Email marketing & mail shots Archives

The BIG marketing problem that no one talks about

June 11, 2021 by Jim Connolly

Image: Nick Fewings

You’ve probably heard the old phrase; “Silence is golden“?

Well, that’s not the case when it comes to the marketing of your business. In today’s post, I’ll show you how silence can have a devastating effect on your results, plus how to avoid it from happening to you.

I was in a coffee shop once, when a guy with a very obvious hairpiece came in. He had natural, thick brown hair around his ears, with a jet black hairpiece on top. Of course, no one mentioned it to him. People just smirked when he wasn’t looking. Whether this guy needed the hairpiece for vanity or medical reasons, it’s entirely possible he has no idea that it’s so poorly matched to his natural hair.

A very similar kind of silence happens regularly in business. And when it does, it costs you a fortune.

Allow me to expand on that.

We check out the social media accounts of a potential vendor. We notice their updates are mostly just a series of sales pitches or automated quotes from famous people. We don’t tell them their social media activity is so dull that we leave in seconds. We silently move on.
We go to a website to check out a potential service provider. We then see that their site looks amateurish and decide not to consider them. We don’t email them to let them know their site created such a bad impression. We silently move on.
We start reading a poorly-written piece of marketing and quickly discard it. We don’t call the company and tell them their content is losing them business. We silently move on.

Faced with all this silence, how do you figure out if what you’re doing is working for you?

You ‘listen’ to what your results are saying. That’s where the most accurate signal is.

Don’t wait for someone to tell you your marketing sucks. Because they won’t. Your friends don’t want to upset you. Your competitors don’t want you to become a threat. And strangers don’t give a rat’s ass.

In short, the silence of your marketplace is easy to miss. If things are too quiet, for too long, take action.

Highest Ethical Return. Something to get excited about

June 9, 2021 by Jim Connolly

You’re going to love this.

I tend not to write about the specific work I do with my clients, or how effective / exciting some of the strategies I use are. Today, I’m going to show you behind the scenes. You’re going to discover an amazingly powerful marketing process that I use daily, but haven’t written about in over a decade!

I call it the Highest Ethical Return strategy. If you followed my work back in the 1990’s, you’ll remember this as a foundational part of my marketing ethos. It’s also how I earned an international reputation for results, despite being one of the youngest, independent marketing professionals out there.

Here’s a very quick look at how the Highest Ethical Return strategy works. You’ll also get an idea of how I, as a Marketing Mentor, work with my clients.

The Highest Ethical Return strategy

I use this term to describe a strategy where you ethically achieve the highest possible return from every element of your sales and marketing activities. To achieve the Highest Ethical Return, you optimize multiple different marketing activities, so they compound on one another.

You start, by taking one marketing element and optimizing various, high return aspects of it. I’m going to use the example of email marketing because it’s so widely used.

You choose to optimize the subject line of the email and manage to increase open rates by 20%. (I’ve achieved increases of hundreds of percent)
You choose to optimise the timing of your distribution, so it arrives at the optimal time on the optimal day of the week. You increase open rates by another 5%.

At this point, you’ve increased the number of prospective clients or customers who will see your marketing by 25% and it hasn’t cost you a penny.

It hasn’t increased your risk. It hasn’t taken much effort. And you’ll benefit from these improvements again and again and again!

Naturally, you don’t stop there

You choose to optimize the content of your email and your CTA (call to action) so that it’s more compelling, and increase your sales rates by 15%. (Again, this increase can be 10x or 100x higher – depending on your baseline).
You choose to optimize your marketing proposition (offer) by pumping more value into it, and your 15% increased sales rate grows to 25%.

At this point, you’ve increased open rates by 25% AND you’ve also increased your sales conversion rates by 25%. This means you’re reaching 25% more people with a prospective need for your services AND 25% more of that bigger number are hiring you or buying from you.

Depending on the size of your marketing list and the lifetime value of your clients, you may have just increased your income or revenues my thousands… On just one mailing.

Continue improving it, and thousands can become tens of thousands, then hundreds of thousands, maybe millions.

Did you notice something?

All that additional revenue and profit came from using your same old list, but using it to achieve the highest possible return.

No additional money was required, there was no additional risk and very little additional time required. Extremely high return. Extremely low exposure. Exciting eh?

This is a tiny example – a quick glance of a few optimizations, of just one marketing activity. There are tons more things you can deploy, to further increase your email results. (For instance, think how you could ramp up your sales numbers by getting the Highest Ethical Return on your email follow-up process. That one additional step compounds on the others to radically increase your results).

Remember: You’re still only getting started. Even after you’ve fully optimized email marketing, there are numerous, additional (and more profitable) marketing activities to apply the Highest Ethical Return strategy to.

The strategy is only fully utilized, when you’ve applied it to every element of your sales and marketing. Consider how this could improve your revenues and profits, if you choose to use it correctly.

I mean that. Ponder on the idea.

I hope you found the Highest Ethical Return strategy as exciting as my clients do. It’s just one of the strategies I provide, from a pool of dozens, depending on the unique needs of each client.

Here’s 1 word that can ruin your results. And 12 better alternatives

May 30, 2021 by Jim Connolly

When it comes to creating successful marketing, the word ‘new’ is overrated. Moreover, it can critically damage the effectiveness of your marketing, losing you sales or client enquiries in the process.

There are 2 main reasons this happens.

A new product or service is always seen as a risky bet. Untested. Less robust. At best, it’s a bigger gamble than the existing solution. At worst, the customer feels like a paying guinea pig. Ouch!
A new product or service is seldom, if ever, the best. It lacks the improvements that come from years of customer feedback.

Yes, when you have an announcement to make (like moving to new premises), people expect to see ‘new’ and they understand the context.

The challenge comes when a key part of your marketing message is that you offer a new way to do something. Even some big brands struggle to sell ‘new’ to people, despite multi-million dollar marketing campaigns.

Thankfully you can totally avoid this problem.

Use better alternatives

Instead of relying on ‘new’, offer your marketplace something more compelling. More secure. More attractive. More motivating. And a great deal more appealing.

For example, rather than offering your prospects a ‘new’ way to (whatever), look at the core benefit of your product or service. Then market that benefit to them instead.

Here are 12 alternatives that I have used successfully over the years.

A faster way.
A secure way.
An enjoyable way.
A greener way.
A stylish way.
A stress-free way.
An original way.
A premium quality way.
A proven way.
An ethical way.
A guaranteed way.
A cost effective way.

The key is to intentionally use words that paint better mental pictures. Pictures that build trust and inspire people to take action. I’ve lost count of how many times I’ve seen this simple adjustment lead to radically better marketing results.

How to make your marketing totally, utterly unmissable

May 29, 2021 by Jim Connolly

What do the following have in common?

The trailer for a movie, which is part of a franchise you really enjoy.
A radio interview with a musician, whose music you’ve always loved, talking about their new album.
A Facebook post from an author, whose books you collect, announcing their new title.
A newsletter from a brand you like and trust, announcing an exciting new product.

The answer is that they are all examples of marketing you value. Marketing you wouldn’t want to miss. Marketing that doesn’t even feel like marketing.

How to create unmissable marketing

So, what was it that made those marketing examples unmissable?

You gave permission for the marketing message to reach you. You tuned into the TV station or radio channel. You liked them on Facebook. You subscribed to their newsletter.
The product being marketed (movie, album or book etc.), is something you’re interested in.

Without your permission, the marketer is being a pest. No one wants to be pestered with unsolicited emails, off-target advertising or unrequested social networking messages.

Without your interest, the “offer” is just another annoying, time-wasting, badly targeted sales pitch.

Making your marketing unmissable

Firstly, make sure you only market to people who want what you’re offering.

Secondly, earn their permission.

How?

Here’s a strategy that works:

Think about the brands you have given permission to contact you.
Write them down.
Next, ask yourself why you did it. Why did you subscribe to their YouTube channel, their newsletter or their podcast? Why did you like them on Facebook or connect with them on Linkedin? Why did you ask them to send you their catalogue or email you their updates?
Finally, see what you can learn from their strategy, which you can adapt, to earn the permission of your prospective customers.

It takes more effort to create unmissable marketing. However, it will massively improve your results.

Why lists dominate marketing. And why you really should use them

April 30, 2021 by Jim Connolly

Ever wondered why so many articles, blog posts, videos and newsletters are based around the idea of a list?

Yes, you’re right. It’s because they’re extremely popular. People love them. And it’s easy to see why.

Lists promise lots of ideas. And fast!

List-based content promises a number of bite-sized ideas or suggestions. And quickly! So when we see “15 Things you really should be doing right now. Yes you. Yes now!“, we’re not expecting an in-depth examination of 15 urgent commercial activities.

No.

We’re expecting ideas. And we hope that at least one of those ideas will help us in some way. If it does, it will repay the 3 or 4 minutes we invested in reading it.

This begs the question: Does your marketing mix contain list-based content?

If not, I suggest you give it a try. Lists are perfect for sharing, which makes them ideal if you want to expand your reach on social networks. New readers who discover your work through list content, will then get the chance to see your more detailed work. Others will follow you on the social networks, where they see your lists shared. Almost all of my most shared blog posts are lists.

Lists can also be very powerful, when it comes to increasing your email marketing open rates. Email marketing that has a list in the subject line, can result in massively increased open rates.

Here’s why.

Most small business owners are not expert copywriters. As such, the subject lines they use for their email marketing tend to under-perform. And poorly written subject lines result in low open rates. This means no matter how good their marketing message is, very few people will see it.

Using an average list title as the subject line of a marketing email, will always, always out-perform an average, regular subject line.

So, should you focus exclusively on lists?

No.

No you shouldn’t.

Seriously.

Don’t!

Allow me to explain.

True, there are Youtubers making a fortune from creating only list-based videos. And yes, there are sites that attract millions of page views, who rely very heavily on list-based content. The business model behind both of these examples is primarily advertising. If your business sells ads based on open rates, keep churning out the lists.

However, for every other kind of business, relying exclusively on lists is a bad idea. And they should be used sparingly.

For example, I could have written this post as a list.

It would have taken me a lot less time to write.
It would have been shared a lot more on social networks.
And the email version of the post would have been opened by a lot more people.

However, I wanted to dig a little deeper into one thing… the marketing effectiveness of lists. I didn’t want to weaken that focus with “10 Reasons why lists dominate the internet”.

Going a little deeper

Sometimes, you need to offer more substance around one subject. Other times, an issue could be impacting your readers and you need to address it. And there are times when you want to share one really useful idea, which wouldn’t work if you broke it down into a list of sub-ideas.

In short, the surface-level approach that makes lists so popular, renders them ineffective for anything that requires depth.

So mix it up.

If you haven’t already used list-based blog posts, articles, videos, podcasts or newsletters, give it a go. Experiment. Test different types of list. Measure the feedback. Check things (metrics) including; sales, client enquiries, open rates, social shares and new subscribers, etc.

Because you could be missing out on a huge opportunity.

List building: How to build a list that builds your business

April 25, 2021 by Jim Connolly

People often ask me for tips on how to build a bigger list. They want more subscribers, more readers, more listeners, more viewers, more followers, etc.

The short answer is simple. It’s this.

Create useful content, which is worthy of people’s attention and make it really easy for them to subscribe.

If you do that, you’ll attract more people and because your content is useful, many of them will subscribe. Think about it. That’s the exact process, which motivated you to subscribe to every list you’re on. Something attracted you, you found it useful, you subscribed.

This begs the question: If the answer is so simple, why is it so darn hard to build a large and valuable list?

Here’s the slightly longer answer.

The advice is simple. The process is tricky

There’s some tricky stuff between you and that massively valuable list you want.

Finding something useful to share, on a regular basis, is tricky. Remember, if you just churn out the same stuff as others in your industry, you won’t attract subscribers or retain them. This means you’ll need to be willing to do some research. You’ll need to become a regular note taker. A collector of ideas. It’s interesting work, but if you’re not already someone who studies and takes notes, it can take a while to transition.

Finding the time to create content is also tricky. You’re already busy, right? Developing content around all that interesting material you have, takes time. That time is easy to justify when you have a huge list. It’s harder to justify, when your hard work is being consumed by just a small number of people. You’ll need to push through the tumbleweed and crickets of the early stages. And I know from personal experience, that can be a real challenge.

Summoning the courage to publish your stuff is also tricky. Why? Because if you do it right, you’ll attract critics. Someone once told me that we have a choice to make. We can either be criticized or be ignored. If we’re being ignored, we’re invisible. That’s not good for any business.

The alternative is to not only expect criticism, but to welcome it as a positive sign that we’re no longer being ignored. Don’t set out to attract critics. Set out to be useful and worthy of attention. But see criticism as an inevitable part of becoming visible and successful.

Note: Here’s why people criticize you and how to deal with it.

Once you know what’s involved, building a valuable list is pretty easy.

And the rewards are huge

Picture this: Just imagine what a difference it would make to your business, if you were in regular contact with thousands of prospective customers. Not via advertising, which is usually seen as an unwelcome interruption. But via a subscription to your content, which people proactively requested because they WANT to hear from you. It’s almost impossible to overstate just how valuable your subscribers are.

The opportunity is amazing. And it’s right in front of you. Right now.