

  • Business owners with the correct mindset will thrive, just as they always have. Others will flounder, just as they always have.
  • Business owners who seek out progress and opportunity will find it, just as they always have. Others will seek out security and make little if any progress, just as they always have.

The opportunity has never been better

One HUGE advantage we all have over business owners of previous decades, is that there has never been a more level playing field.

For instance, when I set my business up in 1995, you needed a hefty marketing budget if you wanted to reach thousands of prospective clients every month with your marketing message. Today, you can create a WordPress blog for free and reach thousands of people every day. Back then, if you wanted to connect with an influential person you needed to navigate endless so-called gatekeepers. Today you can reach out to influential people direct, using tools like Twitter. [You can join me on Twitter here.]

2 challenges we face in 2015

The opportunities ahead of us in 2015 are unparalleled. However, they present us with 2 pressing challenges.

  1. We need to be prepared to stand out, in order to attract and retain the valuable attention of our marketplace. This takes creativity and courage.
  2. There’s nowhere to hide in 2015. We have no more excuses. If we fail to make the progress we want, we can only blame ourselves… our inaction and our mindset.

It’s up to us what we decide to do, which is why we need to choose wisely.

Thank you!

Rest assured that in 2015, I will continue to provide you with tips and ideas to help you with your marketing, business development and professional development. I’m committed to helping you grow a great business… a business that rewards you for all your hard work and dedication.

I hope you and your family enjoy a healthy, happy and prosperous New Year!

Tell me about you!

I love to receive messages or emails from readers. In fact, it’s easily the most rewarding part of writing Jim’s Marketing Blog.

Because of this, I have made it extremely easy for you to connect with me:

  • If you subscribe to Jim’s Marketing Blog via email, you can email me simply by replying to any of the updates. I read every email.
  • You are very welcome to email me direct using this link.
  • You may want to join me on Twitter.  The good folks at Twitter have given me a very special Twitter account, which allows everyone who follows me, to send me a Direct Message. So, just by following my account, you can instantly send me messages in private.
  • You can call my office on 01427 891274 or +44 1427 891274 (from outside the UK).
  • Finally, you are welcome to either friend or follow me on Facebook.

I look forward to hearing from you; whether it’s just to say “hi”, introduce yourself or share an idea. So, let’s connect!

PS: No sales pitches, please.

Photos: What everyone needs to know about ageing online

Tammy was shocked when she emailed me today.

She explained that she had been following a business expert on Twitter for years. Then today, he suddenly aged by around 15 years!

15 years older in just 24 hours

Of course, the guy is just a day older today, than he was yesterday. The thing is, he’d been using the same photo on his online profiles for the past decade and, apparently, it was a few years old when he started using it. Yesterday, he decided to update his profile photo and like all of us, he looks very different than he did back in the late 1990’s.

He has told his Twitter followers he needed to change the photo, as he was tired of people not knowing who he was, when he met them face to face for the first time.

[I wrote about ageing online here: To age online or not to age, that is the question!]

The issue this guy now has, is that his brand is strongly associated with an image, which no longer exists. By failing to invest in a professional logo and failing to update his profile photo every year or two, he’s facing a totally unnecessary challenge.

We all get older

However, until recently, business owners were connected to people who either saw them pretty regularly or who were seeing them for the first time.

In the digital age, we are represented online by photographs, which are a snapshot of how we looked when the photo was taken. If these are seldom updated, we risk facing the same problem the business expert now has.

Keep people in the picture

If you do not already, consider updating your profile photos and avatars every year or so.

Even better, invest in a professional logo and use the logo alongside your picture. This allows you to change your photo, with the continuity of your branding intact.

Tip: Here’s a great video about what makes a logo memorable and valuable!

A valuable business lesson, from Twitter!

Twitter

If you want to learn from the success of others, copy their strategy rather than their tactics.

Just like Twitter

Twitter succeeded because it was the first, mass market, micro blogging service.

The hundreds of start-ups who tried to copy what Twitter did, failed. They copied Twitter’s tactics, rather than their strategy. Twitter’s strategy was to create a unique form of communicating and connecting.

If those start-ups had built their own, unique way to communicate and connect, they would have created something with the potential to succeed. Instead, they failed, because the people who wanted a service that was just like Twitter… used Twitter!

It works like this

By copying the tactics of a successful business, we become a clone. A copy. Something unremarkable.

By copying the strategy of a successful business, we can create something of our own. A remarkable original. A valuable proposition.

Tip – Here’s the best post I’ve written on this subject: My name is Jim Connolly and I am a freak!

Social Media Marketing: A lesson from angry customers

Social networks

An unhappy customer today has enormous power. Think about it:

  • She can take her issue to Facebook or Twitter and tell 500 people how badly she was treated.
  • Some of those people will reshare her story, and within no time, 5000 people could be talking about it.
  • Then, some of those people will reshare her story too. Before you know it, 50000 or 100000 people could be sharing her story.

Isn’t that wonderful?

Same tools — different use

You see, the same tools that customers use to share their anger, can be used to share their delight.

So, make it a habit to go out of your way to delight your customers. Look for opportunities to leave them open-mouthed in happy amazement.

They already have the tools to tell the world how great you are. What they need from you, is a story worth sharing!

Tip: Here are some ideas and examples of how to delight your customers.

Are you making a noise or making a difference?

It’s easy to add to all the noise out there.

  • Pester people with special offers via social networks.
  • Invite people to your desperate sales video webinar.
  • Retweet that guru who has already been retweeted thousands of times.
  • Write predictable, “me too” blog posts.
  • Agree with whatever the popular opinion of the day is.

The thing is, no one is demanding more noise.

Training people to ignore you

You can’t benefit from the noise deficit, because there isn’t one. So, all the noise makers do is train people to ignore them. Sure, they may have followers, but no one is listening to them. They may have our email address, but their emails don’t get opened or acted on. If they stopped making their noise, we wouldn’t miss them at all.

The difference deficit

Where there is a deficit, is with people who are making a difference. These are the rare people we eagerly subscribe to. These are the people we look forward to hearing from. They add something of value to us and our business. They make a difference. A positive, meaningful difference.

Most importantly, these are the people we miss when they are not there.

And that’s also the best way to determine if your marketing is making a noise or making a difference. It’s a tough question to ask and answer, but would people miss your marketing if it stopped?

Tip: If you need to push your marketing because people are not spreading it, they probably wouldn’t miss it. If people spread the word for you, (send your newsletter to their friends, reshare your work, etc) … you’re making a difference.

Older posts