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How to build trust, before a prospect even knows you

Updated May 2025

By Jim Connolly | May 18, 2024

build trust, reliable, content marketing, reliability

Today, I’d like to give you a proven way to build trust from your prospective clients or customers… before they even know you.

Here’s how it works.

When I share this idea with small business owners, I start by asking them to consider a few questions. Here’s what I ask them.

  • If you publish a newsletter, can your readers rely on you to get each edition out on time?
  • If you use social networks for business, can your contacts or followers rely on you to show up regularly with your ideas?
  • If you publish a podcast, can subscribers rely on you to publish on schedule?
  • If you are a blogger, can people rely on you to publish useful posts at least once a month?

Here’s the thing: Content marketing not only allows prospects to discover us and the services or products we provide. It’s also an extremely powerful trust building asset.

What this means for you and your business

By observing your activities, such as those I listed above, your prospects also start to build a wider picture of your business. A picture that shows how committed you are to delivering on time. A picture of your reliability.

By turning up regularly, your marketplace gets to see, for themselves, that you can be depended on. Over time, you’ll also build a strong reputation for consistency. These combine to transform your content marketing into an exceptionally valuable, trust building asset.

Go easy. Don’t overstretch yourself

The easiest way to make this work for you, is to choose just one or two content marketing activities. (I only use two myself). Then, commit to being there when you’re expected. You don’t need to be prolific. A consistent, monthly newsletter is far more effective, than a weekly newsletter, which you just don’t have the time to regularly create and send.

If you do this, then bit by bit, day by day, your prospective clients will come to rely on you.

Just think how valuable that would be for your business. Imagine a marketplace filled with prospective clients who already know you’re reliable and who already trust you. And you can achieve this, without overloading yourself with extra work.

Tip: Here’s how to make your content marketing massively more compelling.

Photo by Tony Schnagl on Pexels.com

IMPORTANT: If you want to make more sales, boost your profits and grow an amazing business, this will help you!

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Jim Connolly

Hi! I'm Jim Connolly and I help small business owners to increase sales, boost their profits and build amazing businesses. Read more here.

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