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How to build the business you’ve always wanted

By Jim Connolly | August 9, 2016

marketing blogs, marketing advice

Today, I’d like you to think about building the perfect business. A business that rewards you in every area of your life. No compromises!

To start, let’s look at Paul. Paul is 74 years old. He’s still working in the same industry as he was when he was a teenager. He’s still working hard too. In fact, he’s recently created a new project and is working like crazy to promote it.

He isn’t in it for the money.

How can I be so certain? Simple: The guy I’m talking about is Sir Paul McCartney.

Loving what you do

I don’t prescribe to the theory that if you just do what you love, you can make a successful living. My experience is that most often, it’s the other way around. I’ve found that successful people tend to love what they do. The way I built my business is an example of this. And more importantly, you can do the same.

Allow me to explain.

The marketing profession can be REALLY dull

I got into marketing in 1987 and immediately found the profession fascinating. However, working as a marketing consultant for my employers bored me to tears.

  • There were too many dull meetings.
  • 12 hour work days were common. 5 hours a day is more than enough.
  • Lots of time was wasted in traffic and travelling.
  • There were too many boring clients.

I knew there had to be a better way.

So, when I started my own marketing business in 1995, I changed everything. And it worked. Beautifully.

In many ways, I haven’t worked a day since.

  • I hand-pick my clients, so I only work with people I like, who have a business worth marketing.
  • I don’t need to pitch for new clients, I attract client leads and accept the most interesting ones.
  • I work from a high-energy digital studio, rather than a boring office.
  • I start every morning with exercise, so I am energized for the day.
  • I work fewer hours than anyone I know. Way, way fewer hours.
  • I work with business owners worldwide, but let technology do all the travelling.
  • And all of this was possible, because I marketed my business intentionally, to build the business I truly wanted.

That’s why every day, I get to do what I love. If God gives me the strength, I hope to be doing this for the rest of my life.

Redesigning YOUR business model. Improving your quality of life

You deserve to own a successful business, which makes you feel happy, motivated and inspired. On every level!

  • This means picking your clients, not allowing them to pick you.
  • It means earning enough to support the lifestyle you want, not lowering your quality of life to match an income that’s too low.
  • It means having the freedom to spend time with your family and friends every day, not just the weekends.
  • It means truly enjoying life every day, not just when you’re on vacation or retired.

In short, you are free to build whatever kind of business you want. If you want a business that truly inspires you, I can help.

Freak out. Stand out. Become a misfit!

By Jim Connolly | August 2, 2016

misfits, marketing blogs

Today’s post is one of the most important I have written in a long while. I hope you find it useful.

Think about it: Everyone who has achieved meaningful business success, is a misfit. The same is true of everyone who has led an extraordinary life. Every wonderful artist, teacher and leader. They’re all misfits.

Why am I telling you this?

The huge misfit advantage

Misfit business owners have extremely valuable advantages over everyone else. This makes it way easier for them to become successful.

  • They have impact.
  • They get noticed.
  • People find them interesting.
  • People remember them.
  • People follow them.
  • People talk about them.
  • Their message spreads.
  • They then attract even more attention.

People didn’t buy Andy Warhol’s art because they wanted art. They bought Warhol’s art because they wanted Warhol’s art. And people don’t buy JK Rowling’s latest book because they want a book. They by JK Rowling’s books because they want JK Rowling’s latest book.

If people just wanted “art” or “a book”, Warhol and Rowling would have to compete for attention, with millions of others. It’s only because people seek their uniqueness out, that there’s a huge audience for their work.

Here’s why this matters to you.

If you are a service provider and you rely on people finding you, who want to hire a service provider, you’ll always struggle. It’s only when people want to hire you, specifically YOU, that you win.

However…

Being a misfit feels risky

That’s to say, most people have been so conditioned to fit in, that they find it extremely hard to stand out. Schools teach kids to fit in. Teachers and fellow students make life hard for kids that are different. So, kids quickly learn to fit in.

By the time they’re adults, they do what they think is expected of them. They then find themselves lost in an ocean of competitors, who’re also doing what’s expected of them.

It doesn’t have to be this way.

You’re a misfit. If you want to be

There’s no question whether you can become a misfit or not. You’re already unique, with a unique set of life experiences and unique thoughts and feelings. However, the fraction of business owners who embrace their uniqueness is tiny. Far lower than 1%. Closer to 0.1%.

Of course, it’s the very fact that so few business owners are willing to be a misfit, that you have this amazing opportunity.

Make no mistake, the opportunity is there. The only question is, what are you prepared to do with it?

Here’s a proven way to quickly boost your profits

By Jim Connolly | July 30, 2016

marketing blogs, marketing help

If you want to generate high quality sales extremely quickly, I have a powerful, proven idea for you. It’s based on a strategy I use with my clients, which has produced amazing results.

It can work for you too. Here’s what you need to know.

It’s based on 3 Facts, plus 1 question

I want you to think about the following 3 facts, regarding your clients or customers:

  1. These good people trust you.
  2. They also have an existing trading relationship with you. In other words, they are used to working with you, receiving invoices from you and paying you. They also know you provide them with an excellent service.
  3. Because of those previous 2 points, making additional purchases from you is seen as low risk or no risk.

Now answer this question:

What additional, useful product or service could you offer to your existing clients or customers?

Here’s why this strategy is so effective

Selling to your existing clients has 2 huge advantages over selling to strangers:

  1. The process is very quick, because of the 3 facts I just mentioned. This makes it perfect, if you want or need to increase your sales, revenues and profits quickly.
  2. By offering more high value services to your clients, you become more valued as a provider. This makes them less likely to switch to an alternative provider. So, as well as making your clients more profitable, you also increase your chances of retaining their custom.

The bottom line here is this: If you’re looking for the fastest and least expensive way to generate far higher revenues and profits, this could be it.

If not, it’s pretty darn close.

Rule number 1 for smashing your targets

By Jim Connolly | July 29, 2016

How will you know when you have enough:

  • Customers?
  • Contacts?
  • Money?
  • Profit?
  • Subscribers?
  • Twitter followers?

Put a number on it. Be intentional. Get specific. It’s impossible to hit a target, when you don’t know what you’re aiming at.

Are you going to do your very best work today?

By Jim Connolly | July 27, 2016

marketing blogs, marketing help

If not, what story are you telling yourself, which is motivating you to do less than you’re capable of?

Tell yourself a more empowering story. Choose to give everything you do your very best shot. Then, do the same tomorrow. Soon it will become a habit.

Here’s the thing: The world deserves to see what you are truly capable of. Not some cranked-down version of your amazing self.

Could this mindset adjustment have an immediate, positive impact on your business [and your life]? Yes. It absolutely could.

Video – Does brainstorming work?

By Jim Connolly | July 26, 2016

For years, I have seen people use brainstorming as a way to generate ideas and solve challenges.

For years, I have found traditional brainstorming sessions to be of very little value.

It seems I am not alone.

In this RSA video (see below), journalist and author, Jonah Lehrer, argues that traditional brainstorming just doesn’t work. It produces fewer original ideas than people achieve when working by themselves. He explains why and also recommends an alternative approach, which I hope you find useful.

If you can’t see the video correctly or are reading this post via email, click here.

Education makes it possible. Action makes it happen

By Jim Connolly | July 23, 2016

He’s a nice enough guy. He works hard. He’s read the leadership books. He’s following all the success gurus on Facebook and he watches their videos too.

He isn’t achieving much

He’s still struggling. Still unknown. Still spinning his wheels.

Why?

Because he’s avoiding the changes he needs to make.

He’s still following, rather than leading. He’s still doing predictable work, rather than work that matters. He’s still playing it safe, rather than playing to win.

Study. For sure. Just remember that your results are based on what you decide to do, with what you decide to learn.

Education makes it possible. But action makes it happen.

Does your work have your signature?

By Jim Connolly | July 22, 2016

Does your work have your signature?

Wouldn’t it be useful, if you were able to make your business, product or service stand out?

If you know the work of any famous painter, it’s easy to identify their art. Great artists stand out because their style is almost like a signature. It’s something unique to them.

They may use the same type of paint, brushes and canvas as thousands of others, but what they do with those materials is uniquely them.

Interestingly, we find when studying the work of any successful business person, that his or her work is just as individual as a famous painter. They may use the same business tools as thousands of others, but what they do with those tools is uniquely ‘them’. It’s their signature.

What are you focusing on?

That’s an important question. For example, millions of business owners use email marketing, yet their message is predictable and lacks their unique signature. Millions of business owners use social networks, mostly in a very predictable way, with no unique signature.

Success comes from stepping away from the masses and doing things your way. For example.

  • If you want more followers, do something worth following. Don’t copy what everyone else is saying.
  • If you want more word of mouth referrals, do something worth talking about. Don’t copy what everyone else is doing.
  • If you want to attract higher fees, do something worth paying more for. Don’t copy what everyone else is offering.

Dr. Seuss was right when he said, “Why fit in when you were born to stand out?” Your uniqueness is your greatest asset. Be yourself. That’s all you need to be.

How to build a remarkable enterprise

By Jim Connolly | July 19, 2016

Marketing blogs, marketing help

Today, I’m giving you a super-effective strategy to help you build a truly remarkable business.

Its all about seeking inspiration from the very best companies in the world.

Business owners tend to measure their business, products or services against whatever their competitors are doing. That sets a low ceiling on their potential.

Here’s a better strategy

Think how much higher your business could fly, if you decided to:

  • Compare your customer service to Disney’s customer service.
  • Compare your build quality to Rolex.
  • Compare your design quality to Apple.
  • Compare your distribution to Amazon.

This strategy will inspire you to think on a far higher level. It will motivate you to expect more from your business. It will set you apart from all your competitors.

And that’s a powerful way to build a remarkable enterprise.

Stop using buzzwords in your marketing. Seriously. Stop it

By Jim Connolly | July 11, 2016

stop, buzzwords, bullshit

There is no shortage of buzzwords or people who feel the need to use them.

Intersection.

Growth-hacking.

Ruckus.

Pragmatic.

Disrupt.

Paradigm.

… these buzzwords and many others, are used by people in an effort to appear informed or relevant. Interestingly, buzzwords do neither. They have the exact opposite effect when people read them or hear them.

Here’s how buzzwords work against you.

  • They make informed people cringe. Not a great idea, if you want your peers to take you seriously or recommend you.
  • They confuse the uninformed. A bad choice, if you want people to understand your message. And you do. Right?

In either case, buzzwords work against you. When it comes to marketing, write your copy in a way that your ideal client will find easy to understand.

Always aim for clarity.

Why?

Because clarity sells.

Here’s what to do, when they say you’re too expensive!

By Jim Connolly | July 7, 2016

marketing, too expensive

If you are sick of talking to fee sensitive prospective clients, you are making 1 or more of 3 marketing mistakes, which I am going to share with you right now — along with the solution.

Let’s get started!

A quick look at value

I want to start by looking at the way your prospective clients think about value:

  • It’s always too expensive, when the price or fee is considerably greater than the value.
  • It’s always great value, when the price or fee is considerably lower than the value.

To get that price / value balance right, we have 2 options:

  1. We can pump more value into the product or service.
  2. We can lower the price.

The race to the bottom

Most small business owners focus on lowering prices or fees, in order to make themselves appear better value. This is why we often see competing businesses in that dreaded race to the bottom. The race to the bottom is where business owners race to out-discount one another. It’s a low leverage, low profit and totally unnecessary way to run a business.

  • Here’s the thing about slashing your prices: Your prospective customers will still be able to go to Google and find 20 lower priced alternatives to you, in minutes.
    • Note: The bargain-shopping clients who put “cheap” before everything else are the worst clients to work for. They’re the least profitable, plus they dump providers as soon as a cheaper alternative comes along.
  • Here’s the thing about increasing your value: High value providers are rare. Rare value comes at a premium, which the right clients are happy to pay for.

3 questions you need to answer

Firstly: Have you put so much value into your product or service, that the price or fee represents great value? As every quality brand will confirm, we can always sell a superb product or service for a great price. However, we are fooling ourselves if we expect prospective customers to pay a premium, for something that’s average or close to average.

Secondly: If you have created a product or service that represents outstanding value, is that value clear from your marketing? In other words, when a prospective customer reads your marketing or talks with you, can they easily see a clear reason why your services are of great value? Use the best copywriter you can afford, to make the value obvious, attractive and crystal clear. I find the vast majority of small business owners get this wrong and use DIY copywriting, thinking they are saving money. In reality, it’s losing them a fortune… every day!

Finally: Is your marketing attracting the right type of leads or enquiries? You can provide an amazing service, offered at a wonderful price, but if the people responding to your marketing can’t afford it, you’re wasting your time.

For example: A diamond ring that’s worth a million dollars, would be amazing value if offered for sale at $10,000. However, if you’re trying to sell it to someone, who knows the value, but is broke, they can’t buy it.

Getting your value balance right

Lowering a price is easy. It can be done in seconds. However, it locks you into a race to the bottom. It also acts like a magnet to fee sensitive clients and customers.

Instead, look for inconsistencies between what you charge, what you offer, how you market it and who you are marketing to.

Stop working for low quality clients. Seriously. Stop it!

By Jim Connolly | July 3, 2016

marketing blogs, bake marketing

If you are tired of working for low value clients, I have an idea I would like to share with you. It has helped me attract the best clients, avoid the worst clients and build an extremely successful business.

It can do the same for you. Allow me to explain.

Making a very deliberate choice

Before deciding to accept a new client, I ask myself the following question: Is this prospective client worthy of my best work?

  • If the answer is Yes, I accept them as a client and provide them with the best work I am capable of.
  • If the answer is No, I don’t work with them.

That decision puts a series of success factors into play, which creates the perfect foundation for business success.

Here’s the payback!

I have never had a cash flow problem. I have never had to face a client I didn’t enjoy working with. And I’ve always had the freedom to do my very best work. This is extremely important. Here’s why!

By being able to do my best work, my clients get great results… so my client retention is exceptionally high. Equally, my clients and former clients are a constant source of wonderful new clients.

The typical small business takes the opposite approach. And it locks them in a cycle that damages their business. What they do, is accept almost any client, who has the means to pay them.

As a direct result, they often work for clients who pay them too little or clients with dull, uninspiring projects. That’s not the scenario where professionals produce their best work. So, they get fewer client referrals and become stuck in a cycle of working with low quality clients.

Every business owner, including you, already makes the decision. You either decide to work with the people worthy of your best work or to compromise and work for those who are not.

Beggars can’t be choosers, Jim!

When I share this idea with business owners, the typical answer from those who will work with anyone, is that beggars can’t be choosers.

The thing is:

  1. They are business owners, not beggars.
  2. They are already choosing, by choosing to work for low value clients.

High value clients lead to more high value clients, as they recommend you to their friends and you become known for servicing the quality end of the market.

Low value clients lead to more low value clients, as you become pigeon-holed as servicing the low value end of your marketplace.

So, build the right foundations for your business. Intentionally choose great clients. And if you think you can’t afford to be choosy, wait until you see the long term cost of not being choosy enough.

Quit stalling. You don’t need more time!

By Jim Connolly | July 1, 2016

Once you’ve created a plan, spoken to the right people and done the research, it’s time to ship. It’s time to produce. It’s time to make it happen.

So stop stalling. Stop making excuses. Stop waiting for things to be perfect.

You don’t need more time. What you need is the courage to ship.

When times are uncertain

By Jim Connolly | June 30, 2016

marketing advice, marketing help, bizdev

We live in uncertain times. And your marketplace hates uncertainty. It makes them anxious. It causes them stress.

Here’s what we know

When times are uncertain, people seek leadership. They actively look for those who display courage and direction.

If you’re a leader [or a leader in waiting], there’s never been a better time to demonstrate your leadership.

Because that’s what your marketplace is looking for right now. And they value it enormously.

It’s time to do some baking

By Jim Connolly | June 28, 2016

marketing blogs, bake marketing

The most successful businesses bake marketing into their services. In this post, I will explain what that means and why you should do the same.

If you have not heard the term before, baking marketing into a service (or product) means creating something, which is of so much value and interest that people want to buy it and also tell their friends about it. This is how products like the iPhone and services like Uber grew so popular, so fast.

Most small business owners do the opposite

Look around you at your competitors and you will notice how similar they are. Remarkably so. In fact, their similarity to one another is the only remarkable thing about them. So, they try and undercut one another on prices or fees, out network one another or outspend one another on marketing.

They are focusing their time and money in completely the wrong direction. They are trying to get people interested in something, which isn’t interesting. This is a costly, avoidable mistake.

I want something far better for you and your business!

Bake marketing into what you do

Today, I am going to ask you to consider doing something bold. I’m asking you to consider adding value (huge value) to what you market… your core products or services.

Why? Because you can waste years of your time trying to sell a service, which is simply not interesting enough to the marketplace. Great marketing is no substitute for a dull product or service.

The reason there is so much uninspiring stuff out there, is that business owners tend to be passionate about the products or services they provide. This happens, regardless of how generic or average their products or services are. Business owners are often blind to just how insipid their offering is. In Steven Pressfield’s new book, No one wants to read your sh*t, he calls this mindset client’s disease.

Conversely, a service that is of exceptional value will often sell itself, as people are so impressed with it that they spread the word. I regularly speak with business owners who don’t need to spend a penny on advertising, because their customers and their marketplace are always recommending them.

Most small business owners use the opposite approach. Instead of inspiring people with the story behind their business, they try to motivate uninspired people to talk about their uninspiring offerings.

  • Some offer commissions.
  • Others try to pester people into recommending them.
  • Many join networking clubs, hoping that social pressure, reciprocity or rules of membership, will force people to talk about them.
  • Some spam us with unsolicited emails or pester us on social networks.

All of those work to a degree, but you can do massively better by shifting your focus 180 degrees!

Here’s why.

  • If you are the only person proactively telling the world about your business, your growth will be limited. You can only pester so many people. You can only attend so many networking groups.
  • If your offering is remarkable enough that people tell people about it — and these people tell people about it — and these people tell people about it… you have a highly successful business on your hands.

Here’s what we know: People do not need to be pestered or pressured into recommending a GREAT service. They automatically spread the word when they encounter something exceptional. However, we must first give people something worth talking about… a story worth sharing.

When we do, they can’t help themselves. They shout from the rooftops.

A better approach

The alternative is to bake marketing into what you do. Here are some suggestions to get you started.

  • Observe your marketplace and develop a product or service, which is based on what they want. This is way better than offering your version of what your competitors already provide.
  • Give people a story about you or your business that’s worth sharing. This means having the courage to be different. Easier said than done, but essential if you want to attract the interest of your marketplace.
  • Deliver a customer experience that stands out for all the right reasons. Pull out all the stops. Leave your clients and prospective clients feeling moved and roused by the experience of working with you, visiting you or connecting with you.
  • Demonstrate your passion for what you do and your desire to help others. Passion stands out. Passion is infectious.
  • Have outsiders. You can’t have insiders without outsiders. Insiders are the people who buy from you. Insiders are the people your services are aimed at. Don’t try and be all things to all people. If you do, your story will be vague and cease to motivate people.
  • Learn from the products and services that you recommend. Think about what drives you to spread the word about certain businesses. What lessons can be adapted from what they do and used in your business, to help you deliver something remarkable?

Just don’t fall into the trap of trying to get people inspired about an uninspiring service or product. It’s expensive, low leverage, frustrating and places a very low ceiling on your potential.

Your possibilities are limitless

By Jim Connolly | June 26, 2016

marketing blogs, marketing help

Give one person a pen and a pad and they will scope out an exciting, new idea or maybe compose a poem.

Give another person that same pen and a pad and they will write a shopping list with it.

The pen. The pad. They’re just tools. It’s what you do with them that creates the value.

This begs the question

You have an internet connection, which offers you access to a global audience of millions. And this access comes to you, with little if any financial cost attached. It’s an opportunity our parents and their parents could never have imagined.

The question is, what are you going to do with it?

Focus on the possibilities. Because, my friend, they are limitless.

Your prices must match your promises. Here’s why!

By Jim Connolly | June 23, 2016

marketing help, prices, fees

Here’s a quick marketing tip, which can help you significantly increase sales or attract more clients. It could give you a powerful, competitive advantage!

It starts with understanding that your prices (or fees) are a part of your story. An important part, too. They allow a prospective client to determine where you fit in. Your prices clearly state, in hard figures, whether you regard your goods or services as budget, high quality or somewhere in-between.

So, are your prices consistent with your story?

Prices and promises

Your business will struggle, if you claim to offer a great service… yet charge an average or below average fee. Prospective customers and clients know that premium services come at a premium. So when your marketing is all about quality, but your prices are all about cheap or average, they immediately sense something is wrong.

It’s the same as claiming to offer a bargain basement service, then quoting a premium price for it.

In both cases, you give prospective customers a mixed message. This instantly dents their trust and when that happens, you lose them. A sale, sales lead or new client enquiry is lost.

I don’t want that to happen to you. So, here’s what you need to know!

How to get it right

If you want to attract more sales or client enquiries, you need to get the balance right. It’s not difficult.

  • To attract premium customers, charge a premium and explain exactly what they will get for that extra investment. This is how you sell successfully to premium customers.
  • To attract price-conscious customers, charge a bargain price and explain how you manage to keep your prices so low. This is how you sell successfully to price-conscious customers.

Just don’t mix the two!

Premium customers will be put off by bargain basement prices and cost-conscious customers will be put off by premium prices.

P.S. Read this: It explains why storytelling is the cornerstone of your marketing.

Later becomes never

By Jim Connolly | June 22, 2016

marketing help, marketing blogs

When people receive your marketing, many of them will like what you have to say, but decide to contact you later. Then they forget. You lose the client enquiry or sale. Because later becomes never.

To grow a successful business, you must be able to motivate your marketplace to take action, now! It’s essential that you know how to inspire prospective clients to call you, email you or meet with you.

If you are getting too few client enquiries or sales leads, do something about it now, not later. Because later becomes never.

The secret your competitors don’t want you to know!

By Jim Connolly | June 20, 2016

marketing blogs, marketing help

How secure would your business be, if an expertly marketed, high quality competitor started targeting your clients and prospective clients?

Most people only consider this scenario after the fact. They wait until an exciting new business, product or service shows up. It’s only then that they think about how to respond.

We have to be smarter than that my friend.

The secret?

The secret to building a robust, thriving business, is to act as if that competitor had already arrived.

This means always, always looking for ways to improve the quality of your services. Listen to your marketplace, find out what concerns them and figure out how to help them. This will make your existing clients love you and ensure you attract a regular supply of new clients too.

Of course, I recommend you do as I have done and avoid having any competitors. Yes, it’s absolutely possible. Here’s everything you need to know.

The message here is simple: Don’t allow the arrival of “some guy’s business” to be what determines when YOU up your game. A new provider, product or service WILL show up in front of your clients. Take action now and be so well prepared that the new competitor doesn’t stand a chance.

You need to solve better problems

By Jim Connolly | June 19, 2016

marketing advice, help

Here’s one of the most important questions in business: What are the biggest problems facing your clients and prospective clients?

Whatever these problems are, you need to focus on how to solve them. Here’s why!

Why you need to solve better problems

The vast majority of your competitors offer a predictable range of services, which provide answers to a common set of problems. That’s why they [and maybe you right now] compete on fees or attract fee-sensitive clients.

I recommend you take a more profitable route. A route taken by the most successful people in every industry and profession.

Decide to solve bigger and better problems! If you do, you’ll attract more clients, earn higher fees AND always be in demand, because you will have pretty-much zero competition.

It’s an extremely effective way to grow a highly profitable business.

Think about it. You already solve problems for your clients or customers. So why not deliberately chose to solve the biggest [and most valuable] problems?

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Hi! I'm Jim Connolly and I help small business owners to increase sales, boost their profits and build amazing businesses. Read more here.

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