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The pandemic: Why your marketing needs to change

By Jim Connolly | April 17, 2021

pandemic, marketing tip

Obviously, the marketplace you serve has changed during the coronavirus pandemic.

So in today’s post, I want to help you successfully adapt to these changes, so your business absolutely thrives.

Let’s go.

Ask most business owners how they’ve adapted to the pandemic, you’ll hear very similar replies. They’ll tell you they’ve switched as much of their business online as possible. If they’re in hospitality, leisure, offline retail, construction, etc, they’ll tell you about social distancing measures, too.

Whilst those are important considerations, they’re missing a HUGE part of the picture. And it could lose them a fortune.

I don’t want that to happen to you.

Feelings

The big brands have a very different and more effective focus. Agile owners of small and medium-sized businesses do too.

Their focus is on the dramatic change, in the way their clients and prospective clients are FEELING during these most difficult of times. As feelings are what drive decisions (and sales) far more than logic, this is something you need to be aware of. And focused on.

With that in mind, think for a moment about your clients and prospective clients. Consider how they have been impacted by the pandemic. Now ask yourself, how has the past 13 months changed things like:

  • The way they feel about their immediate and long-term future?
  • The way they feel about money?
  • The way they feel about credit, debt, investments?
  • The way they feel about the people in their lives?
  • The way they feel about risk?
  • The way they feel about the value of their time?
  • The way they feel about their health?
  • The way they feel about travelling?
  • The way they feel about donating to causes?
  • The way they feel about long-term results?
  • The way they feel about short-term results?
  • The way they feel about various types of loss?

Take a moment to think about the current focus of your marketing. Include things like your messaging, promises, guarantees, benefits, deals and payment options, etc.

Then ask yourself the following question.

Is it speaking to the need and wants of your pre-pandemic marketplace or their ACTUAL, current needs and wants?

Because if you’re using your pre-pandemic marketing strategy, (with Zoom calls and social distancing bolted on), your agile competitors could suddenly sound a lot more attractive.

However, by aligning your marketing with the way your clients and future clients now feel, you cut through the noise. Your messaging will strike the right chord. Your words will be more compelling.

And your products or services will sound a great deal more relevant to their exact needs. That’s marketing gold dust, right there.

3 Business ideas I shared with a Zoom group today. In just 70 words

By Jim Connolly | April 12, 2021

Marketing cold coffee

  1. If you’re struggling with a new challenge, you probably need a new strategy. If you’re struggling with an old challenge, you absolutely need a new strategy.
  2. Your competitors work hard and are passionate about building their business. Not all of them. But enough of them to destroy your business, if you underestimate them.
  3. If you have a business challenge and you can’t talk about it, now you have two challenges.

Every List: Discover my super effective list writing technique

By Jim Connolly | April 11, 2021

list writing, creativity lists, list technique, every list, jim connolly

Image: Shutterstock.

If you ever find yourself struggling with a business challenge and want to get it resolved, here’s one of the fastest and most effective ways to do it. I use this daily and have taught it to thousands of people.

It’s about making a list… but not just any old list. I’m specifically referring to what I call an every list.

If you’ve never used an every list before, here’s a quick look at what they are and how they work.

How to use an every list

In this example, let’s imagine you want to improve your email marketing open rates. You’d start with a list called something like:

Every way to increase my email open rates.

Then, you would begin writing every possible way to increase your open rates.

When you start, you find the first things on your list come easy.

  • Write subject lines that are more compelling, so people are really curious about what’s inside.
  • Make sure my subject line doesn’t contain trigger words or characters, which are blocked by some junk mail filters.
  • Use fewer images, as these can also trigger junk filters.
  • Identify the best time of day and best day of the week to send my emails, by testing new times / days.
  • Try different gaps between emails – increasing or decreasing how often I send them.
  • Improve the content. If my emails have become less useful or interesting, my readers will be less inclined to open them.
  • Use professional email marketing software, from respected providers. They are experts at getting emails delivered and bypassing the kind of hurdles that block emails. They also use clean IP addresses, which increases delivery rates.

Then it gets trickier, because you’ve listed the most obvious things. However, you still find some more.

  • Put fewer links into my emails as this can be a red flag for some email servers.
  • Use fewer merge tags.
  • Check the meta data in the images I use.
  • Clean my list, so abandoned (hard bounced) email addresses are removed.
  • Make my emails look more like regular email.

Now things get really tough. You’ve already listed the obvious and the less obvious ways to increase open rates. Plus, you now have a number of options to look at, so it can be tempting to start working on those.

Here’s where the real benefit comes from

It causes you to dig deeper. Because you know there must be more possibilities. This additional commitment to keep going, even though it can be extremely frustrating, pushes you to the edges. And it’s at the edges where we find the innovative, creative answers.

So, you keep going. And find one more possibility.

  • Look at my open rates over the past 12 months and see if there’s a point, where open rates started to drop. If so, there’s probably a clue right there.

The example used here is based on a marketing professional I’ve mentored, and her experience using the every list technique with one of her clients. In this case, the 2 things that created 75% of her client’s improvement was cleaning the email list… and the very last possibility; examining historic open rates and looking for clues.

Had they stopped after the first 8 or 10 items on their list, they’d have missed the answers they needed. And they wouldn’t have massively increased their open rates.

When we’re faced with a pressing challenge, we need to invest the time and energy required to solve it. And the every list helps us do just that.

Einstein famously said, “It’s not that I’m so smart, it’s just that I stay with problems longer.” Well, he was “so smart”. He was a genius. Yet his core point is solid. If a man like Einstein is willing to dedicate more time and dig deeper, when solving problems, then surely we should too.

Use an every list and keep looking for ideas even when (especially when), you think you’ve exhausted the possibilities. Because you almost certainly haven’t.

10 Important things to ponder, before the weekend

By Jim Connolly | April 9, 2021

marketing ideas

In no particular order.

  1. The pandemic has impacted everyone, to a lesser or greater degree. Factor this in. If someone’s being more unreasonable than you expect, cut them some slack.
  2. A business can only be as successful as the weakest link in its leadership. Many potentially great businesses never achieve the results they should, because one senior team member’s influence is holding them back.
  3. When opportunity isn’t knocking, it’s time to build another door.
  4. To earn better fees, or charge better prices, solve better problems. This is also foundational in retaining more clients (or customers).
  5. To get more word of mouth referrals, give your clients an experience worth shouting about.
  6. Check your assumptions. One of the easiest ways to massively improve your business results, is to make decisions based on the most accurate feedback or data possible.
  7. Take mini vacations, before you feel forced to take them. This could be a 30 minute break or a long weekend, depending on your unique circumstances.
  8. Always leave people better than when you found them.
  9. You can’t eat low quality food and expect to have high quality energy.
  10. Create a new and utterly compelling reason, why someone should buy from you… and not a competitor.

Stay safe.

Meet the 2 friends I work with on every project

By Jim Connolly | April 1, 2021

marketing tips, ask better questions, ideas

One of the cornerstones of successful marketing, is to retain as many great clients (or customers) as possible. Otherwise, growing your client base is like trying to fill a bucket that has a hole in it.

When I started out in business, I identified 2 things that guaranteed a new client project would start off, and progress, in the best possible way. I’ve used them with every client since. These 2 components create a super strong foundation for outstanding client retention and marketing results.

When I share this marketing idea with clients, I begin by introducing them to the 2 friends I bring with me to every project. Their names are; availability and willingness.

Availability

It’s essential to have enough time available to absolutely delight your clients or customers.

Many business owners work on too many projects simultaneously. They overload themselves. This approach fails the client. It fails the business owner too. In fact, it fails all round. When a service provider is unable to respond to the needs of their clients in a timely way, the client is left waiting. When a service provider has too little time to provide the level of service required, the quality of the service plummets. The reputation of the service provider plummets, too. This leads to low levels of client retention. And very few, if any, referrals.

The most successful business owners know how to avoid this from happening. Here’s what they do.

They charge a fair fee / price, which allows them the time needed, to provide the availability and quality of service required, to delight the client. They then develop outstanding client relationships. They enjoy exceptionally high client retention and are inundated with great referrals.

That approach sounds obvious. But just look at how few service providers get it right!

Willingness

Being available is absolutely essential. But it isn’t enough.

We need to inform people of our willingness. And then demonstrate it. After all, a disinterested person who contributes nothing to a project is technically available. We call those people RHINO’s… Really Here In Name Only.

What’s the best way to establish our willingness?

I’ve found the most effective strategy is to let everyone on the project know you’re willing, from the start. Right at the beginning. So don’t keep it a secret. Tell them you’re eager, motivated and happy to help.

Here’s a very recent, real-world example of what this looks like.

I joined a new client’s Basecamp group this morning. The very first thing I did was introduce myself to the team and encouraged them to bring me their problems and ask me questions. There’s no ambiguity there. I made my genuine willingness clear, so they can feel 100% comfortable asking me anything.

As things progress, we demonstrate our ongoing willingness to delight our clients by being consistently proactive.

Many service providers are reactive. They wait until a client contacts them. Some even see it as a win, if they don’t hear from a client for a long time! That’s a short-sighted approach to building a successful business.

If we haven’t heard from a client in a while, we need to reach out. I do this by sharing useful information with them or simply ‘checking in’ to see how things are progressing.

In short, availability and willingness don’t get mentioned much. But they’re essential components for delighting your clients and developing a highly respected, successful business.

How to be pushy. And still succeed

By Jim Connolly | March 17, 2021

Marketing pushy

Photo: Tim Mossholder on Unsplash

When it comes to being a pushy business owner, there are two ways to do it.

One of them works extremely well.

The other one doesn’t.

Allow me to explain.

1. You can push people

Pester them with cold calls.

Interrupt them with selfish requests.

Spam them.

Try and close the sale the first time you speak to them.

Hassle them for referrals at networking events.

Hound them on social networks.

2. You can push yourself

Expand your knowledge.

Refuse to settle for less than you truly want.

Do what’s right, even when it isn’t easy.

Do what your competitors avoid, because they think it’s too tricky.

Leave your comfort zone… regularly.

Focus on what you want rather than what you fear.

In short, when you push yourself, you move forward. When you push others, they push you back. All the way back.

Choose wisely my friend, and then push.

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Jim Connolly

Hi! I'm Jim Connolly and I use creative marketing to help small business owners increase sales, boost profits and build amazing businesses. Read more here.

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