I wrote a post on Wednesday about the poor customer service experience I had with phone manufacturer, HTC. In the post, I promised that I would update you and let you know if HTC responded or not.
Despite that post making it to the first page of Google, for anyone in the UK searching for HTC customer service, and me pinging / tracking back to their website from the post, no one from HTC has been in touch.
As the core issue I had with them was directly related to the way they communicated with me online, it’s not that surprising that they either don’t monitor mentions of their brand online, or that they simply chose not to communicate.
Thanks to everyone who responded to me, both on that post and via social media, about the wider topic of the value of good customer service. It’s great that something positive has come from such a disappointing experience.