Jim's Marketing Blog

Marketing tips and ideas to help you grow your business

How to make sales the easy way!

by

Generating high quality sales on a regular basis can be either really hard and stressful or really exciting and enjoyable.  Sadly, for most businesses, making frequent high calibre sales is a struggle.  It’s easy to see why, when you look at what they do.

They make life as hard as they possibly can for themselves, by replicating what their competitors are already doing!

How to make sales the HARD way

sales and marketing tipsMost small and medium-sized businesses offer the same kind of service as their competitors, for the same kind of price as their competitors, to the same potential clients as their competitors.

Then, they market this service in the same way as their competitors.  The net result is that AT BEST, their service seems just the same as all the others!

For example, there are over a dozen, equally-qualified law firms in my local area – but I could not give you one valid reason to pick one of them rather than another!  In fairness, the same could be said of most service providers in most areas.

How to make sales the EASY way

To regularly generate high quality sales, you need to start by putting all the odds in YOUR favour! You do this by:
1. Offering the marketplace something it wants.
2. Being the only provider of this product or service – so there’s no competition.

Break away from the pack

To achieve sales success in a competitive industry, it is essential for you to break away from the pack and design your business and marketing around what the marketplace wants.

Most businesses wrongly assume that because their competitors are doing things in a certain way, they should too.  However, as we have seen, when you follow the pack you simply blend into the background.  How do you break free from the pack and ensure you are moving in the right direction?

Listen to your marketplace

The first thing you need to do is identify a genuine need within your marketplace, which is either not being serviced by anyone or not being serviced correctly. Most businesses will listen to their clients and the prospective clients they meet and then use this tiny, unrepresentative group to base their picture of the marketplace on. This is too small a section for you to accurately read what the market for your services REALLY wants from a provider.

If you want to make the right decisions, you need to listen to the needs of the wider marketplace.  This is where all your future clients are, after all.

Fortunately, this has never been easier, thanks to the Internet!  From the comfort of your desk, you can find out what your prospective clients are worried about and what problems they have.  Armed with this information, it’s easy to spot opportunities for your business.

Remember, whatever industry you are in, you are always a professional problem solver.  If you are a dentist, you solve the problem of tooth-ache – if you are a web designer, you solve the problem of ugly or poorly-functioning websites etc.

How to get all the information you need

Without doubt, the fastest and least expensive way for any small or medium-sized business to learn what their marketplace really wants or needs, is to follow their marketplace ‘online’.  The best way to quickly collect all this information, 100% free, is to find some blogs, websites and forums that your marketplace read / comment on and then READ THEM!

The easiest way is via RSS (you can find out about RSS here.)

For example, let’s assume Bob runs a commercial insurance brokerage and he specialises in working with hotels, based within a 100 mile radius of him.  He would subscribe to the RSS feed of each blog in his area, that’s focused on the hospitality industry.  He would then take time to read the questions that hoteliers ask in these blogs, as this is a good way to learn about their concerns or problems.

Bob could also start his own blog and use it as a way to communicate with the marketplace.  Unlike a website, a blog allows you to have a dialogue or conversation with all your readers and everyone can join in.  This is a superb way to get the essential feedback you need and to learn what your marketplace wants.  By the way; it’s also very effective as a way to make new contacts.

Bob could also use his blog to share useful resources with his readers, so they start to think of him as a problem solver; giving him a massive competitive advantage over his competitors.

Creativity and marketing

Once you learn the problems and challenges facing your marketplace, you now need to get creative!  You need to either think of a way to adapt one of your existing services, so that it solves these problems or you need to create a new service.

For example, I did this exercise with one of my clients a while ago.  He owned a successful accountancy practice and we found that in his area, local businesses were crying out for a professional lunchtime networking event.  So, we developed a free networking event every month and the results were stunning.  Not only did he manage to generate stacks of new clients and contacts through these events, he found a second, even more valuable benefit.

When he or one of his staff met with a potential client, because they were the only practice in the area offering this free facility, they were seen as the accountants who not only ‘did the numbers’ – but helped their clients make money too!  This set them apart from all their competitors and led to some amazing results.

Is it time you broke away from the pack?

Whatever area of business you are in, you will always find it hard to win new clients or make more sales, if you are replicating / repeating what your competitors are doing.  Find out what your marketplace really wants and then focus on delivering it in the most effective way possible. It’s a lot easier to make sales when your product or service is the answer to a problem, that no one else in your area / region is solving other than you.

That’s how to make sales the easy way!

Save time & spot opportunities with RSS

by

An idea for you and your business – From Jim Connolly
With the advent of the Internet, there has never been more information available to you.  Although this has created an unbelievable number of opportunities for you and your business; it has also created a problem:
THERE’S JUST TOO MUCH INFORMATION OUT THERE!

So, how do you make sure you get the information you need – without missing anything important or wasting your precious time, trawling through stacks of websites?

RSS

RSS marketing business time managementRSS (Really Simple Syndication), is a simple tool that allows you to receive all your important Internet content in one place! If, for example, you like to keep up to date with the new posts on this blog, RSS will send you my posts once they have been written! No need to keep checking back here – you will automatically receive all my new stuff and can then read it whenever you like!

OK, I clicked the RSS button – now what?

Most Internet Browsers have their own built in RSS reader.  Firefox uses something called Live Bookkmars and Internet Explorer has it’s own built-in RSS reader as well.  So, once you have clicked the RSS button on this blog or any other website that provides an RSS feed, you can simply look in the RSS section of your browser and get the latest from all your favourite sites!  The only proviso here is that the site or blog needs to offer a ‘feed’ – almost all blogs do and all news websites.  Pretty much every regularly updated website offers ‘feeds’ these days.

Are there any other benefits to RSS?

Oh yes!  There are news sites like Google News, which will let you receive news stories about your industry or local area as soon as they break, via RSS.  This is a GREAT tool for competitor analysis! You can even set it, so that whenever someone posts information about you or your company, you will be the first to know!

The benefits of RSS are massive!  This article from Mark White clearly explains everything you need to know and points to some useful resources.  However, none of this will help you unless you decide to start using RSS!  If you want to save time and become the best informed person in your industry or profession, you really need to start using RSS!

Are you an existing RSS user?

If so, please leave a comment here and let us know how RSS has helped you or your business!

Being positive about your business

by

By Jim Connolly
In business, confidence is massively important! I’m not talking here about our self-confidence; but rather the level of confidence that other people have in us, our business and our services.

I would like to ask you a question!

When someone asks you; “how’s business?” – what kind of answers do you tend to give them?

If you want people to buy from you, recommend you or invest in you; it’s vitally important that you always speak in positive terms about your business!  If there’s nothing positive to say about your CURRENT business position, then tell people all about your exciting plans for the future!

business confidence sales referrals successWhat a ‘positive’ answer does

Whenever you speak about your business in a confident, positive way, it causes people to feel confident about you and your situation.  This is really important, because your future success will always be in direct proportion to the number of people that ‘feel’ confident or positive about; you, your abilities, your business and it’s products or services.

If you think about it, the current economic situation is a great example of this.  The direction the stock markets take is always determined by the ‘confidence’ of those, who invest in stocks and shares.  If they feel positive about some news or a rumour – they act positively and the market grows.  If they lack confidence in something they act negatively and the market shrinks.

What a ‘negative’ answer does

Whenever you speak in negative terms about your business, you cause people to lose confidence in you.  This is one of the most commercially damaging things anyone can do to their business!

I have lost track of the number of small business owners I have spoken with over the years, who ALWAYS find something negative to say about their business, no matter how well things are going for them! What they seem unaware of, is that these negative comments about their business can spread like a virus.

Soon, their suppliers, competitors and potential clients start speaking negatively about them and BOOM – they can actually ‘talk themselves out of business!’

For example, there are countless companies who have gone broke, PURELY BECAUSE a false rumour suggested they were in financial trouble.  Very quickly, people’s confidence in the company starts to dip; so they stop using them, (fearing they will lose their money.)  Suppliers stop providing credit to them and all of a sudden, that company REALLY does have a financial problem! That’s how important it is to generate confidence in you and your business!

Especially in today’s erratic economy, make sure the seeds YOU plant in the marketplace are 100% positive.  Make YOUR business the one that people feel positive about and want to buy from, recommend or invest in. Talk only about what you want and not what you fear.

NEVER, EVER FORGET you are ALWAYS just one great idea away from your first (or next) million!

The value of your network

by

If you are one of those dedicated people, who invests a lot of their time developing a network of contacts, I have a question for you:

“How valuable to your business, (in financial terms), is your network of contacts?”

I ask this because in my experience, many small businesses focus almost exclusively on developing networks of people, with little influence in their marketplace!

networking events groups leverageA VERY low leverage activity!

You can end up wasting thousands of pounds worth of your time and money on local networking events and joining networking groups; whilst simultaneously limiting the time you have to actually RUN YOUR BUSINESS! A lose-lose situation.

Although a local Accountant or Bank Manager can be an excellent source of credible referred business; not everyone in your local business community has credible access to your target market.

Without credibility, a lead or referral is worthless!

This is because when a person who lacks credibility recommends your business to someone, you become associated in their mind with that ‘non-credible’ person.  I wrote recently about a Lawyer whose law firm has suffered terribly; after he joined a networking group and had his good name associated with some hard-sell tactics, used by a few of his fellow networkers to generate leads!

Of course, one of the most effective ways to network today is from your desk! Millions of people have totally ditched traditional, time-consuming networking, for free online networks.  I use one myself called Twitter which is excellent!

There are also more formal online networking groups like ecademy and linkedin that you might like to explore – neither of which I use or endorse! In any case, the costs will be massively lower than traditional networking.  So will the demands on your time – essential for people like us who run small businesses!

Email marketing tip

by

If you want your marketing emails to work, they need to actually REACH the people you send them to.  After all, the best marketing message in the world won’t work if no one receives it.

This means your marketing emails need to be written,  designed and sent in such a way that they are not wrongly mistaken for spam, by the various spam filters out there.  Avoiding spam filters is a huge subject, but you can quickly learn many of the things to avoid – simply by doing the following……

Read the emails in your junk mail filter

Take a look at the emails that have been caught in your spam filter and you will find that they all fit into 1 of 2 categories:

1. Emails from spammers, which were correctly detected as spam.
2. Legitimate email from people, which was wrongly detected as spam.

In both cases, the reason these emails were detected as spam is usually because of the way they were written, designed or sent.  There were things about those emails, that your spam filter thought was suspicious enough to merit them being blocked.  You need to look for some of the common factors and where these blocked emails differ from those you received, which were not blocked.

Common email marketing mistakes

There are a large number of things that can lead to an email being regarded as spam, from; using terms like ‘click here’ inside the email to the over-use of exclamation marks!!!!

The use of a graphics within the email can also cause problems, as can things like having too many upper-case letters in the subject line of the email.

Sadly, you can send a perfectly crafted email to your readers and STILL have it blocked – simply because someone using the same mailhost and within your ip range is a spammer.  Without you doing anything wrong, your ip address then gets blacklisted.

These are just a few of the things you need to look out for.  You will find lots more when you start to examine the emails that get caught in your spam filter.

So, what kind of things have YOU noticed that cause emails to be wrongly detected as spam – let us know.

Marketing and problem solving

by

Whatever line of business we are actually in, we are always a professional problem solver. People pay us to solve their problems – think about it:

If you have a web design business, you solve the problem of ugly, ill-functioning websites.  If you have an insurance business, you solve the problem of unprotected risks or financial hardship etc.

Because your prospective clients are looking for service providers, who can solve their problems – just imagine how unimpressed they would be; if your marketing messages were all about YOUR business and YOUR amazing special offers.

If you want your prospective clients or customers to be attracted to you and your business – make sure your marketing messages are focused on the answers to their problems.

Take time to research the key problems facing their industry and when you speak with them – find out what problems their business is uniquely facing. Then, learn how to match the answer to their problem with your product or service.

Even if your product or service can only resolve part of one of their main problems – it’s enough for them to totally change the way they see you as opposed to ANY of your competitors.

You will become one of those rare businesses we value so much – which offers us the answers and peace-of-mind we all long for!