When I ask a business owner who their ideal customer or client is, they almost always reply with demographics; average age, location, income level, etc.
Whilst demographics are certainly useful, they’re just a piece of the picture.
Demographics will tell you who to target with your marketing.
However, to get that demographic to buy from you, you need to know what matters to them. That’s their motivation. That’s what drives their decisions. That’s what drives their actions. That’s what determines whether they buy from you… or don’t.
Demographics alone can be problematic. There are wealthy people who spend the lowest possible price for a reliable product. They’d happily buy a £5 pen, but wouldn’t dream of buying a £500 pen. There are also those on low incomes who would take a loan out, just to own that £500 pen. Income level is only part of the picture.
I was inspired to share this with you, after learning that one of my newsletter readers increased her revenues by close to 70% last year, partly by focusing on 4 of the questions I shared in one of my newsletters. By honing in on the right things, she was able to improve her marketing, so that it spoke directly to what matters to her marketplace.
These are the 4 prospective customer questions that worked for her.
- What improvement are prospects looking for, from my services or products?
- What do they primarily place their security in?
- Which do they value the most, quality they can rely on or low-prices.
- What do they give most of their attention to commercially?
By talking with current and former customers, we can get a good idea of what matters most to our typical buyer. Often we don’t even need to ask! For example, if our customers tend to wear designer names, quality and style are more important to them than the lowest-priced/reliable alternatives.
Through observation and conversation, we can get a clear picture of what our prospects are attracted to. That’s an essential part of attraction marketing; marketing that attracts sales and enquiries from our ideal customer.
I hope you found that useful.