Tag Archive: social media

Social media rock stars? Get real!

I have already had several books sent to me this year for review, written by social media experts or gurus. One thing all of them have in common, is that they contain a version of the following advice, which is, in my opinion totally incorrect: Build a following and market to that following.

Here’s what I have found to be better advice: Don’t build a following. Build a community instead!

FOLLOWERS are like the audience at a rock concert. They are set apart from the rock star on stage. They see the rock star as distant. They are part of the event, but a very small part. The rock star might get the crowd to sing the occasional verse, but we all know they are REALLY just broadcasting THEIR VOICE to the crowd! I really don’t see a lot of value in positioning yourself as a rock star, if you actually want to get involved with people. Ironically, the people I see using this approach all the time, are social media experts!

COMMUNITY members are like…

Read the full article »

What do you think about this email?

I wrote recently about copycat marketing. That’s where someone copies the marketing of someone else, hoping that it will work.

After writing that post, I received a lot of email and comments, from people who had personal experience of copycat marketing going wrong.

Here’s one email, which I would like to share with you and hear your thoughts on….

Read the full article »

Marketing & Business: It’s all about the people!

Successful marketing is all about people.

It’s not about; brands, venues, websites, companies or social media tools – Marketing is all about people. You see, without people, none of those things matter.

I met with a friend of mine this morning, who owns a large and very successful nightclub. We had our meeting this time, in the nightclub itself, rather than his office, and the sensation was amazing. I have only previously been there, when it’s been packed with hundreds of people, having a great time and enjoying the music. This morning, you could have heard a pin drop, as we sat, drinking coffee and talking about his marketing.

You see, it’s not the building, fixtures or fittings that makes his nightclub a success; it’s the people who work there and party there. Without people, the place means nothing. The value is in the people…

Read the full article »

Blogging and critics

How do you feel about people, who criticise you or your work negatively?
Well, if you are thinking of using a blog as a part of your marketing mix, (and you should), you will need to figure out how to deal with them.  This is especially the case, if your blog becomes popular.
The 2 sides of [...]

Read the full article »

The leadership question – Your feedback please!

If you checked out the social media activity of 100 businesspeople, do you think you would find many leaders?
Leaders lead: They have the courage to offer their own unique opinions and views.  They act like leaders, from the front.
Followers follow: They copy what others do and share what their leaders have the courage to say [...]

Read the full article »

For every promise, there’s a price to pay

Here’s a question for you:
Why do millions of people own exercise machines, which they used for a week and then packed away somewhere, never to be used again?
The answer is simple, yet it contains a valuable lesson.
The reason people bought those machines, is because the ‘perfect’ people in the TV commercials advertising them, promised 6-pack [...]

Read the full article »

Who do you listen to?

As someone who has worked in marketing almost all my adult life, I am a keen student of human behaviour.  You know what?  After 23 years in the business, I am still often amazed at what I see.
Take yesterday for instance
Following the sad death of Jim Rohn at the weekend, I wrote a brief tribute.  [...]

Read the full article »

Why Google means so little to me (and you mean so much!)

One of the first rules of business is not to rely too heavily on any 1 client or customer, for the majority of your income.  If you do, and that customer goes broke or takes their business elsewhere, you’re in BIG trouble!  Even if that customer just decides to pay you late, it can kill [...]

Read the full article »

Make your marketing count

One of the marketing challenges that all businesses face, is how to leverage their time and money for the best possible return on investment (or ROI).  There are so many things we all could be doing, yet these are not of equal value to us.
For example, there’s an interesting debate along these lines over [...]

Read the full article »

Twitter junkies and social media addicts

I’m sure you have heard it said many times before; “people think in pictures.”
In written marketing, the words we use have a massive impact on the kind of mental pictures we paint in the minds of our prospective clients or customers.
These pictures help shape how people feel about us and those feelings have a [...]

Read the full article »

Don’t copy your social media guru

I’m a marketing man, not a social media expert. However, because some social media tools are excellent for helping small businesses market their services, I’ve spent years studying the marketing potential of social media.
Here’s an important observation I would like to share with you.
Don’t copy your social media guru
It’s all about why [...]

Read the full article »

Growing and securing your online network

This post is all about how to safeguard and grow your online network.
How frustrated do you feel, when you’ve just washed your car, you take it out for a spin and a massive truck goes buy and covers it in dirt?  What about when you’ve been working on a document for 20 [...]

Read the full article »

Customer service and social media

This is a quick update to a recent post.
I wrote here last month, about the added importance of customer service these days – because of the growth of social media and the massive reach this now gives your customers.  My blog post detailed the poor experience I had with o2 customer service – my mobile [...]

Read the full article »

Customer service in the Twitter age!

I just received a text message from O2, my mobile / cell phone provider. It turns out that they wanted to let me know that they were about to withdraw one of the benefits of using their service.
However, rather than just admit that, for whatever reason, they were about to withdraw this benefit – they [...]

Read the full article »

Owning a hammer doesn’t make you a carpenter!

Here’s why so few people get the marketing results they want from social media tools like blogging, Twitter, FaceBook etc.
If you wanted someone to make you a superbly crafted piece of handmade, wooden furniture, you would go to an experienced carpenter or cabinet maker.  You know that it takes training and dedication in order to [...]

Read the full article »

Most ReTweeted

I received a very interesting email on Tuesday, which will be of interest to ANYONE who is using Twitter as a way to market their business, but not getting the kind of results they need.
First off, for those of you who do not already know, I used to be the 3rd most followed person on [...]

Read the full article »

Twitter and me

As you might already know, I stopped using my @jimconnolly Twitter account on 31st of January.  The reason for this, was that following over 20,000 people took up way too much time – largely because of the hundreds of Direct Messages I received each day, (often over 400 a day and occasionally over 600).
By trying [...]

Read the full article »

Focus on results – NOT hits!

One of my favourite sayings is; “start with the end in mind.” In other words, make sure you know what your outcome is, before you decide to take action.
I was thinking about this earlier, when I received an email from a reader, who had just realised that the time and money she had been investing [...]

Read the full article »

Why I’m leaving Twitter!

It’s sad, but the time has come for me to leave Twitter.  At the time of writing this, the three most followed people in England are; John Cleese, Stephen Fry and then me.  I have made some great connections because of Twitter and met a lot of interesting people too.  Twitter has been a great [...]

Read the full article »

Networking and numbers

One of the biggest mistakes people make when building a commercial network, is that they focus too much on numbers.  However, the size of a network by itself is of limited value.  Building a large, low value commercial network is actually a low leverage activity and counter-productive!
Networking isn’t just about numbers
This is because the value [...]

Read the full article »