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Agility is the new growth

May 6, 2020 by Jim Connolly

Since the start of the pandemic, I’ve written a lot about the need for business owners to adopt agile thinking. So it may come as a surprise that the title of today’s post is taken from Matthieu Pellerin, the founder and head of Google’s Growth Lab.

Pellerin wrote a very interesting post yesterday, Inside Google Marketing: Agility is the new growth. In it, he generously shares what he’s seeing, regarding changes required when marketing during the coronavirus pandemic. I found the following quote especially interesting:

“Our raison d’être continues to be driving responsible and sustainable growth, but we’re now operating under a new mantra of ‘organisational agility’.”

Whilst his post focuses on what his team at Google are doing, there’s clearly a core message we can all benefit from.

The needs, wants and situation of your clients and prospective clients is changing rapidly. In some cases, daily. Your marketing messaging needs to be just as agile, if you want to be as useful, valuable and relevant to them as possible. This includes your email marketing, website content, blog posts, social networking updates and vlogging, etc.

You simply cannot expect a pre-pandemic marketing message to strike the correct tone. Pellerin gives an example of just how important he believes it is, to get agile and move fast:

“We readjust these plans regularly and continue to switch resources as needed. Our key product priorities are shifting at lightning speed”.

Next steps

If, like many people reading this, you’re getting fewer sales or new client enquiries, check the messaging you’re using. If it fails to address the new and evolving priorities of your marketplace, it will also fail to deliver the results you need.

Whenever possible, hire a professional marketing copywriter to create compelling, relevant content for you. If that’s not within your budget, do something yourself. And in either case, review the message at least every 7 days. Sooner if it isn’t generating the results you need.

Yes, this means spending more time on your marketing. However, an agile situation demands an equally agile response.

Front of mind?

April 11, 2020 by Jim Connolly

Photo: Shutterstock.

Over the past few weeks, many of the people and brands that were front of mind, have now been replaced. The coronavirus is changing everything and we’re seeing different brands respond very differently with their marketing.

Allow me to explain.

What does “Front of mind” mean?

You may or may not have heard the term front of mind before. It’s generally used to describe the first person or brand that comes to mind, when someone thinks about a topic. For example, if I ask you to give me the name of a social network and you reply with “Facebook”, then Facebook is currently front of mind for you.

One of your key marketing tasks as a business owner, is to occupy the front of mind position in your marketplace. When they need whatever you provide or need help from someone in your industry, your name needs to pop into their mind first. If they think of 2 or 3 competitors before you, you’re way less likely to get an enquiry.

The way businesses are responding to coronavirus fits into one of the following three groups. It explains why the front of mind position has changed in so many instances.

1. Some have carried on as if nothing has happened

They’re unsure what to do, so they just do what they’ve always done. This makes them utterly irrelevant to the new needs and wants of their marketplace. They are quickly slipping from the mind of their existing clients, let alone those who would have been their future clients.

2. Some have made an announcement about the coronavirus, then gone quiet

This group saw other providers making a statement about COVID-19, so did the same. They then reverted back as if it’s business as usual, like those in the previous group. And they too are now fast fading from the memory of their marketplace.

3. Some have adapted to the challenges of the coronavirus

This group has increased the relevance and frequency of their marketing activity. They’re looking at the new needs and new wants of their marketplace and adapting accordingly.

It includes the largest of corporations and the smallest of small businesses.

Coca Cola is now using their Twitter account exclusively to share coronavirus advice and promote charities, to over 3 million followers.
I live in a small, rural village and our 1-man Taxi service now delivers shopping, hot food, medicines and other supplies to high-risk people who are in self-isolation.
In the marketplace they serve, these 2 very different businesses are front of mind.

Businesses in this group are also seeking out ways to proactively connect with, and be helpful to, the community they serve. They’re using social networks, newsletters, blogs, vlogs or podcasts etc., to share useful, relevant information and are thriving as a result.

And they’re front of mind!

We can’t all be medical professionals, working with dedication in the hardest of conditions. We can’t all be scientists working around the clock to develop vaccines and treatments. We can’t all be police officers, firefighters, military, care assistants, hospital cleaners, etc., doing essential front-line work.

However, each of us gets to choose which of those 3 groups we are in.

Businesses in that 3rd group are seeing a human tragedy unfold and have chosen to chip in and help the communities they serve. They’ve decided to be useful, by adapting to the very new needs and wants of their marketplace. They’re helping to keep their local and national economies moving. They’re also the new front of mind people and businesses.

And if we’re not already doing so, we can choose to join them.

Frequency

January 15, 2020 by Jim Connolly

Photo: Shutterstock.

Here’s a quick idea, to help you attract the attention of prospective clients AND motivate them to hire you and recommend you. It’s all about one word. Frequency.

Allow me to explain.

I was prompted to write this after 2 emails I received.

The first was from a long time reader (Sophie). Sophie got in touch to find out why I hadn’t published quite as many posts recently.
The second email was from a former reader. He emailed to say he’d unsubscribed from the blog, because I publish too often.

Here’s what this has to do with growing your business.

Frequency

Clearly, I’ll never be able to keep everyone happy with the frequency of my posts. For some it will be too little and for others, it will be too much. If I keep Sophie happy, I lose Rick. If I keep Rick happy, I lose Sophie.

So, here’s what I do.

Rather than try and get the frequency right for everyone, I use a different kind of frequency. A frequency that works. Every. Single. Time!

More importantly, it’s the kind of frequency, which YOU can use to attract more clients or customers and build your business.

The other type of frequency

There’s another kind of frequency. The kind radios use. If you tune your radio into the same frequency as a radio station, you receive their signal. You’re (literally) on the same wavelength as them.

When you’re on the same wavelength as your marketplace, you’re in harmony with them. And they’re in harmony with you. Sophie and I are on the same wavelength. If you’re a long time reader, you and I are on the same wavelength, too.

In short: I write for you and Sophie.

Now, that won’t be the right frequency for everyone. But I don’t write for everyone. And there’s a very good reason why. It turns out you can’t keep everyone happy. And the harder you try, the weaker your signal becomes. Before you know it, no one’s on your wavelength.

Though I used the example of blogging for this post, the exact same strategy works for every kind of marketing.

Supercharge your marketing

If your marketing isn’t resonating with your marketplace, it’s entirely possible your signal is too weak. This happens when you try to be relevant to as many people as possible.

By being vaguely relevant to as many people as possible, you become directly relevant to no one. And it’s only directly relevant marketing messages that motivate people to take action.

So pick a frequency. Shun the masses. Embrace the community you wish to serve. Focus on them, their needs and their wants. Be generous. And be generous as often as you can.

Pretty soon, you will have a community of people on your wavelength.

People who will value what you do.
People who will miss you when you’re not there.
People who will hire you.
People who will recommend you.
People who will talk about you.

Just imagine how valuable that would be for your business in 2020.

How to protect your business from damaging advice

January 8, 2020 by Jim Connolly

Photo: Shutterstock.

In life there are certain people who you absolutely need to avoid. The same is true in business.

Some are easy to spot

The web designer whose website is a piece of crap.
The marketing expert, who embarrassingly needs to attend networking groups because their own marketing doesn’t work.
The business guru who claims to be in high demand, yet offers free consultations.
The copywriter whose content is poorly-written and lacks impact.
The leadership expert who’s just like all the other leadership experts. (Think about that for a moment).

Others are trickier to spot

The social media guru, who used tricks to attract half a million followers.
The accountant who understands numbers, but can’t clearly explain what they mean to their client’s business.
The strategist whose own strategy is failing.
The business development coach who has never built a successful business of their own.

Protect your business from bad advice

The personal recommendation of a trusted friend is usually the least risky way to find an expert provider. Just make sure the friend has recent, first-hand experience of the quality of the provider’s work.

Another option is to find someone, whose work you’re already familiar with. For example, if you subscribe to a provider’s Podcast, YouTube channel, blog or newsletter and they regularly share useful information, they’re giving you some powerful clues.

The fact they have turned up consistently, demonstrates a degree of reliability. This is especially the case if they have many years worth of material available.
You get to experience first hand, how knowledgeable they are from the quality of information they provide.
In addition, you’ll know in advance if they share information with the clarity you need.
You also gain an insight into their personality, which can help you determine if they’re the kind of person you work best with.

With an attractive looking website and some testimonials, anyone can claim to be an expert at anything. And that’s why we, as business owners, need to look deeper. Because the cost of hiring a bad business provider is far, far higher than their fee.

7 Things that will grab the attention of your marketplace (and how to use them)

December 10, 2019 by Jim Connolly

Photo: Shutterstock.

I’ve talked a lot lately, about the importance of being useful with your marketing. A number of you have asked me, if I can give you some specific topics you can use, which your prospective clients (or customers) will be attracted to.

And that’s exactly what I’ve done for you today.

So, for Ashley, Hasan, Thomas, Noah, JJ, Padraig, Ben, Melissa, Calvin and Georgia (and you, dear reader), here are some almost-universally useful topics. Each one represents something, which your clients and future clients are attracted to or extremely attracted to.

Start off by thinking about the services you provide or your product range. Then, consider the following topics and how you can incorporate them into your content marketing or general marketing messages. Each topic ends with a question, to help you focus on how it applies to your business.

People have an inbuilt need to feel connected: What are you doing, to connect them with useful contacts? The Wall Street Journal wrote about how I achieved this, for one of my clients – 4 Marketing Strategies That Paid Off For Small Companies
Everyone is trying to succeed at something: What are you doing, to help people achieve their targets, goals or dreams?
We all need security: What are you doing, to help people reduce risk or feel secure and safe?
We also share a common need for a sense of belonging: What are you doing, to create a community?
Everyone wants to avoid wasting time: What are you doing, to help people maximize their time, or help them complete certain tasks, faster?
People want to improve and expand their knowledge: What are you doing, to share useful information with them. This is the cornerstone of successful content marketing.
Everyone wants to avoid unnecessary stress: What are you doing, to help people feel more relaxed and assured?

Are any of those topics missing from your marketing messages or content marketing? If they are, look for ways to incorporate them. Whatever industry you’re in, you should be able to benefit from all 7 topics. And if your business doesn’t do anything to address one or more of these needs, look for a way to add it to your services.

3 Ideas to help you create content, which your marketplace will love

December 7, 2019 by Jim Connolly

Photo: Shutterstock.

If you’ve ever wondered, how some people are able to regularly produce effective content marketing; (newsletters, blog posts, articles, podcasts, etc), and how you can do the same, this post is for you.

1. Is this useful?

There’s a sign on the wall in my studio. It’s a small sign, containing just 3 words: “Is this useful”. That’s the mark I set for everything I create. Nothing gets published unless I believe you’ll find it useful. I don’t try and be clever. Just useful. And as long as I think you’ll find an idea or observation useful, I share it.

Some small business owners are put off creating content, because they try and make everything as close to perfect as possible.

The thing is, your prospective clients or customers want something useful, not perfect.

Once you stop aiming for perfection you’ll find it a lot easier. You’ll also get massively better results.

2. Don’t let crappy ideas block you

If you’re anything like me, you’ll find that most of the ideas you get are pretty average. But maybe 1 in 5 or 1 in 10 are good enough, to be turned into a valuable piece of content marketing.

The challenge is that in order to get that 1 useful idea, you need to allow yourself to have the crappy ones… without getting disheartened.

The way I overcame this, was to deliberately give myself permission to think of lots of crappy ideas, knowing that something useful would come from it.

When you view lower-value ideas as essential steps in the development of better ones, they switch from being disheartening to highly motivating.

3. Give your work the respect it deserves

We often overestimate the ideas of others and underestimate the value of our own. Here’s a great example of what I mean.

A business owner told me how she was taking some files off a computer for archiving, when she discovered an old documents folder. It contained loads of articles, which were really interesting. She looked to see who wrote them and found they were all her own work, from 6 years earlier!

She didn’t publish them at the time, because she thought they weren’t good enough. It was only when she thought they were written by someone else, that she saw them for what they really were. Your work is almost certainly way, way better than you think.

So get it out there.

In short, if you’re looking to improve your content marketing in 2020; focus on being useful, see your average ideas as necessary steps to your useful ideas, and give your work the respect you deserve.