You don't have any customers. And neither do I. Here's why
Image: Juli Moreira You don’t have any clients (or customers). You also don’t have any subscribers, contacts or followers. And neither do I. We don’t have them. That’s to say, they’re not our possession. Instead, we borrow them. We need to earn and then re-earn whatever connection / relationship they have with us. Client retention […]
Jim Connolly
