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Your headlines are promises, which your content needs to deliver

By Jim Connolly | August 11, 2013

content marketing, marketing tips

Using sensational headlines to trick people into opening emails or reading content, is a super-fast way to lose the trust and respect of your marketplace.

People hate being taken for a fool

If the content of a blog post, article or newsletter, etc., fails to deliver on the promise of its sensational headline, the author has just broken a promise to the reader.

Headlines and titles are important. Extremely important. A great headline will attract attention and encourage people to start reading. However, the headline needs to accurately reflect what the content delivers.

Otherwise, any success gained from getting more traffic will soon be lost, as people realise they were duped.

People respect honesty

With Content Marketing, using honest, well crafted headlines is the only way to attract and retain the attention of your marketplace.

It builds trust. It earns credibility. It’s worthy of you and your business.

Tip: Read this – Are you building a tribe or writing drive-by content?

A Content Marketing tip your competitors don’t want you to know

By Jim Connolly | June 22, 2013

content marketing, writing, material, information

Here’s a quick Content Marketing tip, to help you improve the effectiveness of all your marketing material.

Content Marketing and speaking their language

One of the cornerstones of effective copywriting, is to remove as many barriers to communication as possible. The person reading your copy (or message) needs to be able to connect with it cleanly and clearly. This means speaking their language.

Lawyers, web designers, accountants and financial experts etc, regularly use industry terms, phrases and buzz words in their marketing to potential clients. This massively reduces the effectiveness of their marketing message.

You can immediately improve your marketing results, by embracing a more accessible approach.

How to create powerful, accessible content

Before you write your next piece of marketing material:

  1. Think about the benefits you provide, from the prospective client’s perspective.
  2. Focus on ‘them’, their business, their needs.
  3. Clearly explain how the benefits you provide will tangibly improve their life, business or both.
  4. Finally, review your message and make sure it’s pitched to the sophistication of your ideal profile of client. Tip: Listen to the different way radio ads are pitched, according to the product and audience of a station or show.

In short: Match your message to your ideal profile of client, by focusing on benefits and using their communication style, not yours.

The art of successful selling

By Jim Connolly | June 21, 2013

If you want to sell successfully, get to know the prospective customer first.

Don’t say hello, then smash them in the face with a sales pitch.

Is your marketing built to last?

By Jim Connolly | September 4, 2012

If you want to develop great marketing, which will work hard for your business for years and years, today’s post is just for you.

The people who built the castle in today’s photo built it to last. That was way back in the year 1297. It took planning, time, hard work, money and brains. The end result is a building that was so well constructed that it was still being used as a home until the 1960’s. In fact, with a little work it could easily he used as a home again, over 700 years after it was built.

Marketing that’s built to last

Many small business owners only take their marketing seriously, when something drives them into action. It can be the loss of a major client, a change to their income requirements or the sudden realisation that their business has reached a plateau. Faced with this, they go from tick-over mode to proactive marketing. They adopt a tactical approach and usually try:

  • Advertising
  • Networking
  • Email marketing / mail shots
  • Social media marketing

Then, once the immediate crisis has been averted they step back into their usual routine. Marketing is no longer a priority. In essence, marketing is something they do reactively when something goes wrong. It’s not a part of the DNA of their business. It’s not woven into everything they do.

The problem with reactive, tactical marketing

The challenge with a reactive, tactical approach to marketing is that you start from zero each time. You have no relationship with the person receiving your marketing message. It’s a sluggish, low leverage and expensive way to build a business.

The following is a very recent example of how someone using a longer term, strategic approach gained me as a client.

Proactive, strategic marketing in action

I wrote yesterday about how I changed email service providers, upgrading from Feedburner to Mailchimp. As soon as Feedburner’s problems became apparent, a number of email providers started pestering me with sales pitches. None of them were known to me, so they were contacting me as strangers, with a product I knew nothing about.

Now, whilst those guys were selling (at) me, I was thinking of the email providers I already knew of. The stand out provider for my needs, was Mailchimp. Here’s why:

  • I instantly knew their logo and felt good about what it represented.
  • Over the years I have regularly seen reports and blog posts from them regarding email marketing best practices, which were useful and informative.
  • I’d signed up for newsletters, which people had built using their software and they always arrived on time and looked great.
  • Their approach to business and customer service is professional and also a lot of fun.

So, I opened an account with them. It was easy for me to do, because I already felt like I knew them. By strategically, proactively adding value to their marketplace on an ongoing basis, they had sown the seeds that motivated me to hire them.

Ongoing, strategic marketing builds relationships

Mailchimp had earned my attention because of their contribution to their marketplace. Their ongoing, strategic approach to marketing had positioned them in my mind as a trustworthy provider. The companies I’d never heard of, who suddenly started interrupting be with their messages, were simply pestering me. I didn’t know them. They were starting from scratch with me. No credibility had been earned. There was no relationship between their brand and me.

I know you are busy

I know that as a small business owner, you are busy and that it’s not always easy to find time to regularly deliver useful, valuable marketing for your marketplace. However, by developing a marketing strategy and working on it as an ongoing part of your business, you will find it easier to attract regular, good quality clients and sales leads. This approach is also the perfect antidote to the feast and famine problem, that so many small business owners struggle with.

In short: Make marketing an ongoing element of your day to day business and build relationships with people, before they even know they need you.

3 lessons from a world class newsletter

By Jim Connolly | June 27, 2012

Here are 3 email marketing tips, from a company with almost one and a half million paying customers and a valuation of a billion dollars.

Why the Evernote newsletter gets it right

One of the best examples of super successful email marketing is the Evernote newsletter. For those who don’t already know, Evernote is a free smartphone app that allows you to capture ideas using; audio, photos, drawings and text. These can then be seamlessly synced to your computers, so you have access to all your notes, all the time, on all your connected devices.

The Evernote newsletter is almost as clever as their app. It does 3 simple things really well; things that most small business owners get wrong. Here they are in no particular order.

1. Their newsletter actually contains news

The Evernote newsletter provides users with news about the product and the company, meaning we are always up to speed on the latest developments.

evernore newsletter, email marketingHere’s why this matters: By ‘letting us in’ on what the team are up to and allowing us to see how the company is developing, we feel like part of their community. We feel a deeper connection with them. We get a picture of the people and brand behind the product. Very few small business newsletters do this and as a result, they miss out on developing a stronger connection with their readers.

2. Their newsletter makes Evernote more valuable

The primary focus of their newsletter, is to provide useful tips on how to get the best results from their app.

Here’s why: The team at Evernote understand that the best way to retain users, is to provide us with the information we need, in order to get the very best from the app. This also dovetails beautifully with the Evernote business model, which is to offer 60MB of uploads a month for free, with a small monthly charge (in the UK it’s £4 per month) for users who need to upload more data. Obviously, the more we use the app, the more likely we are to need more storage than we get with the free version.

By educating Evernote users on how useful the app is, users are also much more likely to rave about it to their friends. This helps Evernote to reach more and more potential customers. There are currently almost 40 million Evernote users. This has seen them attract 1.4 Million paying users and build an estimated company value of 1 Billion dollars.

3. Their newsletter doesn’t push

If you look closely at the Evernote newsletter, you will notice that there are no links anywhere, which ask you to buy the product! None. Instead, they just offer you case studies, ideas and tips, on how to make their free version of Evernote so useful, that becoming a paid user is a natural progression. There is a link from the Evernote desktop app and from their website, which you can use to upgrade to the premium version. And that’s exactly what 1.4 Million people, and counting, have done with no pushing or pestering required!

The Evernote approach to email marketing

The idea is beautifully executed, yet the framework behind it is extremely simple. It’s about focusing like a laser on delivering value, rather than pushing a sales pitch. It’s about using education to make the value of the app so obvious and relevant, that purchasing it becomes a logical conclusion for those readers with a need for it.

It’s a classy, human, value driven approach to email marketing and it’s extremely effective. Worth learning from? ABSOLUTELY!

2 Things you need to know, if you want massively better marketing results!

By Jim Connolly | April 9, 2012

marketing tips, marketing ideas, sales

Before you send your next piece of marketing to anyone, there are 2 important things you should consider if you want to get the best return on your investment.

Here they are:

1. Do I have permission to contact this person?

A lot of marketing is still based on interrupting people. For example:

  • They send us email because our address is on some list they bought.
  • They send us junk mail because they know where we live or work.
  • They cold call us because they have our phone number.

Yes, you can get people’s attention by interrupting or pestering them, but it’s not the kind of attention they welcome. People repel pests, they don’t embrace them. Walking into a company unannounced and poking the boss in the chest will get their attention, but it’s unlikely to win their willing cooperation or earn their trust.

So, rather than add people to some list and pester the crap out of them, we should earn access to them instead.

A great way to achieve this, is via the type of message you are receiving right now. Everyone reading this blog post, either by email, RSS reader or on jimsmarketingblog.com, has subscribed or searched for the information. It’s seen as useful, not an interruption. I work hard to deliver as much useful, free information as I can and as a result, thousands of prospective clients read my work every day. This blog is what’s called a permission marketing asset.

Permission based marketing delivers the kind of response rates that interruption marketing can’t touch. Newsletters, blogs, YouTube channels, Facebook pages and LinkedIn groups are permission assets that take time to build, but they offer unparalleled potential, for business owners seeking to earn the attention and trust of their marketplace.

2. Am I contacting them with something they need or is it all about me?

Most marketing (and almost all small business marketing) fails because it’s all about the sender and not the recipient. This happens for a number of reasons, but mainly because business owners wrongly assume ALL marketing has to be about pushing a sales message.

That assumption is not only incorrect, it’s toxic!

Successful marketing is about building permission and earning trust among a targeted group of prospective clients. It’s about making you an obvious choice, when they need the type of service you provide.

For example:

The local health food store, which offers advice on the best foods to eat for your unique needs, is building a relationship with you. They are also positioning themselves in your mind as an authority, when it comes to health food.

Their free newsletter offers healthy recipes, the dates of their next subscriber-only, healthy cooking evenings and the latest news on the benefits of certain food types – So, it’s eagerly awaited by its readers. These readers buy the ingredients from the store because they trust it. They are a part of the community and recommend it to their health-conscious friends. People LOVE to be part of a community of like-minded people.

It’s about them

Effective marketing is not just about pushing special offers and new product lines at people. It’s about engaging with them and building a relationship with them. It’s about earning their trust. It’s about being seen as the obvious place to go, when they have a requirement you can fulfil. It’s about them.

Tip: Do great work & put it where the right people can see it

By Jim Connolly | February 6, 2012

No one likes to be pestered. Yet, when it comes to marketing, it seems some people still think they can pester their way to success. This post is about a different way to do business. It’s based on one of the most powerful ideas in commerce and I strongly recommend you take a few minutes to read this post in full.

Pestering their way to the bottom

Over the weekend, I received more than 100 emails from people I don’t know, all asking me to do something for them. Most want me to blog about their latest product or tell you how great their blog is. They send me spam email, because I have a well known blog and they think that means it’s OK. In 100% of the emails, where I have checked the link, the stuff they are pushing is uninspiring, at best.

It seems they have not figured out yet that if their product was worth talking about, they wouldn’t need to spam me or anyone else.

Here are a few examples that came to mind immediately.

An alternative approach

  • I recently bought a Lenovo Ultrabook and was so impressed with it, that I told the 11,000 people who connect with me on Google+ and the 6,000 who follow me on Twitter. The quality of the product was worth talking about, so I did exactly that. I wasn’t asked to. I just did it because I am like you: I talk about the things that impress the pants off me.
  • I received such amazing customer service from Dell computers, that I was compelled to blog about it. Again, I have no connection with Dell, other than being a customer. The service was so good, I had to share my experience.
  • I saw a Facebook update, where Peter Bestel shared a video of his 14 year old daughter, Zoe Bestel singing. Zoe wrote, sang and played on a beautiful track called “Into the Night” and I must have shared that link dozens of times. Why? Because it’s fantastic. You can see Zoe’s video in a moment!
  • A couple of weeks ago, I had an amazing caramel latte at a place in Gainsbrough, Lincolnshire called Creme and it was so good I photographed the cup and sent it to everyone on G+ and Twitter, with my recommendation. Again, the recommendation was totally unasked for. Like all those in this list, it was earned. It was remarkable, so I remarked on it.

Do great work and put it where people will see it

If Bob puts his work out there, where his clients and future clients can see it and they value it enough, they will share it with everyone. As in the above examples, this works whether it’s a multinational company, an independent coffee shop or a 14 year old girl with an amazing gift. Seth Godin makes the point beautifully, in this post about Kevin Kelly’s 1000 true Fans. I suggest you read Seth’s post.

Now, what does Bob do if he has a product or service that he’s always pushing and when people see it, it fails to inspire them? I believe he has 2 options:

  1. He can try and pester his way to success. It may mean cold calling hundreds of people or spamming hundreds of thousands of people to make a sale, but he will make some sales. He will successfully piss off a huge number of people in order to make a sale, but Bob may feel OK with that. This approach will work for a while, until he gets added to enough spam lists and nuisance caller lists, that it’s not effective to push people any more. This pestering approach is extremely common, as your spam folder will confirm.
  2. Bob can develop something that is of such genuine value, that people will want to share it. I call this doing work that matters. As I wrote yesterday on Creative Thinking Hub, this requires a lot more thought than pushing something that’s average, but it’s where the value is. It’s also a far more enjoyable way to develop a business.

‘Average’ isn’t good enough to motivate people to tell your story

Life is too short and people are too informed, for us to waste our time offering a service or product, which people are underwhelmed by. Those interested in being better than average and attracting the best clients, doing work that matters, rest assured I am here to help you with this blog. To those of you committed to being better than average and attracting the best clients, doing work that matters, get in touch. Make it happen.

Finally: Here’s Zoe!

Before I wrap this up, I have to share the following video of Zoe Bestel with you. If you can’t see the video below for any reason, you can watch it here.

Newsletters: A more human approach

By Jim Connolly | November 23, 2011

When is a newsletter not a newsletter?

When you share your news with your friends via an email, your email looks like a regular email. It contains no glossy images, no “buy now” offers. It’s just an email, from you, to them.

When businesses decide to offer newsletters, they tend to do the opposite. There’s usually little if any actual NEWS and the whole thing looks and reads like a poorly disguised advertisement.

So, this got me thinking:

  • What if you treated the people who read your current newsletter, as if they were already friends?
  • What if you sent them actual news and asked how they are?
  • What if you sent it, not on some lame automated schedule, but only when you had something of value or interest to share?
  • What if some of them contained no special offers or sales pitches?
  • What if some were just offering to help?

Business is all about people

Is it possible that this approach would help you develop a deeper, richer relationship with your readers?

Is it probable that it would sound more honest and trustworthy than the usual; “we call it a newsletter but there’s no actual news, I just want to sell you stuff,” approach?

Because if it is, it could massively improve how they felt about you and your business.

Why does this matter?

It matters because business is all about people. People do business with people they like. People recommend people they like.

There’s real potential here, for those with the courage to make their newsletters more human.

The secret to great marketing

By Jim Connolly | June 30, 2011

There’s a massive difference between bad marketing and great marketing.

  • Bad marketing is all about doing things to the marketplace.
  • Great marketing is all about doing things for the marketplace.

Bad marketing

Bad marketing is based around pushing.  They email you because they bought your email address from someone.  They write to you because they know where you live.  They interrupt your busy day with cold calls, because they have your phone number.  In short, they do things to the marketplace, which the marketplace doesn’t value or appreciate.  When these irritating interruptions stop, we are pleased.

Great marketing

Great marketing is based around contribution and engagement.

You write a blog post, which gives people interesting, valuable or entertaining information.  They enjoy it so much they spread the word for you and share your information with their friends.  You write a newsletter, which provides great value to a group of people who asked you to add their name to your subscriber list.  They forward it to their friends, who also ask you to add them to your list too.  If you were to stop writing those blog posts or newsletters, people would miss you.

Here’s a useful post on how to attract great clients not pester them!

The difference?

Bad marketing pesters people in the hope that if you pester enough of them you may make a sale.  It’s based on the mindset that says it’s OK to piss off 1,000 people, in order to get 1 positive response.  Great marketing is the total opposite.  Great marketing attracts people and engages them.

Great marketing allows you to form relationships with your prospective clients.  It also allows you to build great relationships with what I call advocates.  Advocates are essential.  Advocates are people, who may have no need for your services, but value what you do so much that they share your message and recommend you to their friends. For example, most people who read this blog will never spend a penny with me, but they will happily share my work with their friends; which can be of just as much value.  Of course, advocates often become clients and clients should always become advocates.

The bottom line:  I strongly recommend you figure out the most effective way to do things for your marketplace, not to your marketplace.

Attraction Marketing: Who else wants to attract high quality clients?

By Jim Connolly | June 24, 2011

Today, the most effective marketing is based on attracting clients and customers, through developing relationships with them.

Pestering people into your funnel

It used to be very different.  A decade or so ago, marketing professionals were telling people about filling their sales funnels.  The idea was that you sent people mail shots, you cold called them, you sent unwanted faxes to them, you pestered them at conferences and networking events.  By cramming as many people into the top of your sales funnel as you could, it was hoped that over time, some of them might filter through and buy from you.

The reason enlightened marketing professionals dumped this approach years ago, was that:

  • It was an expensive way to do business in financial terms, as all that interrupting people took a lot of time and money.  Lots of mailings.  Lots of cold calls.  Lots of junk faxes.  Lots of spam email.  That all adds up to lots of money.
  • It was also expensive in terms of reputation, because companies using that model often had to junk mail, pester or pursue 500 or 1000 prospective clients, to generate a single paying client.  Many would be pissing off thousands of people every week, in the name of sales and marketing!  Small and medium sized businesses discovered that after a few years of all that pestering, they would successfully piss off the vast majority of their prospective clients.

Today, some people are still using that approach.  They will call you because they have your phone number; even though you never gave them it or permission to call you.  They will email you because your address is on a list they bought; even though you hate spam.  They will send you unwanted letters, because they know where you live; even though you never asked to be junk-mailed.

Attracting the best quality clients

I wrote yesterday about the value of building relationships with your prospective clients, rather than sending them sales messages.  Using this approach, you build a marketplace of informed advocates:

  • Informed, because they know who you are and what you do.
  • Advocates, because they value the information you share with them, so they share it with their contacts.  Think how different that client response is, to the way those same people treat junk mail, spam and pushy tele-marketers!

The old model saw the business start off with a “list” of 100 or 1000 or 100,000 people, and it became smaller and smaller all the time, as people asked to be removed from it.  To sustain this model, you need to buy more and more lists, so you could interrupt more and more people.  It’s expensive, time consuming stuff!

The new model, which is not that new any more, sees you start off with maybe just a few informed advocates, and it becomes bigger and bigger all the time, as people spread the word and share your content with their contacts.  This model sees your marketing universe expand, with every new advocate sharing your message with their contacts.  It’s also extremely low cost with unlimited growth potential.

How to kill your business!

By Jim Connolly | June 22, 2011

business development topics r

A key factor in every failing business I have ever studied, is that the business owner dabbles.

Rather than get the professional help they need, they decide to crush their chances of success, by dabbling with their marketing.

Some common examples include:

  • People dabble with promotional offers: They make unattractive offers, to the wrong people, at the wrong time, using the wrong message and the wrong medium.
  • People dabble with social networking: They set up accounts, usually on too many social networks and then copy what they see other people doing.  They spread themselves too thinly and have no effective strategy.  As a result, they miss all the great opportunities.
  • People dabble with blogging: They set up a blog, with no clear idea of what they want to achieve.  They then fill their blog with “me too” posts (posts that simply repeat what millions of other people are saying) and then quit after a few months, because (it) didn’t work.
  • People dabble with email marketing: They buy a list or add people to a list (without their consent), and email them sales messages.  They waste months angering people with unwanted email, that the recipients never requested, and wonder why it didn’t work.
  • People dabble with advertising: They place the wrong message, in the wrong area of the wrong publication, at the wrong time.  They use the wrong typography, the wrong call to action and then proclaim; “advertising doesn’t work!”
  • People dabble with mail shots: They send a marketing letter, written usually by themselves rather than a copywriter (to save money), to a list they bought or built from contact data they found.  The mixture of amateur copywriting, bad targeting and no compelling reason for the reader to do anything, makes this a total waste of time.

Then there are enlightened small business owners

These business owners decide to build a successful business, so they invest in the professional marketing help they need.  They do the right things correctly and enjoy the rewards.

They have figured out that in the most challenging economy in living memory, the dabblers are simply dabbling their way out of business.

Bread for the head

By Jim Connolly | May 4, 2011

My mentor, Jim Rohn, used to call knowledge; “bread for the head.”  I love that phrase.

Jim’s message was to invest the money required, to gather the knowledge you need; to feed your mind and become MORE.

  • Read the books.
  • Listen to the audio programs.
  • Attend the seminars.
  • Watch the DVDs.

Why?  Because whenever you look at the people who fail to invest in their education, you find that they are not doing so good.  They are out there right now, wondering when their luck will change.  They are living where they don’t want to live.  They are getting through life, without getting much from life.

How I fed my head

I started out with a few books my older brother gave me.  He took pity on me.  I was broke and living in a violent, slum.  I had no job.  I was sick of being broke and going nowhere.  So, I decided to read the books he gave me.

8 years later, I found myself financially secure for life, aged just 29.  I was married to my beautiful wife and running my own marketing business.  I was waking up each day, just happy to be alive.

To get from broke age 21 to secure for life age 29, I invested thousands in my personal and professional development. I have invested a lot more since then.

Don’t do like Joe & Josephine average

Joe happily invests hundreds on the latest phone each year, but wouldn’t dream of spending the same amount on developing his mind.

Josephine happily invests in her daily skinny latte, during her lunch break from the job she hates, but wouldn’t spend the same amount on feeding her mind so she could get a job she loves.

Feed your mind with the knowledge you need and watch what happens to you in every area of your life.  I’m telling you, the results can be, as in my own case, life changing.

Attract more business inquiries than ever before with these 6 powerful marketing tips!

By Jim Connolly | April 25, 2011

Do you want more client inquiries from your marketing?  Would you like to make your marketing more compelling, so it encourages more people to take action when they read it?  If you would, then read on!

Most marketing content is written to capture the attention of, and then inform, a targeted group of people.  Great marketers add a 3rd element.  They capture.  They inform.  They compel!

Compelling marketing

Average marketing leaves people thinking, “so what?”

Compelling marketing encourages people to take action.

Compelling marketing is focused on “them” not you. It’s about their needs and solving their problems and making their experience of you and your business as good as possible.  Them, them, them.

Compelling marketing messages

One of the reasons small business owners find their written marketing far less effective than they want, is that it fails to inspire the reader enough, to motivate them to take the desired action.  Here’s an example of compelling copy, which I wrote for a marketing company that had been really struggling to get enough people to subscribe to their newsletter.

Boost your sales and profits starting today, with a free subscription to our marketing newsletter.  Subscribe now and I’ll send you a FREE…..

Previously, they were doing what 99.9% of newsletter providers do; simply asking people to:

Subscribe to our marketing newsletter and receive a copy of our marketing check-list

The new message, which out-performed the old one by over 850%, was all about the reader and giving value.  It starts with a promise, to help them make more sales and increase their profits.  It then gives them a direct request to take action now.  If you want people to take action at all, ask them to take action NOW! It then finishes with the promise that if they take action now, as well as all that valuable newsletter information, they will also receive more great value, in the form of a marketing check-list.

Compelling marketing: 6 quick tips to motivate your prospective clients to take action

Here are some ideas to make your written marketing more compelling:

1  Scarcity: Whenever possible, give people a reason to take action now rather than later.  This comes from the principle of scarcity.  The fear of losing out on something is an extremely compelling reason for people to get moving!

2. Study your target market: The more you know about what’s important to them, the easier it is for you to understand what’s most likely to motivate them.

3. Avoid the use of generic terms: Generic terms simply wash over people.  The most overused word in this category is the word “solutions.”  It’s OK to use the word in context within a longer message (such as a blog post.)  However, using it on your “about” page, social media bio or profile will hurt your response rates.

Telling people something like; “we provide solutions to the XYZ industry” means nothing and is not compelling in any way.  If you build websites, which make companies look fantastic online and helps them attract throngs of eager clients – TELL THEM!  Don’t say you “offer integrated website solutions.”

4. Headlines matter most: This one is simple.  No matter how amazing your marketing message is, if no one reads it, it can’t convert.  The headline or title of your marketing is what compels people to read it.

Why do you click certain links on Twitter, Facebook or Linkedin etc?  It’s because the title makes the link sound compelling enough to check out.  The title sells the link.  Why do you open certain emails and not others? Again, the title or subject line compels you to open it.  I recently blogged about how to attract more traffic from Twitter using attractive headlines.  That post has some useful headline writing tips.

Tip: Keep a list of the next 50 links you click via social networks and study them to see what compelled you to take action.

5. Add to your marketing vocabulary: Having a limited vocabulary and trying to inspire people with your messages, is like having half the ingredients missing from a recipe and trying to make the meal taste right.  Business owners always seem to assume that they have a great vocabulary.  The reality, as you see every day for yourself, is the exact opposite.  Most small business content and general marketing is written using an extremely limited palette of uninspiring words.

6.  Embrace brevity: The fewer words in your marketing message, the more impact you can create.  Most of the marketing copy I see is at least 50% too long; often 75% or more.  A targeted, information rich message that is packed with value, will out-perform a long winded, meandering message that drags on, which few people even finish reading!  In today’s marketplace, where people have more to do than ever before, short marketing messages have more impact than ever.

The bottom line

If you want people to call you, email you, buy from you, subscribe to your blog or newsletter etc – YOU need to motivate them to do so. If you get it right, the potential to attract more inquiries, clients and sales is enormous!

Just Launched: The Content Marketing Program

By Jim Connolly | April 21, 2011

Today, I’m excited to announce the launch of a brand new service, my Content Marketing Program.

The program runs for a whole year.  During our year together, I will show you how to attract high quality clients and inquiries, based on the incredible power of content marketing.  Working with you on a one-to-one basis, I will show you how to use tools like blogging, newsletters, and email marketing etc; to attract targeted inquiries from your ideal profile of client.

It works – Look!

The very fact that you are reading this right now, along with thousands of other business owners, proves how successfully you can reach the right people, with content marketing.  Notice how I knew you were a business owner? That’s because when you use content marketing correctly, as I do here on this blog, you ensure that your messages reach the right people – LOTS of them too!

What kind of tangible results are possible?

In February, I wrote a short blog post, regarding a place that had unexpectedly become available on my Marketing Mentor Program.  In less than 24 hours, that post generated 92 genuine inquiries for the remaining place!

Based on my typical conversion rate, I could have generated at least £90,000 in fees; if I had enough places to fill, just from that single post!

On my Content Marketing Program, I will show you exactly how I did that and how you can put the same super-powerful strategies in place for your business!

I will also show you how I used Content Marketing to generate almost £130,000 in client fees and product sales from this blog last year.

Just imagine what a difference that could make to you and your business.

By the way, if you are the kind of person, who prefers to attract business inquiries, rather than chase people for business, you will find this program especially valuable.

How it works: A quick overview

The program is tailored around your unique needs, resources and goals, so we start off with an initial fact-finding meeting.  This meeting is conducted like all our meetings, via Skype or phone.  We look at exactly where you are right now and then examine what you want to achieve; your goals and business targets etc.

Then, I work with you over the following 12 months, to develop a Content Marketing strategy, to get you from where you are now, to where you want to be.  I will provide you with all the guidance, coaching, support (and clarity) you need; all included in the program’s price.

That’s right: One set fee which covers everything, for the whole year.

Find out more

If you genuinely want to start attracting high quality clients, the way I do here on this blog, I’d love to hear from you.

Simply email me on jim (at) jimsmarketingblog.com (with your contact details) or call me on (+44) 1427 891274, and I will happily answer any questions you have, in complete confidence. Obviously, there are a limited number of places available, so get in touch as soon as you can, to avoid disappointment.  My full contact details are here.

I look forward to hearing from you!

How to massively improve your online marketing results, the easy way!

By Jim Connolly | April 19, 2011

Do you prefer to attract client inquiries and leads, rather than having to sell your services?

If you do, then content marketing is exactly what you and your business need.  Content marketing is where you use blogs (like this one) or newsletters, podcasts or webinars etc, as a way to deliver valuable information, which gains the attention of your prospective clients.  Then, over a period of time, you get to position yourself as an expert in your field, to thousands of prospective clients.

Content marketing is extremely effective, it costs very little and the results can be amazing, life changing even!  Moreover, the results get better and better over time, as your audience and influence increases.

In today’s post, I am going to share one of the secrets behind the world’s most successful content marketing.  To begin, I am going to answer the 2 most common content marketing questions, which people ask me.  Here they are:

  1. How much free information should I give away?
  2. What quality of information is “just too good” for me to blog about or include for free in my newsletter, webinar or podcast?

Here are the short answers to those questions:

  1. You should give away as much free information as you can.
  2. You should give away as much value as you can.

Allow me to explain!

Content marketing and me

Back in 1995, my fellow marketing professionals said I was crazy for giving away so much marketing information for free.  This was before the Internet went mainstream, so I delivered my free content marketing via; radio shows, magazine articles, public speaking and networking groups.  I then established an enormously successful marketing newsletter, before moving on to blogging.

In short: I gave and gave and gave.  Then, I gave some more.

The more I gave away, the more I was accused of committing commercial suicide.

The more I gave away, the more high quality business I generated!

Here’s one thing that has not changed, over my 16 years in content marketing:  Most people only give snippets of information away for free, or information which they believe is not good enough to charge for.  Their belief is that by giving “the good stuff” away for free, it will reduce their income.  This is the exact opposite of what actually happens!

Here’s why.

By putting a diluted version of their content out there for free, they showcase themselves as being less effective than they really are.  The marketplace positions them in their mind as an average provider, because the free information they give away is average.  They are under-marketing themselves and their abilities.  For content marketing to work, your free material needs to be good enough to inspire people to subscribe to you, get in touch with you and link to you.  It also needs to be compelling enough to motivate people to share your blog, newsletter or whatever, with their social network. People will only do that when the information they receive is valuable enough.

I have never held back information from this blog, in case it’s too valuable to give away for free.  You know what though?  I do the opposite all the time.  I often refuse to publish posts here, because they are just not good enough for you.  That’s a fundamental of successful content marketing.  Give away as much high quality information as you can, and attract the attention, interest and respect of your marketplace.  Show them what you know.

Content marketing and your business

If you like the idea of attracting clients (rather than pursuing them) and want to know more about content marketing, I have some GREAT news for you!  I shall be making a very special announcement shortly, regarding an exciting, new content marketing program.  This is NOT the typical; ebook, premium blog content and a few webinars – It’s the chance for you and I to work together, 1-to-1, on the development of the perfect content marketing strategy for you and your business. 

If you want to know more, keep an extra close eye on the blog over the coming days!

What everyone ought to know about special offers!

By Jim Connolly | April 7, 2011

Do you provide special offers to people, as a way to encourage them to make a purchase?  If you do, here are some things you really need to know in order to get the best results possible and avoid some common mistakes!

Special offers: Training the marketplace to wait

The first challenge with using special offers, is that if you get it wrong (and most small businesses I see do), you will be training the marketplace to wait, so they never pay the full retail on anything you offer.  Here is an example, from a former client of mine.

This guy runs a seminar business and he always used special offers as part of his seminar marketing strategy.  He used a newsletter for the marketing of his events and would start with an early-bird discount to encourage people to book early.  These super-eager people who booked early, would have booked at the regular price anyway, they didn’t need incentives, as I later proved.  Then, as the date of the seminar got closer, he always offered an x% “last minute” discount on the remaining places.

All he was actually doing, was training his best prospective clients to wait for his offers, before they booked.

Hardly anyone paid the actual price to attend one of his seminars, yet that fee was what all his planning was based on.  As a direct result, he was losing an incredible, unsustainable, 40% of the profits on every event he held!  By reviewing his marketing and goals, we were able to increase his profitability by over 260%, whilst offering some amazing deals – NONE of which required him lowering his seminar fees.  Booking numbers and fees increased.

Special offers: The big brand approach

When big companies use special offers, we see something very different from the way most small business owners use them.

Big brands mix the timings of their offers, so they are only available when they know from extensive research, that business slows down during a certain period.  They also develop their special offers, based on sound advice from their financial directors, accountants and marketing directors; so that a healthy profit is always part of the sale price.  They never lose.  Ever.

The discounts are usually only available for genuinely limited periods and often, only when the customer spends a certain fee (what we call a trigger fee) or buys in greater volume than usual.  These are carefully planned, strategic offers.

Special offers: The all year round “sale now on”

We have all seen companies, who always seem to have some kind of sale on.

This marketing strategy is actually quite different from the use of special offers.  The use of back-to-back “sale now on” messages, is typically used as a way to position a brand as a budget / value provider; because we learn to associate their brand with there being a “sale now on.”

This approach is widely used in the business to consumer market and is especially prevalent in the household goods, fast food and automotive industries.

Special offers: Make your offers work

Special offers should be used to increase your revenues and profits; not lower them.

Offering special offers is a skilled area of marketing and can sink a business, when used incorrectly.  This is because they can not only lower the value of each transaction, it can also reduce the number of transactions too; as people keep on holding out for your next deal and then find a better one elsewhere.  The net result can be fewer sales at lower profitability.

Here are some tips to help you get it right:

  • Genuinely special.  They need to have real world value.  Look to add something extra, rather than lower a price.  Increase the value by adding, not subtracting.
  • Scarce.  They are most effective when there is an element of scarcity.  Offers that are only available for a limited time or where there is a limited number, work best.
  • Targeted.  They need to be used to gain you sales you would not have made at your usual price.
  • Timed.  They need to be timed in such a way, that people are not expecting to see them on a set date.  Don’t train your marketplace to wait for the next offer.  This hurts cash flow, lowers profits and lowers sales volume.  That’s a lose, lose, lose!

I hope you found those ideas useful.  Special offers are a superb marketing tool, which can produce amazing results when used correctly.  Before you do your next; reader-only deal, early-bird discount, 2 for 1 offer or 20% off – Stop and think about what you want to achieve.

Consider the source – ALWAYS consider the source!

By Jim Connolly | April 6, 2011

Here’s a quick tip, which can help you avoid wasting your time and your money.  It’s based around just 3 words: Consider the source.

Consider the source

Much of the information out there, particularly business related information, is biased.  As a result, a lot of people have either bought something they don’t need or they are paying for a service they get little if any real value from.  They bought into a sales message, often because they didn’t consider the source or realise how biased it was.

It’s not a case of people deliberately misleading us, pretending their products or services are just what we need when they are not.  In many cases, probably most cases, people genuinely believe that what they are recommending to us is the answer to our problems.  The thing is, they are often wrong and if we act on their recommendations without considering the source, we pay the price.

Consider the source: The problem with hammers

Abraham Maslow said:

If the only tool you have is a hammer, you tend to see every problem as a nail.

Maslow’s point, was that people who are incomplete in their knowledge of solutions, propose the same type of answer to every problem they encounter.  So, if they are a keen user of a marketing tool which works for them, they will often believe that it is an essential investment for everyone in business.

An extremely common example of this kind of hammer and nail thinking is the way email marketing software is marketed. Yes, email marketing software, such as auto-responders, do have their place and for some people, they can be great; but unless you consider the source, you’d think you needed it, when you might be far better off using something more akin to your needs.

For instance, I don’t use email marketing software or email auto-responder services and I don’t write an email newsletter – Yet I have a rapidly growing email subscriber list of thousands.  Marketing genius Seth Godin, no longer offers an email newsletter either!  Why?  Because he doesn’t need to and neither do I.

We blog regularly and get emails in front of prospective clients all the time, because (in my case) over 65% of my readers receive this blog via email.  I use a Mailchimp account, which allows me to deliver these blog posts, via email, to anyone who selects it; using that orange box on the top right of my blog.  If I have something I want to promote, I don’t need to send anyone marketing emails.  I simply share it here on the blog and it will arrive, at a set time, in thousands of inboxes.  It works REALLY well and helped me sell almost £130,000 in services and products last year.

I recommend email marketing to many of my clients and my point here is certainly not to bash it.  As some of you may know, I once wrote a very popular marketing newsletter, which was extremely successful.  I’m simply using the way email marketing software and services are marketed as an example.  The exact same point could have been made using; networking groups, newspaper and magazine advertising, mailing lists, blogging, pay-per-click and just about every other form of marketing.

So, before you decide to part with your hard earned money, or act on some free advice, always consider the source.  Is the person being paid to promote a certain marketing tool?  Are they knowledgeable enough about marketing, to be able to give you the right advice?

The bottom line: When you consider the source, you get a fer better insight as to the quality and accuracy of the information.

How to improve all your marketing with this 1 great idea!

By Jim Connolly | April 4, 2011

Get noticed

Enthusiasm is contagious.  It spreads like a virus, infecting everyone who comes into contact with it.  In today’s post, I’m going to share some ideas regarding how you can tap into the viral power of enthusiasm, to improve just about every area of your sales and marketing!

Enthusiasm, sales and referrals

One of the finest testimonials I ever heard, regarding the power of enthusiasm in sales, is this:

A successful sale always starts with the transfer of enthusiasm.

As a direct result, by speaking or writing with enthusiasm, we increase the sales potential of every commercial interaction we have.  Of course, this also breeds confidence and when people feel both enthusiastic and confident about us and our services, they not only buy from us; they also feel confident recommending us to their friends too. Think about it, when was the last time you recommended someone or something, which you had a bad feeling about?  Never, right?

Enthusiasm in business

Given the incredible power of enthusiasm, I find it mind blowing that the vast majority of business owners sound so pedestrian, when communicating with the written or spoken word.  For example, we get those marketing emails and letters, telling us; “I have some information you may be interested in regarding our new XYZ service.”  Instead of; “I have a great idea to share with you Bob, which will be of genuine value to you and your business!”  The latter message inspires confidence and is motivating, for former message does nothing.

Some people confuse enthusiasm with cockiness.  They think that by standing firmly behind your products or services, that you somehow sound pushy.  The reality could not be further form the truth.  The reality is that by sounding meek and pedestrian when we speak about our business, we do ourselves a huge disservice.  We show ourselves to be less than we are and our services to be less than they are too.  We give those who see our messages every reason to doubt us.  That’s an insane way to market anything!

The power of enthusiasm in your business

If you genuinely believe that your business offers great value or amazing service, SAY SO!  Spread your enthusiasm all over the marketplace.

Here’s a quick tip.  Review your marketing messages, online and offline, and check to see if you have pumped your enthusiasm and passion into your copy.  Ask yourself:

  • Will people read what you have written and feel inspired?
  • Will people hear your message and feel motivated to call you, email you or visit you?
  • Will they hear what you have to say and feel compelled to learn more about you, your business, products or services?

If not, that message is almost certainly massively under performing.  Either rewrite these messages yourself or (recommended) find a copywriter who can put into words, the passion you feel for your business and your complete confidence in your products or services.

Photo: Kodomut

Social networking: Do you make this common mistake?

By Jim Connolly | March 7, 2011

Don’t let the numbers on social networks fool you!

You see, those numbers are far less a reflection of someone’s actual influence or talent, than many people seem to think.

For example, that social media guru with 100,000 followers, forced to spend most of his or her time away from their kids in order to make a living on the speaking circuit, may be less talented, than “some guy” who just followed you.

“Some guy” and the numbers

The wealthiest and best connected person I know joined Twitter last year.  He mainly uses it to keep up with his grown-up family, so I don’t bother following him.  10 minutes ago, I checked his Twitter account and he still has fewer than 70 followers.  For fun, I checked his klout score too and it’s extremely low, just as you’d expect.

Don’t feel too sorry for him though.  He’ll be fine.  His family are happy and healthy and he’s good for over £400million; according to The Sunday Times Rich List.

It’s about people

If my friend were to follow you (or me) right now, we’d hardly notice.  Using the typical social networking measurement tools, this self-made, multi millionaire businessman is just “some guy”; not an influencer, like that guru with droves of followers.

Behind each social networking account is a person.  When we allow ourselves to be influenced by their numbers instead of their unique human value, we risk listening to the wrong people and missing the REAL gold dust.

The Robot and The Guinea Pig

By Jim Connolly | March 2, 2011

Marketing genius Seth Godin made a great point with the title of his book; “All marketers tell stories.”  He’s right.  As small business owners, we each have many stories to tell, as we seek to connect with, inform and of course engage our marketplace.  Our ability to get the message right, so that our story has the desired impact, is pivotal to this.

A great story

My 5 year old son recently wrote a story, called; “The Robot and The Guinea Pig.”  His storytelling contained a number of elements that really impressed me.  His title was very catchy, which is why I used it here.  The story wasn’t too long and it showed a lot of creative thinking.  It’s wonderful to watch him develop his vocabulary and creativity.

I wrote a while back about Earl Nightingale and how he used to talk about the inoculation theory of education. It’s where young adults study, get qualified and then use their qualifications / graduation as a way to inoculate themselves from having to study any more.  I believe that as business owners, we need to adopt a very different approach.  We need to constantly strive to learn more about the elements of our business that matter, and in the 21st century, this includes the ability to create interesting content.

Over on Internet Marketing Jam, I talk a lot about content marketing.  One of the cornerstones of content marketing, is to produce valuable information, (blog posts, newsletters, videos, articles etc) as a way to inform your target market, build your reputation with them as an expert.  You then need to convert them from being a (passive) reader, to being an (active) participant.  You want them to get active, so they; subscribe to your blog, join your newsletter list, email you for information on your services or buy from you etc.

Building your storytelling muscles

With content playing such a pivotal part in the success of your marketing, it makes sense for you to invest as much time as possible, learning how to share your story and earn people’s interest.  For example, we should always bee seeking to improve how well we:

  • Capture people’s attention with our titles and headlines.
  • Inspire people to share our material with their social networks.
  • Compel people to pick up a phone and call us or email us for more information about our products or services.
  • Motivate people to buy from us or hire us.

I genuinely don’t believe that there are any quick fixes to learning how to be a great copywriter, but I do know how you can massively increase how well you write in the medium and longer term.

Are you ready?

Do it – And do it often!

One of the best ways to improve your ability to produce great content, is to practice.  Get your best written material out there and measure the feedback.  Listen to what the marketplace is telling you, something that is especially easy with online copywriting.  You can see, very clearly, how a page on your website or how a post on your blog is working.

Even basic tools like Google analytics will allow you to see how many people read that page and what they do once they arrive.  You can tell how long they stay on the page, and what exit route they take.  You can literally watch how “traffic” flows through your site and see what’s blocking people from getting in touch with you, subscribing to your newsletter or buying from you.

If your content is NOT getting the results you want, make one change and then measure the impact.  By repeating this process, it’s possible to significantly increase your online results and learn how to write the kind of content you need.

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