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10 Important things to ponder, before the weekend

By Jim Connolly | April 9, 2021

marketing ideas

In no particular order.

  1. The pandemic has impacted everyone, to a lesser or greater degree. Factor this in. If someone’s being more unreasonable than you expect, cut them some slack.
  2. A business can only be as successful as the weakest link in its leadership. Many potentially great businesses never achieve the results they should, because one senior team member’s influence is holding them back.
  3. When opportunity isn’t knocking, it’s time to build another door.
  4. To earn better fees, or charge better prices, solve better problems. This is also foundational in retaining more clients (or customers).
  5. To get more word of mouth referrals, give your clients an experience worth shouting about.
  6. Check your assumptions. One of the easiest ways to massively improve your business results, is to make decisions based on the most accurate feedback or data possible.
  7. Take mini vacations, before you feel forced to take them. This could be a 30 minute break or a long weekend, depending on your unique circumstances.
  8. Always leave people better than when you found them.
  9. You can’t eat low quality food and expect to have high quality energy.
  10. Create a new and utterly compelling reason, why someone should buy from you… and not a competitor.

Stay safe.

Get things done, like a productivity superstar

By Jim Connolly | April 3, 2021

marketing

Things are moving fast. We’re already a few days into April 2021, the so-called bounce back year.

If you’re one of those business owners who has some ideas you’re waiting to deploy or a project you’re almost ready to launch, today’s post is especially for you. It’s based on an email I received from a reader and contains a very valuable lesson.

The reader said that they were almost ready to start a new business. That everything is in place and they’re now waiting for the right time.

Here’s an excerpt from the email: “[…] I’ve been waiting to pull the trigger on a new business since 2014 but things have been hectic to say the least. I’m hoping things settle down now so I can get started. I’m a perfectionist so things need to be just right.“

Now 7 years later, that new business is still just an idea.

The perfect time to start

The problem with waiting for the perfect moment is that it never comes. Perfection is elusive and fleeting. That’s because business, and life in general, is a series of challenges. Challenges that we need to overcome. As these challenges are resolved, we learn from them and are better equipped to resolve the next one. And even if you were to find a magical moment where everything was just perfect, one unexpected phone call or some unexpected news and everything changes.

Whether people are aware of it or not, the decision to wait for the perfect time is a stalling tactic. An excuse. Albeit a super-effective excuse. Super-effective? Yes, it gives us permission to do nothing, indefinitely, because the perfect time never comes.

The solution?

Here’s what we know: The most successful people in business are those who take action. Not the talkers, not the tellers, but the doers. That’s great news. Why? Because whilst many things in business are out of your control, taking action isn’t one of them.

So.

  • Do the research.
  • Check the numbers.
  • Seek out the advice and feedback you need.
  • Put a plan together.
  • Then set a launch date.

And stick to it.

Meet the 2 friends I work with on every project

By Jim Connolly | April 1, 2021

marketing tips, ask better questions, ideas

One of the cornerstones of successful marketing, is to retain as many great clients (or customers) as possible. Otherwise, growing your client base is like trying to fill a bucket that has a hole in it.

When I started out in business, I identified 2 things that guaranteed a new client project would start off, and progress, in the best possible way. I’ve used them with every client since. These 2 components create a super strong foundation for outstanding client retention and marketing results.

When I share this marketing idea with clients, I begin by introducing them to the 2 friends I bring with me to every project. Their names are; availability and willingness.

Availability

It’s essential to have enough time available to absolutely delight your clients or customers.

Many business owners work on too many projects simultaneously. They overload themselves. This approach fails the client. It fails the business owner too. In fact, it fails all round. When a service provider is unable to respond to the needs of their clients in a timely way, the client is left waiting. When a service provider has too little time to provide the level of service required, the quality of the service plummets. The reputation of the service provider plummets, too. This leads to low levels of client retention. And very few, if any, referrals.

The most successful business owners know how to avoid this from happening. Here’s what they do.

They charge a fair fee / price, which allows them the time needed, to provide the availability and quality of service required, to delight the client. They then develop outstanding client relationships. They enjoy exceptionally high client retention and are inundated with great referrals.

That approach sounds obvious. But just look at how few service providers get it right!

Willingness

Being available is absolutely essential. But it isn’t enough.

We need to inform people of our willingness. And then demonstrate it. After all, a disinterested person who contributes nothing to a project is technically available. We call those people RHINO’s… Really Here In Name Only.

What’s the best way to establish our willingness?

I’ve found the most effective strategy is to let everyone on the project know you’re willing, from the start. Right at the beginning. So don’t keep it a secret. Tell them you’re eager, motivated and happy to help.

Here’s a very recent, real-world example of what this looks like.

I joined a new client’s Basecamp group this morning. The very first thing I did was introduce myself to the team and encouraged them to bring me their problems and ask me questions. There’s no ambiguity there. I made my genuine willingness clear, so they can feel 100% comfortable asking me anything.

As things progress, we demonstrate our ongoing willingness to delight our clients by being consistently proactive.

Many service providers are reactive. They wait until a client contacts them. Some even see it as a win, if they don’t hear from a client for a long time! That’s a short-sighted approach to building a successful business.

If we haven’t heard from a client in a while, we need to reach out. I do this by sharing useful information with them or simply ‘checking in’ to see how things are progressing.

In short, availability and willingness don’t get mentioned much. But they’re essential components for delighting your clients and developing a highly respected, successful business.

You said my previous post was weird. Here’s my response

By Jim Connolly | March 27, 2021

Marketing creativity

A number of readers noticed something ‘weird’ in a recent post and got in touch. They all had the exact same question too.  Here’s the post. I thought I’d share it with you, along with my answer and a powerful marketing lesson.

Their question?

They wanted to know, how come a fellow marketing professional was attending, and asking me questions, at a marketing talk I gave to business owners. After all, she already knows how marketing works and we’re competitors. Right?

My answer

When I started my business in the mid 1990’s, I chose to adopt a zero-competition approach to my local marketing counterparts and embrace them instead. That’s to say, I intentionally decided to be as useful as possible to them.

More than this, I also chose to proactively seek out opportunities to help them flourish, to open doors for them, to share new ideas and strategies I’d developed with them, to connect them with useful people, etc.

I was only in my 20’s at the time. Many said I was young and naive.

I saw it differently.

My approach to marketing from day one, has been to help business owners achieve outstanding results, using creative marketing ideas… not marketing money. As a new business owner from a very poor background, I had no way to out-spend established marketing providers. If I wanted to get noticed, I needed to do things creatively. I needed to be meaningfully different. I needed to zig, when the ‘competition’ was zagging.

And it worked

Amazingly quickly, too.

The local marketing community was soon talking about me and talking with me. They were very aware that I’d only been around for 5 minutes, yet had gained a lot of what we used to call ‘buzz’. They wanted to know what I was about. What I was doing. Why I was doing it. Soon, this new kid on the block was being invited to speak at events by local banks, accountancy firms and government agencies. The clients quickly followed. Around 6 months after starting my business, it had reached my year 3 income goal. Without a penny spent on advertising. Without a single competing provider.

Throughout my career, massively more marketing professionals have hired me and recommended me, than people from any other industry. They’re also, by far, the biggest share of my readership. They can see that I do things very differently. For instance, they notice that I don’t use SEO in my blog posts. They notice that I don’t have (or need) a Linkedin account. They notice I don’t do guest blogging, attend industry events or send sales emails to my subscribers.

Marketing professionals notice all the signals. They notice them, because they’re trained to. They can see me walking the walk. So they follow my work, they ask me questions and the super-smart ones hire me.

You and your business

There are as many creative ways to market your business, as their are stars in the sky (well, maybe not quite that many, but I love the image it paints).

Throwing money at advertising is easy, but it’s expensive in a number of ways. Yes, there’s the cost of the advertisements. But there’s also the cost of suddenly losing your advertising sales leads, when agile competitors identify where you’re advertising, then wipe you out, with better ads or more ads. It’s very easy for them to do and you won’t know it’s coming, until it’s happened.

And as many of you will have already discovered, general marketing advice available via webinars and online marketing courses doesn’t work. It can’t work, because everyone’s already using those same general strategies and ideas. You’re simply camouflaging yourself amongst the millions of others.

That’s the exact opposite of gaining attention. It’s the opposite of what you need.

Embrace creativity

Why?

To start with, it’s very hard to copy. It sets you apart for all the right reasons. It gets people talking about your business, so you don’t have to. It stops you from needing to sell based on price. It gets you noticed. There are many other great reasons, but you get the gist.

And importantly, it’s also a spectacularly enjoyable way to build a fan-frickin-tastic business.

4 Important reasons to write regularly, which no one told you about

By Jim Connolly | March 23, 2021

marketing 2021

As a business owner, there are many compelling reasons to write regularly. For example, newsletters and blogs can be hugely valuable marketing tools. The same is true of contributing articles to services like Linkedin, Medium and Facebook.

But you already knew that.

Here are 4 extremely valuable benefits of writing regularly, which seldom get mentioned. Here they are in no particular order.

  1. Regular writing makes you a better observer. As a result, you notice more of the world around you. You experience more from life.
  2. Regular writing helps you think with greater clarity. The process of getting ideas out of your head and onto the page, is a wonderful antidote for foggy thinking.
  3. Regular writing is a powerful development tool. To write effectively on any subject, you need to know about that subject. Even better, to write about a subject regularly, you need to constantly learn more about it.
  4. Regular writing is an act of contribution. When you share your ideas or stories with others, you invest in them. You connect with them. How might that help your business? Think about that for a moment.

By the way, if you’re uncomfortable about publishing what you write, here’s a suggestion. Don’t publish anything! Just write for yourself. You’ll still enjoy the first 3 of those 4 benefits.

How to be pushy. And still succeed

By Jim Connolly | March 17, 2021

Marketing pushy

Photo: Tim Mossholder on Unsplash

When it comes to being a pushy business owner, there are two ways to do it.

One of them works extremely well.

The other one doesn’t.

Allow me to explain.

1. You can push people

Pester them with cold calls.

Interrupt them with selfish requests.

Spam them.

Try and close the sale the first time you speak to them.

Hassle them for referrals at networking events.

Hound them on social networks.

2. You can push yourself

Expand your knowledge.

Refuse to settle for less than you truly want.

Do what’s right, even when it isn’t easy.

Do what your competitors avoid, because they think it’s too tricky.

Leave your comfort zone… regularly.

Focus on what you want rather than what you fear.

In short, when you push yourself, you move forward. When you push others, they push you back. All the way back.

Choose wisely my friend, and then push.

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Jim Connolly

Hi! I'm Jim Connolly and I use creative marketing to help small business owners increase sales, boost profits and build amazing businesses. Read more here.

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Recent posts

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