Jim Connolly Marketing

Marketing tips and ideas to help you grow your business

The day I started to look middle-aged

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Jim Connolly

I’m 57 years old in a few weeks. And it’s prompted me to share a really useful marketing idea with you, which is directly connected to the day I started to look middle-aged.

I know. It sounds weird, but I promise you it isn’t.

Well, it’s not TOO weird.

It’s all about the marketing importance of your branding. Specifically today, I’m thinking about the visual impact your current branding has on your sales results.

But I need to start with my face. (That’s a sentence I never, ever thought I would write).

From fresh-faced to middle-aged

I honestly have no idea what day it was, when I went from looking like a fresh-faced young man, to middle-aged. If you’re old enough to have become middle-aged, I bet you’d answer exactly the same. That’s because the way we look changes very gradually, over time.

Hold that thought.

I believe this same gradual process also explains why so many great small businesses have out-dated / ineffective branding. And as a direct result, create a bad first impression and lose out on the clients (or customers) their business needs.

Take a look at almost any small business that’s been trading for more than 5 or 10 years and their branding is usually extremely poor. In many cases, it didn’t start that way. Here’s what happened.

When their current branding was launched, it looked fresh and compelling. It had the type of design that would impress any prospective client. Then, a bit like my face, their branding slowly started to age; along with their website, social media profile, newsletters and everywhere else their branding is seen. It happened so slowly, that they haven’t even noticed.

That’s my theory. And I think it’s a pretty darn nifty theory too. After all, no business owner knowingly turns clients away every day.

Does branding REALLY matter, Jim?

Yep. It does.

Seriously, it’s actually really important no matter what size your business is.

And here’s why.

I’m going to use a common example of the power of branding, which you’ll be able to identify with. I want you to think about the visual branding you see when you visit a website for the first time. Experts say (depending on which ones you listen to) that when you visit at a website, it takes less than a second for you to form your first impressions.

You get the almost instant impact of the overall look; the logo, colours / colors, fonts, tones, graphics, photography, typography – – and all the visual branding components on the site.

And you very quickly build your first impression.

They look competent.

They look clueless.

They look relevant.

They look out-of-date.

They look interesting.

They look dull.

They look dynamic.

They look lethargic.

They look professional.

They look amateurish.

They look sizeable.

They look small.

They look successful.

They look strapped.

They look expensive.

They look cheap.

And all this happens before you really know anything about them. Yet it powerfully changes the way you feel about them in all the ways I just mentioned, and a hundred other ways. Remember: People buy based on feelings, NOT logic. That’s how important good branding is.

Of course, first impressions are not always accurate. But first impressions always count.

Here’s why: Many lousy businesses have great looking branding that inspires confidence and attracts clients. Conversely, many great businesses have ineffective branding that creates doubt and turns clients away.

An excellent business that creates a bad first impression will 100% definitely be losing sales and clients. Especially from those who are looking for a good, quality service. Prospective clients looking for something ‘cheap’ will think they’ve found it, when they see what looks like a struggling small business.

If you’re not attracting enough sales or leads. If you’re attracting enquiries from people with small budgets. If your social marketing efforts are not getting the results you want. It could be time to invest in your branding.

Viral marketing: Here’s what you need to know

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Viral marketing, going viral, remarkable

Viral marketing is something I get asked about a lot. It’s actually pretty easy to understand.

Every piece of viral marketing consists of 2 things.

  1. It goes to someone. (They received it).
  2. Then it goes through them. (They share it with one or more people).

For both of those steps to happen, a marketing message needs to be easy to share and remarkable in some way.

Allow me to explain.

Viral marketing is easy to share

As I mentioned previously, the Kentucky Fried Chicken strapline is an excellent example of an easy to share message. It’s just 3 words long. Finger lickin’ good. That’s easy to remember and share.

The marketing message from Apple is even easier to share. When someone is using one of their products in public, there’s a highly visible Apple logo pointing at everyone who can see them. Until recently, the Apple logo on MacBook Pro and MacBook Air models was illuminated on the lid. Today, those logos are highly polished mirrors. Both work extremely well.

Viral marketing is remarkable

What makes viral marketing viral, is that it doesn’t spread from the vendor to the marketplace. It spreads from person to person.

This means viral marketing not only reaches a lot of people, but unlike advertising, the people sharing the message are those we know and trust. That makes is far more powerful.

Here’s an example I mentioned a while ago. Jennie knows I take lots of notes. So, when she discovered a note-taking app that blew her away, she emailed me with a link so I could see it. Within 10 minutes, I’d bought it too. Jennie’s remarkable experience provided her with the motivation to share what she’d found with her huge circle of friends. I’ve now shared it tons of times, too. Plus, I blogged about it.

Then there’s my friend and former client, Greg. When Greg recommends my services to his friends and contacts, he tells them; “Jim doubled our turnover in 5 months”.

Greg’s experience of my results is what motivates him to tell people. And his message is just 7 words long, meaning it’s also easy to share.

What about you?

If you want to attract massively more word of mouth referrals or go full-on viral, your message needs to do the same. To go to people and then through people.

Take some time to review how clear, easy to share and memorable your marketing message is. Then look for ways to improve it as much as you can. The more remarkable it is, the more widely it spreads. If you don’t already have one, create one. The fewer words the better. Greg’s is 7 words long. KFC did it in just 3 words.

This is not an easy project. So if you can hire expert help, I recommend you do. Either way, it makes no sense to ignore the most powerful form of marketing on the planet.

Using an asterisk can ruin your sales results

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asterisk, small print, marketing copywriting, copy writing

You’re reading about a product or service.

It sounds amazing.

Then you spot it!

You spot the dreaded *asterisk. And your heart sinks.

You know you’re about to be disappointed. You’re about to discover the exclusions, restrictions and conditions, which means that offer isn’t as good as they said it was.

They could have told you the truth without hiding it behind the asterisk. However, they deliberately chose not to. They intentionally concealed it from you. And in a split second, they’ve totally changed how you feel about them.

You wonder what else they’re hiding from you.

Your guard is up.

You’ve switched from eager buyer to sceptic.

Eliminate the asterisk risk

If a business owner feels they need to hide something behind an asterisk, there are always better alternatives.

The most effective alternative, is to make the product or service as good as you said. This eliminates the need for an asterisk. Plus, it simultaneously pumps more value into your offering, making it more attractive and giving you a huge competitive advantage.

Another powerful alternative is to state, in honest and clear language, exactly what you’re offering. And include whatever would have been behind the asterisk, out in the open.

For example.

Imagine it’s an introductory deal, offering your service at a reduced price for the first 3 months. Rather than quote the introductory price (and hide the fact it increases after 3 months, behind an asterisk), tell them up front. Let people know that you’re so confident they’ll love your service, you’re offering it at a super-low discount, so they can discover for themselves, why it’s outstanding value at the regular price.

Everyone has a social media megaphone

Social networks give your prospects a powerful voice. That voice can either be used to tell everyone how great you are, or how disappointed they are. Thankfully, you get to choose the kind of experience that’s being shared.

That’s why the smartest brands aim for honesty and transparency at every opportunity. It’s also why they refuse to hide the truth behind an asterisk.

Marketing 101: Pick a frequency

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Here’s a content marketing tip, to help you attract the attention of prospective customers AND motivate them to buy from you or hire you. It’s all about one word that has two extremely useful meanings. That word is Frequency.

Allow me to explain.

marketing 101, pick a frequency, content marketing, frequency

I was prompted to write this after 2 emails I received.

  • The first was from a long time reader. Sophie got in touch to find out why I hadn’t published quite as many newsletters recently.
  • The second email was from a former reader. Rick emailed to say he’d unsubscribed from the blog, because I publish too often.

There’s a powerful lesson here for anyone who wants to grow their business.

Frequency

Clearly, I’ll never be able to keep everyone happy with the frequency of my newsletter. For some it will be too little. For others it will be too much. If I keep Sophie happy, I lose Rick. If I keep Rick happy, I lose Sophie.

So, here’s what I do.

Rather than try and get the frequency right for everyone, I use a different kind of frequency. A frequency that works. Every. Single. Time!

More importantly, it’s the kind of frequency, which you can use to attract more clients or customers and build your business.

The other type of frequency

There’s another kind of frequency. The kind radios use. If you tune your radio into the same frequency as a radio station, you receive their signal. You’re (literally) on the same wavelength as them.

When you’re on the same wavelength as your marketplace, you’re in harmony with them. And they’re in harmony with you. Sophie and I are on the same wavelength. If you’re a long time reader, you and I are on the same wavelength, too.

In short: I only write for you and Sophie.

Now, that won’t be the right frequency for everyone. But I don’t write for everyone. And there’s a very good reason why. It turns out you can’t keep everyone happy. And the harder you try, the weaker your signal becomes. Before you know it, no one is on your wavelength.

Though I used the example of newsletters / blogging for this post, the exact same strategy works for every kind of content marketing.

Supercharge your marketing

If your marketing isn’t resonating with your marketplace, it’s entirely possible your signal is too weak. This happens when you try to be relevant to as many people as possible.

You land in the middle. In my earlier example, you’d be too infrequent for Sophie and too frequent for Rick. Lose, lose.

By landing in the middle, you become directly relevant to no one. This means your marketing message will lack the motivation it needs, to inspire your prospects to take action. Only clear, directly relevant marketing has that kind of impact.

So, pick a frequency.

Shun the masses.

Embrace the community you wish to serve. Focus only on them, their needs and their wants. Be generous. And be generous as often as you can.

Pretty soon, you will have a community of people on your wavelength.

  • People who will value what you do.
  • People who will miss you when you’re not there.
  • People who will hire you.
  • People who will recommend you.
  • People who will talk about you.

Just imagine how valuable that will be for your business.

3 Tips to help you regularly create great Content Marketing

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content marketing tips

If you’ve ever wondered, how some people are able to regularly produce effective content marketing; (newsletters, blog posts, articles, podcasts, etc), and how you can do the same, this post is for you.

I’ve divided it into 3 core tips.

1. Is this useful?

There’s a sign on the wall in my studio. It’s a small sign, containing just 3 words: “Is this useful”. That’s the mark I set for everything I create. Nothing gets published unless I believe you’ll find it useful. I don’t try and be clever. Just useful. And as long as I think you’ll find an idea or observation useful, I share it.

Some small business owners are put off creating content, because they over-complicate things. They dig into minute detail. And try to make everything as close to perfect as possible.

The thing is, your prospective clients or customers want something useful, not perfect.

Once you stop aiming for perfection you’ll find it a lot easier. You’ll also get massively better results.

2. Don’t let crappy ideas block you

If you’re anything like me, you’ll find that most of the ideas you get are pretty average. Most of mine are bloody terrible! But maybe 1 in 5 or 1 in 10 are good enough, to be turned into a valuable (useful) piece of content marketing.

The challenge is that in order to get that 1 useful idea, you need to allow yourself to have the crappy ones… without getting disheartened.

The way I overcame this, was to deliberately give myself permission to think of lots of crappy ideas, knowing that something useful would come from it.

When you view the duff ideas as essential steps in the development of better ones, they switch from being disheartening to highly motivating.

3. Give your work the respect it deserves

We often overestimate the ideas and the work of others and underestimate the value of our own. Here’s a great example of what I mean.

A business owner told me how she was taking some files off a computer for archiving, when she discovered an old documents folder. It contained loads of articles, which were really interesting. She looked to see who wrote them and found they were all her own work, from 9 years earlier!

She didn’t publish them at the time, because she thought they weren’t good enough. It was only when she thought they were written by someone else, that she saw them for what they really were. Your work is almost certainly way, way better than you think.

So get it out there!

In short, if you’re looking to improve the quality and quantity of your content marketing, focus on being useful. See your crappy ideas as necessary steps to your useful ideas.

And give your work the respect it (and you) deserve.

Why lists dominate marketing. And why you should use them

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marketing lists, listicles

Ever wondered why so many articles, videos and newsletters are based around the idea of a list?

Yes, you’re right. It’s because lists are extremely popular. People love them. And it’s easy to see why.

Lists promise lots of ideas. And fast!

List-based content promises a number of bite-sized ideas or suggestions. And quickly! So when we see “15 Things you really should be doing right now. Yes you. Yes now!“, we’re not expecting an in-depth examination of 15 urgent commercial activities.

No.

We’re expecting ideas. And we hope that at least one of those ideas will help us in some way. If it does, it will repay the 3 or 4 minutes we invested in reading it.

This begs the question: Does your content marketing mix contain list-based content?

If not, I suggest you give it a try. Lists are perfect for sharing, which makes them ideal if you want to expand your reach on social networks. New readers who discover your work through list content, will then get the chance to see your more detailed work. Others will follow you on the social networks, where they see your lists shared. Almost all of my most shared blog posts are lists.

Lists can also be very powerful, when it comes to increasing your email marketing open rates. Email marketing that has a list in the subject line, can result in massively increased open rates.

Here’s why.

Most small business owners are not expert copywriters. As such, the subject lines they use for their email marketing tend to under-perform. And poorly written subject lines result in low open rates. This means no matter how good their marketing message is, very few people will see it.

Using an average list title as the subject line of a marketing email, will always, always out-perform an average, regular subject line.

Should you focus exclusively on lists?

No.

No you shouldn’t.

Seriously.

Don’t!

Allow me to explain.

content marketing lists, overused

True, there are Youtubers making a fortune from creating only list-based videos. And yes, there are sites that attract millions of page views, who rely very heavily on list-based content. The business model behind both of these examples is primarily advertising. If your business sells ads based on open rates, keep churning out the lists.

However, for every other kind of business, relying exclusively on lists is a bad idea. And they should be used sparingly.

For example, I could have written this post as a list.

  • It would have taken me a lot less time to write.
  • It would have been shared a lot more on social networks. (My list content often achieves around 500% more shares.)
  • And the email version of the post would have been opened by a lot more people.

However, I wanted to dig a little deeper into one subject; the content marketing effectiveness of lists. I didn’t want to weaken that focus with “10 Reasons why lists dominate the internet”.

Going a deeper than a list

Sometimes, you need to offer more substance around one subject. Other times, an issue could be impacting your readers and you need to address it. And there are times when you want to share one really useful idea, which wouldn’t work if you broke it down into a list of sub-ideas.

The surface-level approach that makes lists so popular, renders them ineffective for anything that requires depth.

So mix it up. But include lists as part of that mix.

In short, if you haven’t already used list-based articles, videos, podcasts, posts or newsletters, give it a go. Experiment. Test different types of list. Measure the feedback. Check things (metrics) including; sales, client enquiries, open rates, social shares and new subscribers, etc. Because you could be needlessly missing out on a huge opportunity to reach more people.