Jim's Marketing Blog

Marketing ideas to help you grow your business

Category: Twitter (page 1 of 21)

Here’s why the possibilities for your business in 2015 are endless

2015

Someone just emailed me to ask what my predictions were for small business owners in 2015. Here’s the best answer I can come up with right now:

I believe that 2015 is going to be a lot like 2014, 2013… and 1973.

What do I mean?

The tools have changed, but the basics of growing a successful business remain the same. As a result, here’s what we will see in 2015.

  • Business owners with the correct mindset will thrive, just as they always have. Others will flounder, just as they always have.
  • Business owners who seek out progress and opportunity will find it, just as they always have. Others will seek out security and make little if any progress, just as they always have.

The opportunity has never been better

One HUGE advantage we all have over business owners of previous decades, is that there has never been a more level playing field.

For instance, when I set my business up in 1995, you needed a hefty marketing budget if you wanted to reach thousands of prospective clients every month with your marketing message. Today, you can create a WordPress blog for free and reach thousands of people every day. Back then, if you wanted to connect with an influential person you needed to navigate endless so-called gatekeepers. Today you can reach out to influential people direct, using tools like Twitter. [You can join me on Twitter here.]

2 challenges we face in 2015

The opportunities ahead of us in 2015 are unparalleled. However, they present us with 2 pressing challenges.

  1. We need to be prepared to stand out, in order to attract and retain the valuable attention of our marketplace. This takes creativity and courage.
  2. There’s nowhere to hide in 2015. We have no more excuses. If we fail to make the progress we want, we can only blame ourselves… our inaction and our mindset.

It’s up to us what we decide to do, which is why we need to choose wisely.

Thank you!

Rest assured that in 2015, I will continue to provide you with tips and ideas to help you with your marketing, business development and professional development. I’m committed to helping you grow a great business… a business that rewards you for all your hard work and dedication.

I hope you and your family enjoy a healthy, happy and prosperous New Year!

Tell me about you!

I love to receive messages or emails from readers. In fact, it’s easily the most rewarding part of writing Jim’s Marketing Blog.

Because of this, I have made it extremely easy for you to connect with me:

  • If you subscribe to Jim’s Marketing Blog via email, you can email me simply by replying to any of the updates. I read every email.
  • You are very welcome to email me direct using this link.
  • You may want to join me on Twitter.  The good folks at Twitter have given me a very special Twitter account, which allows everyone who follows me, to send me a Direct Message. So, just by following my account, you can instantly send me messages in private.
  • You can call my office on 01427 891274 or +44 1427 891274 (from outside the UK).
  • Finally, you are welcome to either friend or follow me on Facebook.

I look forward to hearing from you; whether it’s just to say “hi”, introduce yourself or share an idea. So, let’s connect!

PS: No sales pitches, please.

Photos: What everyone needs to know about ageing online

Tammy was shocked when she emailed me today.

She explained that she had been following a business expert on Twitter for years. Then today, he suddenly aged by around 15 years!

15 years older in just 24 hours

Of course, the guy is just a day older today, than he was yesterday. The thing is, he’d been using the same photo on his online profiles for the past decade and, apparently, it was a few years old when he started using it. Yesterday, he decided to update his profile photo and like all of us, he looks very different than he did back in the late 1990’s.

He has told his Twitter followers he needed to change the photo, as he was tired of people not knowing who he was, when he met them face to face for the first time.

[I wrote about ageing online here: To age online or not to age, that is the question!]

The issue this guy now has, is that his brand is strongly associated with an image, which no longer exists. By failing to invest in a professional logo and failing to update his profile photo every year or two, he’s facing a totally unnecessary challenge.

We all get older

However, until recently, business owners were connected to people who either saw them pretty regularly or who were seeing them for the first time.

In the digital age, we are represented online by photographs, which are a snapshot of how we looked when the photo was taken. If these are seldom updated, we risk facing the same problem the business expert now has.

Keep people in the picture

If you do not already, consider updating your profile photos and avatars every year or so.

Even better, invest in a professional logo and use the logo alongside your picture. This allows you to change your photo, with the continuity of your branding intact.

Tip: Here’s a great video about what makes a logo memorable and valuable!

A valuable business lesson, from Twitter!

Twitter

If you want to learn from the success of others, copy their strategy rather than their tactics.

Just like Twitter

Twitter succeeded because it was the first, mass market, micro blogging service.

The hundreds of start-ups who tried to copy what Twitter did, failed. They copied Twitter’s tactics, rather than their strategy. Twitter’s strategy was to create a unique form of communicating and connecting.

If those start-ups had built their own, unique way to communicate and connect, they would have created something with the potential to succeed. Instead, they failed, because the people who wanted a service that was just like Twitter… used Twitter!

It works like this

By copying the tactics of a successful business, we become a clone. A copy. Something unremarkable.

By copying the strategy of a successful business, we can create something of our own. A remarkable original. A valuable proposition.

Tip – Here’s the best post I’ve written on this subject: My name is Jim Connolly and I am a freak!

Social Media Marketing: A lesson from angry customers

Social networks

An unhappy customer today has enormous power. Think about it:

  • She can take her issue to Facebook or Twitter and tell 500 people how badly she was treated.
  • Some of those people will reshare her story, and within no time, 5000 people could be talking about it.
  • Then, some of those people will reshare her story too. Before you know it, 50000 or 100000 people could be sharing her story.

Isn’t that wonderful?

Same tools — different use

You see, the same tools that customers use to share their anger, can be used to share their delight.

So, make it a habit to go out of your way to delight your customers. Look for opportunities to leave them open-mouthed in happy amazement.

They already have the tools to tell the world how great you are. What they need from you, is a story worth sharing!

Tip: Here are some ideas and examples of how to delight your customers.

Are you making a noise or making a difference?

It’s easy to add to all the noise out there.

  • Pester people with special offers via social networks.
  • Invite people to your desperate sales video webinar.
  • Retweet that guru who has already been retweeted thousands of times.
  • Write predictable, “me too” blog posts.
  • Agree with whatever the popular opinion of the day is.

The thing is, no one is demanding more noise.

Training people to ignore you

You can’t benefit from the noise deficit, because there isn’t one. So, all the noise makers do is train people to ignore them. Sure, they may have followers, but no one is listening to them. They may have our email address, but their emails don’t get opened or acted on. If they stopped making their noise, we wouldn’t miss them at all.

The difference deficit

Where there is a deficit, is with people who are making a difference. These are the rare people we eagerly subscribe to. These are the people we look forward to hearing from. They add something of value to us and our business. They make a difference. A positive, meaningful difference.

Most importantly, these are the people we miss when they are not there.

And that’s also the best way to determine if your marketing is making a noise or making a difference. It’s a tough question to ask and answer, but would people miss your marketing if it stopped?

Tip: If you need to push your marketing because people are not spreading it, they probably wouldn’t miss it. If people spread the word for you, (send your newsletter to their friends, reshare your work, etc) … you’re making a difference.

Get Twitter Direct Messages from people you don’t follow!

Twitter has just made a huge change to the way DM’s or Direct Messages work. You can now choose to allow everyone who follows you on Twitter, to send you a Direct Message.

As you can see from my tweet below, this has generated a lot of interest. (If you can’t see the tweet, click here).

Twitter Direct Messages from anyone who follows you

What’s new? You can now receive Direct Messages from anyone who follows you – without you following them back. It’s that last part that is the big difference. Until now, you had to follow someone, before they could send you a Direct Message. This stopped mass spamming and for most users was a great idea.

Here’s what the setting looks like. You can find it under the ‘Account’ tab.

Twitter direct messages from followers

NOTE: By default, this option is turned off. If you don’t want to be Direct Messaged from people who follow you, you don’t need to change anything. It’s 100% opt-in.

Why I’ve turned the Twitter direct messages feature on

I have (for now) chosen to turn it on. So, if you follow me on Twitter @JimConnolly you can direct message me in private.

Here’s why. Firstly, I am a very public person. I publish my email address on every page of my blog. So long as people are not spamming me or making selfish requests, I love to hear from them.

Secondly, I think this feature could be extremely useful for businesses.

Business benefits of allowing Twitter DM’s from all your followers

Consider customer service. Until now, if someone had a customer service issue with your business, you would need to follow them and ask them to follow you, in order for you to look after them in private. This allowed them to share potentially sensitive information with you, away from the gaze of all their followers. Now, so long as they follow your Twitter account, 100% of your conversation can be handled in private.

Then there are journalists. Pretty much every journalist uses Twitter. Now, if you have a story for them — especially one of a sensitive nature, you can share it privately.

Contacting your political representatives… ditto.

What about Twitter DM spam?

The typical knee-jerk reaction so far has been that this will create a huge DM spam problem. Mainly, it seems people failed to understand they have to turn the feature on. If you don’t like the feature, don’t use it. Simple.

It’s also worth remembering that someone can only send you a Direct Message, if they follow you on Twitter. If someone is spamming or abusing you, you can block them. This stops them being able to follow you or Direct Message you. Unless you actually want to follow spammers, this works fine.

It will be interesting to see how this is received by business users, once they start to realise the commercial benefits.

PS: If you follow me on Twitter, @JimConnolly – feel free to Direct Message me and let me know what you think (or just say ‘hi!’).

UPDATE: 21st December 2013

Twitter eventually answered my question, regarding when everyone will start seeing this feature. I was told that it is “just an experiment”… then refused to comment on the experiment stating company policy.

Around 5 weeks after I wrote this post, I noticed that the “experiment” was missing from my settings. People were also unable to DM me, unless I followed them.

Then… although the setting is still missing from my Twitter account, for some reason it started working again and at time of writing this, 21st December 2013, anyone who follows me can send me a direct message.

Your immediate attention is not required

now

Look at the updates below and consider how many of them need your immediate, urgent (as in drop everything) attention:

  • Geeta just sent a tweet to you.
  • Terry just liked your Instagram photo.
  • Mary just added you on Google+.
  • Jose just left a comment on your blog.
  • Jon has just invited you to like his new Facebook page.
  • Gill just added you to a list.
  • Ali just sent you a text message.
  • Tony just invited you to join him on Linkedin.
  • Maria just commented on your Facebook post.
  • Lee just favourited your tweet.
  • Louis just IM’d you.

Even though these are non critical events (they would have called you), most of us have our devices set up to notify us instantly, whenever they happen.

The endless stream of interruptions controls our focus, breaks our concentration, eats into our precious time and lowers our productivity. (Here are some ideas to improve your productivity.)

Unless you provide an emergency service…

Consider turning off your notifications, until you are ready for them.

Check them when you have a break. Check them when it suits you and your work flow.

Be deliberate, regarding where you invest your time, focus and energy. Don’t surrender them to instant updates. Your immediate attention is seldom, if ever, required.

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