Everyone with a business, is in the people business.
It’s people who buy from you, recommend you and support you. It’s people who frustrate you, hinder you and waste your time.
At every point and on every level, it’s all about people.
Automate what needs to be automated
When it comes to business, we know that the smartest people automate all the stuff that should be automated, but they keep all the human elements of their business, human.
For example, thousands of people will receive this blog post today, via an automated email service. However, 100% of the people who hit the reply button on that email to contact me, will get a personal reply.
The danger of over automating your marketing
Sadly, an increasing number of business owners get this horribly wrong. They try and automate everything that can be automated. The challenge with this approach is that you can’t automate your way to success… despite what some marketing automation providers claim.
Successful marketing is about; people, relationships, trust, confidence and belief… none of which can be earned via software alone. Software should be used to enhance, not replace, the human element of your marketing.
In short: Use automation software for processes that benefit from it, but keep the human stuff, human.