Jim's Marketing Blog

Marketing tips and ideas to help you grow your business

Marketing doesn’t work!

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Marketing has no favourites! If you market your business correctly you will thrive and if you market that same business ineffectively you will struggle.  That’s because marketing is based on cause and effect.

I received an email yesterday from one of my readers. He explained that he had been trying to generate meetings with prospective clients – but that his marketing had let him down.

I later received an email from a reader of my free marketing newsletter, who told me, point-blank that; “advertising doesn’t work!”

Stop blaming your tools

In both of these examples, the suggestion was that the failure of these people to generate business was not THEIR fault, but simply that marketing and advertising ‘don’t work.‘  Their problem was not, as they suggested, that marketing only works for some people – Their problem was simply that they were doing it wrong!  For example, a poorly written advertisement, placed in the wrong publication, is unlikely to generate a stack of enquiries or sales!  This does NOT mean that advertising doesn’t work!
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A pile of wood and some nails

Give my friend Tom a pile of wood and some tools and he will turn it into a beautiful piece of furniture.

Give that same equipment to me and I would end up with splinters and a couple of bruised thumbs!  That’s because Tom

is a master furniture maker, with over 40 years worth of experience and I’m a marketing professional with no furniture making experience or skills. However, when it comes to SELLING that beautiful furniture….

Some marketing advice worth taking

Most small and medium-sized businesses rely heavily on free marketing tips and advice from the Internet; at least in the early years of their business.  If you are going to market your business without specialist, expert marketing assistance, please make sure that:

  1. You only take marketing advice from proven, trusted sources.
  2. Take time to study marketing and make sure you don’t start until you understand each step you need to take.

First impressions count – even online!

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How many times have you heard that; “first impressions count”?  Well, it’s true – first impressions count for a great deal – especially in marketing.  This is because, the first impression a business or a person creates with a potential client, is what forms the foundation of their relationship with them.

If that relationship is built on a bad foundation, it will fail.  After all, no one buys from a person or business that they have a ‘bad feeling’ about.

For example

I was contacted online last week by a total stranger via my Twitter account.  This person’s initial message to me wasn’t an introduction or even a simple hello – it was a full on sales pitch!  What was this person trying to sell?  I have no idea!  I just deleted his message as soon as it was clear what he was doing.

Approaching a total stranger with a sales pitch, instead of a friendly introduction, demonstrates a complete misunderstanding of how sales and marketing works!

Affiliates beware

Sadly, this kind of shoddy marketing is used by the huge majority of small, online businesses.  I get emails on a daily basis from strangers who want me to become ‘an affiliate’ of their latest ‘wonder product.’  Even though these people have not bothered to call me or build a relationship with me, they expect me to attach my good name to their business and product – neither of which I know anything about!

If you want to make a stack of sales online or offline, make sure YOU focus on creating a great initial impression in the mind of your target market!  Then, ensure that everything you do builds positively upon that strong foundation.

By the way, you can contact me on Twitter any time.  My username is @jimconnolly

Get YOUR mailshot letters opened!

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This post is all about how to get YOUR marketing letters opened.

When a company sends out a mailshot, it does so in order to generate enquiries or sales.  Of course, in order for these marketing letters to work, they must first be opened and read!  After all, you can have the strongest, most compelling and motivating marketing letter imaginable inside that envelope, but in order for it to generate business for you, the envelope must be opened.

Amazingly, although there’s stacks of information ‘out there’ about writing a marketing letter, there’s very little written about how to get someone to actually open the envelope (what some trendy marketing people call ‘the carrier’!)

Get your marketing letters in the right pile!

I was reminded of how poorly most companies deliver their mail shots earlier today, when the post arrived at my home.  My wife Sharon divided the letters into two, unopened piles.  I asked her what the piles represented and she said;

“The letters in the left pile are junk mail – the letters in the right hand pile are going to be opened”

Now, my wife has no marketing experience, yet she was able to spot junk mail without even opening the envelopes, with 100% accuracy!

Get YOUR marketing letters opened!

If you want to make sure your mailshot letters get opened, here are a few simple guidelines:

  • Make sure the name and address of the person you are writing to is displayed clearly.
  • Use ‘window envelopes’ with the name and address of the recipient printed onto the enclosed letter.
  • Don’t address letters to a job title or ‘the occupier.’
  • Be extremely careful about printing any kind of message on the envelope.  If you really must have a message on the envelope, make sure it is written by a professional copy writer.  If in doubt, leave it!  Get the message even slightly wrong and you could find 100% of your letters remain unopened!
  • Don’t address the letter IN CAPITAL LETTERS.
  • Never, ever, ever use printed labels for the name and address.  These tend to be mainly used for mass-mailings, so people tend NOT to open them.
  • Don’t use highly decorated envelopes unless you want people to know that there’s a sales pitch inside that letter.

Finally, here’s a quick marketing tip: Take a look at the mail you receive, which you instinctively think is either junk mail or a sales pitch. Ask yourself what it was that made you feel that way, before even opening the envelope.  Then, make sure you avoid the same mistakes. Then, check out the letters that you DO OPEN and ask yourself, what it was that motivated you to open those particular letters.

The bottom line here, is that you need to make sure that recipients of YOUR mailings are not thinking negatively about what might be inside your envelopes!

In written marketing – LESS is MORE

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Here’s a quick marketing tip for you, which will help you get a better response rate from all your written marketing.  To increase the success of your mailshots, advertising, email marketing and the number of leads you get from your website:

Use as few words as you can to get your message across!

Two powerful reasons why, with written marketing, LESS is MORE:

ONE: By using as few words as possible, you remove all the dross and keep only the key points of your marketing message.  This makes your message clearer, more focused and easier for the reader to understand.

TWO: Just like you, the people reading your marketing have NEVER been busier!  When someone opens a marketing letter, or sees an advertisement, they do a quick scan of it.  If it looks too long, many people will decide not to invest the time required to plough through it!Most of the marketing letters, email marketing and advertising I see is AT LEAST 50% too long!

When your written marketing becomes clearer, more focused AND more people actually read the whole message – you significantly increase its potential!  This is a great way to leverage your results.

Your marketing mix part 2 of 2

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I am going to show you how to make your marketing more successful and more reliable, with something called your marketing mix. I am also going to give you a list and explanation of some of the most popular types of marketing, used by small and medium sized businesses.  I strongly suggest you read part one of this before proceeding.

This is a BIG marketing guide, with lots of great ideas, so please share it on your favourite social network or social bookmarking site.

In part one of this guide I shared one of the most common errors small businesses make with their marketing. The error is that they rely on just one or two different marketing activities in order to generate their sales.

This is a REALLY bad idea!

Firstly, if you rely on just one or two different forms of marketing, you are missing out on STACKS of new business and opportunities! No matter how good you are at getting the full leverage from a couple of marketing activities, you will be placing a very low ceiling on your business’s potential, if you limit yourself in this way. The most successful small businesses all use at least four or five different kinds of marketing – often 8 or 10 or more!

Secondly, by relying on just one or two marketing activities, you leave yourself extremely vulnerable when one of them stops working! A business owner emailed me to say that she relied on an advertisement in a business publication for over 90% of her sales leads. One of her competitors started advertising in the same publication and her number of leads (and sales) dropped by 40% overnight – That hurts.

So, your marketing mix should combine at least four or five different marketing activities, which compound and create a regular supply of sales for you. Here are some of the marketing options you should consider adding to YOUR marketing mix.

Advertising

A targeted message delivered through a great ad, which is read, listened to or watched by your core target client group is REALLY powerful! For a free advertising guide, click here.

Online networking or ‘social networks’

Online networking has great marketing potential. The key is to join a network that is best suited to your needs and to be selective with whom you network! Focus on the quality of people in your network and NOT just the quantity. If you develop a network of 30 well-connected, motivated, professional people and I develop a network of 3000 people who ‘just wanted to join my network’ – your network will be massively more valuable then mine.

A couple of the more popular business networks are www.ecademy.com and www.linkedin.com.  Other’s now use Facebook exclusively as a business networking tool.  I personally use Twitter and have found, like many others, that it is perhaps the most powerful of all.  Whatever network you choose, you are likely to see FAR BETTER results than through wasting your time at traditional ‘networking events’ (Click here to see why traditionasl networking is a waste of your time!)

Exhibitions

As an exhibitor at, (or visitor to), a well-attended exhibition aimed at your target client base – you can easily get to meet people face-to-face, who are almost impossible to reach using other forms of marketing. Depending on your industry or profession and the average lifetime value to your business of a client, you could find exhibiting at well-attended exhibitions an extremely valuable part of your marketing mix. I know companies who win most of their high quality work via exhibitions.

Email marketing

It’s a fact; email marketing is extremely cost effective and certainly one of the most powerful marketing tools available to small businesses. It works incredibly well – and costs little or nothing.

Here are a few things to consider before adding email marketing to your marketing mix. I recommend you build your own email database (mailing list) rather than buy one from a list broker. The best way to get started is to ask your existing clients and contacts if you can have their email address and if it’s ok for you to email them occasionally with news or special offers.

You also need to get people joining your email list from your website! To do this, make it as easy as possible, and offer something of value as an incentive for them to join your mailing list, like a free ebook. Also, only ask for their email address – not their life history, and let them know that you will never, ever pass on their details to ANYONE!

ONLY send people valuable information (like this free guide) or a genuinely special offer. I also strongly recommend that you don’t bombard people with email; just one message every week or 14 days is more than enough. I send my Newsletter out once every seven to 14 days, because people hate being bombarded with information; even great information! As a result, very few people ask to be removed from my subscriber list.

Finally, to grow your list, ask readers to forward your emails on. Obviously, making sure all the while, that you abide by the rules governing email marketing in your country.

Telephone marketing – Tele sales

Telephone marketing works – but it’s less effective than it used to be. Not that long ago, you could call someone’s direct ‘phone line and know that if they were in, they would pick up the phone. Today, people from even the smallest of companies screen all their inbound calls with voice mail; to eliminate unwanted interruptions and sales calls. This means you now need to make massively more calls to reach a smaller number of people!

I used to tell the owners of small businesses to learn how to make telemarketing calls and then set some time aside and make those calls! Today, I suggest you outsource the whole process to a proven telephone marketing company. Doing it yourself is now a low-leverage marketing activity, because it requires so much time.

Outsourced telephone marketing is still a high leverage activity, because you will usually only pay per lead or sale.

Traditional networking

Traditional networking is a total waste of your time – avoid it!

Your website

It’s not enough to simply ‘have a website’! Your website needs to work for your business 24 hours a day, 7 days a week; generating leads, making sales or collecting the email addresses of potential clients. If your website is simply an online brochure, it’s costing you a fortune in lost sales, lost profits and lost opportunities!

When your website is supported by a newsletter and some Internet marketing, the results can be transformational. Still not convinced? Without spending a penny on advertising, my Internet marketing often reaches over 2 million people in a week! I will be writing separate guides all about forum marketing, article marketing, pay-per-click and blogging shortly.

Joint ventures

Sometimes known as a J.V, a ‘Joint Venture’ is where you and another business or person get together to (usually) cross-market your services. The key to JV success, is to find someone credible, who offers a non-conflicting product or service to the exact same profile of person or business as you do.

So, if you sell recruitment services to the hospitality industry and they sell employee benefits packages to the hospitality industry – BINGO! They can include one of your flyers or letters in one of their mailings and you can do the same for them; everybody wins. Avoid doing a JV with ANYONE you contacts you via email – unless you know them or can check them out. If in doubt – leave it.

Endorsed relationships

An ‘Endorsed Relationship’ is similar to a Joint Venture – BUT with one BIG and POWERFUL difference! The person you do the venture with actually gives you their professional or personal endorsement. This is marketing gold dust.

For example: Rather than just slipping one of YOUR marketing flyers in with one of THEIR client mailings (as they would in a Joint Venture), they actually write to their clients and give you their full endorsement. This is easily the single most powerful form of referral and one of the most powerful marketing tools on the planet.

I have seen endorsed mailings return a 90% positive response rate!

Conclusion

Obviously, the above list does not cover every marketing option open to you, but I hope it gives you a few ideas.

No matter how good your service is, your future success will be determined by how good you are at winning and retaining good quality clients. As Robert Kiyosaki says, lots of people can make a better hamburger than McDonalds; but very few can sell hamburgers more successfully. In today’s super-competitive economy, your marketing is more important than ever before, so make sure you give it the time and investment it needs!

Your marketing mix part 1

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There’s a common marketing myth, which is REALLY hurting a lot of salespeople and business owners!  The myth is that there is a single, all-powerful marketing technique that they need to find; which will be the answer to their marketing woes.

Your marketing mix

However, successful marketing requires a multi-pronged approach – not a single ‘magic bullet’!  This multi-pronged approach is what we call your marketing mix.

Your marketing mix should consist of numerous different marketing activities (at least 4 or 5), which will combine to provide the leverage required to generate all the sales and leads you or your business need.  Most businesses rely on a single marketing activity or perhaps two.  Yet, when I speak with the owners of successful businesses, I always find they are using at least 8 or 10 high leverage marketing activities – often more!

By the way, when you hear the term ‘high leverage marketing activities’, it simply means activities that produce the ‘highest or best’ results for the least amount of effort and risk.

For example

Obviously, it costs you the same amount of time and money to send a mail shot or marketing email; whether or not it generates new business for you.  You leverage the mail shot or marketing email by making sure you it contains a compelling offer and that is is sent to a targeted audience, with an endorsement from one of their trusted contacts.

Compare this to the typical small business mailshot, which goes straight into the bin or is deleted; because it has a generic offer, sent to a group of people who do not know you and without any trusted endorsement!

Designing YOUR marketing mix

In the second and final part of this article, I am going to show you how to design a marketing mix for YOUR business.