Copywriting Archives | Page 2 of 47

1 Word you absolutely must remove from all your marketing

September 19, 2019 by Jim Connolly

What is the main reason someone should buy from you or hire you?

That’s a question, which many small businesses struggle with. And it hurts their marketing. It means they are unable to provide their prospective clients with a clear, compelling reason to buy from them, rather than a competitor. And as I mentioned yesterday, clarity is essential.

The thing about solutions

This is why we see the word solutions used in amateur marketing all the time, to describe what a business does.

Note – If you’ve already, clearly stated the value you bring, it’s okay to use the word. I’m talking about when business owners use solutions instead of being specific.

For example:

HR solutions.
Email marketing solutions.
Cost effective solutions.
Training solutions.
Or “we offer a range of solutions”, etc.

They’re telling us nothing.

Their message is weak. There’s no reason for us to contact them. So their marketing is largely ignored. And it loses them a fortune.

I don’t want that to happen to your business, my friend. So here’s a far more effective approach.

The alternative is to get specific

Determine the core value you bring to a prospective client. Then, communicate it with impact and brevity.

For example, instead of saying you, “offer a range of email marketing solutions”, get specific. Tell them, “We can help you increase sales and boost your profits, with professional, proven email marketing.”

Back in the 1980’s, business owners were advised to develop an elevator pitch. The idea was to create a compelling 5 or 10 second business introduction. Commerce today, online and offline, is like a series of elevator pitch-type interactions. Your prospective clients are busy. Really busy. They’re being bombarded with emails, calls, social network updates, text messages… it’s relentless.

They don’t have time for long or vague marketing messages. They want answers. Fast! That’s why a specific, brief and well-crafted message has never been more important or more effective.

So get specific.

Look for the core reason why a prospective client should hire you, rather than a competitor. Look for the tangible value your service offers. Then, communicate it in a compelling way. It’s far more powerful than claiming to offer a non-specific “solution”.

No more time wasters: How top companies keep getting the best referrals

September 2, 2019 by Jim Connolly

In today’s post, I’m going to show you a powerful way to get more, great people talking about the services you provide. But that’s not all. I’m also going to explain how to overcome a major problem: how to get people to say the right things about you.

I’ll even throw in a world-class example of how it works.

Okay let’s go

The starting point, is to decide exactly what you want people to say. Otherwise, you’re relying on them making something up on the spot. And usually, when someone is asked if they can recommend a provider, it will be a generic, weak message.

For example, if you ask someone if they have an accountant they’d recommend, the reply is usually something like; “Sure. We’re happy with the (Whatever) Accountancy Firm”.

That’s nice.

But all it really says, is that this particular person is happy with the service they receive. It’s the bare minimum. It’s vague. It says nothing about the service this accountancy firm provides. And it’s certainly not compelling.

Here’s why this matters to you: It’s entirely possible you’re already being regularly referred or recommended to great prospective clients. But you’re unaware, because, as in the above example, the referral is totally ineffective. And an ineffective referral is close to worthless.

Let’s see how the fastest growing companies overcome this problem.

How to get this right

Okay, let’s look at that accountancy firm again.

Only this time, they were professionally marketed and had already incorporated a short, memorable strapline in their branding. Something like “building stronger businesses”. If used correctly, that 3 word phrase would become an automatic part of their referrals.

So, instead of; “Sure. We’re happy with the (Whatever) Accountancy Firm.”

You get; “Sure. We’re happy with the (Whatever) Accountancy Firm. They specialize in building stronger businesses.”

That second referral is massively more powerful with far greater impact.

Think about it. If someone is looking for a new accountant, they’re clearly not happy with their current one. If we assume their existing accountant isn’t really interested in their business, a trusted referral about an accountant that focuses on building stronger businesses is exactly what they want to hear. Such referrals could be 2X, 5X or maybe 10X more powerful at encouraging people to call the accountant, than a simple “we’re happy with them”.

Here’s the thing: Most businesses make it too hard for their clients, customers or friends to know what to say when referring them. And it loses them a fortune.

Make it easier. Correctly integrate an easy to remember 3 or 4 word strapline into your marketing, so people don’t have to make something up on the spot. When you get it right, that strapline becomes part of the conversations people have about you.

That example took me 30 seconds to come up with. Now let’s look at a proven, world-class example of how this works.

How good is their food?

The marketing team behind Kentucky Fried Chicken wanted to give their diners a simple way to describe how delicious the food was. So, they made it very simple. They placed a short, powerful strapline on all their packaging.

It described their food as, “finger lickin’ good”.

And the rest is history!

Those who ate and enjoyed their chicken, now knew exactly what to tell their friends. Moreover, they were delivering an amazingly powerful, professionally written marketing message.

Regardless of whether you happen to like fried chicken, the mental image created with that message is powerful. The idea of people enjoying their food so much that they licked their fingers, would surely motivate their hungry friends to give KFC a try. Plus, because people who eat at fast-food restaurants know other people who also enjoy fast-food, it was pure, marketing gold.

So, the message spread. Millions or billions of times. Worldwide.

Try this

Take some time to think about want you want people to say about your business or the service you provide. Then, spend as much time as necessary crafting a powerful, extremely short strapline. If you don’t have the time or expertise to get this right, find a professional who will do it for you.

Just don’t keep missing out on great word of mouth referrals or targeted sales leads, because people aren’t recommending you correctly.

I’d like to introduce you to your main competitor

August 19, 2019 by Jim Connolly

I’d like to introduce you to your main competitor.

Oh, and it’s almost certainly not the competitor you’re thinking of. Whilst there are a few (very few) exceptions, your main competitor is not an alternative brand, vendor or service provider.

No.

Your main competitor is apathy: The decision by your prospective clients to do nothing. Or to avoid the risk, hassle and stress of switching to you from their current provider.

Here’s why this matters to you

Small business marketing almost always fails to address this effectively. It focuses on reasons to hire them or buy from them, without even addressing the huge leap of faith required by a new client. This is especially the case for service providers and those selling high ticket goods.

My friend, you need to be smarter than that. Because with more and more options available, it’s never been harder for your prospective clients to decide… to decide who to hire or whether it’s even worth all the time and frustration required.

The smartest business owners already know this.

So, their marketing clearly demonstrates:

Just how frictionless it is for prospective clients (prospects) to switch to them.
That they’ll handle the whole on-boarding process for the prospect.
All the promises and guarantees required, to give their prospects total peace of mind.
How prospects would be nuts, not to upgrade to their vastly superior service.

I recommend you do the same. And also introduce it into your sales conversations.

Another type of apathy

Of course, apathy isn’t only a challenge when it comes to switching from one provider to another.

For example, many people who hire me have never had expert marketing help before. So, they’re not switching to me from another provider. They hire me, rather than continue to rely on ineffective, DIY marketing and lousy results. They switch from apathy (with the status quo) to action.

And it’s still vitally important to make that switch from apathy as frictionless as possible. Otherwise, the fear, risk or doubt that’s held them back will carry on doing so.

Tip: Whenever I speak with a prospective client, I make sure they know that I look after them, personally, every step of the way. I call this partnering with my clients. It gives them great peace of mind. And that makes the decision to hire me massively easier for them.

You should do something similar for your prospective clients or customers.

And finally

Never wait for a prospective client to tell you they have doubts, before you address the subject. By that point, a barrier to doing business with you will have already been created. And you’ll find yourself facing an unnecessary uphill challenge. Ouch!

Instead, take the initiative. Give them the peace of mind they need. Let them know there are no barriers to hiring you or buying from you. Get this right and you will have overcome your main competitor. Apathy.

Plus, you’ll have created a major marketing advantage over competing providers, who are failing to address apathy correctly with their marketing.

What keeps your prospects awake at night?

August 13, 2019 by Jim Connolly

Do you need to attract more highly-motivated clients or customers? If you do, here’s (part of) a strategy I use with business owners that consistently produces fantastic results.

It starts with a question.

What keeps your prospective clients awake at night?

There are 2 broad answers to that question.

The things they’re worried about. Their fears, apprehensions or concerns.
The things they’re excited about. Their goals, dreams and the opportunities ahead of them.

Here’s the thing

Anything that keeps them awake at night is a super-high priority to them. It’s where their urgent attention is. Make no mistake, these are red-hot, prospective clients.

In order to help them and benefit from this opportunity, your task is twofold.

You need to determine exactly what they’re worried or excited about.
You need to clearly demonstrate how your service will help them in that key area.

Most marketing doesn’t do this. Instead, it focuses on how great the provider is. How happy they are to help. How their clients or customers love them. And it’s totally ineffective.

You need a better strategy. Like the kind I develop for my clients. Their marketing speaks directly to the need of their prospect.

It addresses that thing, which is keeping their prospect awake at night. Only after that, does it position my client as the answer. Get this right and it attracts enquiries from super-motivated people, eager to take action!

Take a look at the various marketing assets you use. Do they focus primarily and directly on the needs of your prospective client or customer? If not, you’re needlessly leaving money on the table and missing out on a massive opportunity.

Words matter

August 12, 2019 by Jim Connolly

They matter because your prospective clients aren’t mind readers. And they’re in a hurry. So, they need you to get to the point.

Think about it. There’s a world of difference, between measurable outcomes and superb results. Wasting 50 grand of your client’s money is a very measurable outcome – but it’s not a superb result! However, we see vague nonsense like that in marketing messages every day.

The key is to aim for clarity and impact. And only use as many words as necessary. (I used fewer than 90 words here).

5 Tips to help you build a huge, valuable newsletter list

July 18, 2019 by Jim Connolly

Here are 5 tips, to help you build a huge and valuable newsletter readership or list.

Let’s go.

1. Go easy on the pitches

Make sure it’s a newsletter and not a badly disguised advertisement. Here’s the thing: People avoid advertising. We skip the commercials on TV. We pay developers to remove the ads from the free version of their apps. We see advertisements as unwelcome interruptions.

If your newsletter reads a little too much like a sales pitch, it will be largely ignored. This leads nicely into the next point.

2. Be useful

The more useful your newsletter is, the more your readers will value it and share it. Your ultimate goal is to build a large, targeted reader community, who become either clients, customers or advocates. None of that can be achieved with predictable, pedestrian content.

Useful content is what gives your newsletter wings. It’s what inspires people to subscribe, stay subscribed, share and make purchasing decisions. So, before you hit send on a newsletter, make sure it contains valuable, useful information. Provide answers to your reader’s problems. Share useful tips. Point your readers to helpful resources. You get the idea.

The more value you pack into each newsletter, the more your readers will value it… and the more they will value you. Think about that for a moment.

3. Get the design right

Even if your content is wonderful, people won’t take it seriously if the design looks poor. The first bite is with the eye.

If your newsletter provides valuable information, but the design looks amateurish or outdated, it’s like serving a delicious meal on a dirty plate.

So invest in the best design or newsletter template you can. Because whether your newsletter looks cheap or is presented professionally, it all reflects back on you.

4. Ask readers to share

Even if readers think your newsletter is great, it may not occur to them to share it. People are busy. Really busy. By reminding them, you plant the idea of sharing the newsletter in their mind. Moreover, you do this at the exact point, where they have just read it and enjoyed it. I used to have a section at the bottom of my newsletter, which said:

“If you have found this newsletter interesting, please share it with your friends”.

When I added that short message to my newsletter, the results were immediate and measurable. It’s amazing what a simple reminder can do.

5. Help it spread

Convert people who had your newsletter forwarded to them, into subscribers.

Imagine your friend had just forwarded a great newsletter to you. You’d want to get a regular copy, right? You don’t want to have to rely on your friend, remembering to forward each edition to you. So, I added the following sentence to the above message:

“If you have had this newsletter forwarded to you and would like a regular copy, click here.”

Never underestimate the power of a subtle, non-pushy reminder.

Make no mistake, newsletters can be an extremely powerful marketing asset. It’s why I make my blog available in newsletter format. And it’s why I ask you to take your newsletter seriously and invest in it accordingly. Give it the time and effort it needs.

Because the rewards for getting it right are huge. No. Bigger than that.