Jim Connolly Marketing

Marketing tips and ideas to help you grow your business

List building: How to build a list that builds your business

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list building, build a list

Photo: Shutterstock.

People often ask me for tips on how to build a bigger list. They want more subscribers, more readers, more listeners, more viewers, more followers, etc.

The short answer is simple. It’s this.

Create useful content, which is worthy of people’s attention and make it really easy for them to subscribe.

If you do that, you’ll attract more people and because your content is useful, many of them will subscribe. Think about it. That’s the exact process, which motivated you to subscribe to every list you’re on. Something attracted you, you found it useful, you subscribed.

This begs the question: If the answer is so simple, why is it so darn hard to build a large and valuable list?

Here’s the slightly longer answer.

The advice is simple. The process is tricky

There’s some tricky stuff between you and that massively valuable list you want.

Finding something useful to share, on a regular basis, is tricky. Remember, if you just churn out the same stuff as others in your industry, you won’t attract subscribers or retain them. This means you’ll need to be willing to do some research. You’ll need to become a regular note taker. A collector of ideas. It’s interesting work, but if you’re not already someone who studies and takes notes, it can take a while to transition.

Finding the time to create content is also tricky. You’re already busy, right? Developing content around all that interesting material you have, takes time. That time is easy to justify when you have a huge list. It’s harder to justify, when your hard work is being consumed by just a small number of people. You’ll need to push through the tumbleweed and crickets of the early stages. And I know from personal experience, that can be a real challenge.

Summoning the courage to publish your stuff is also tricky. Why? Because if you do it right, you’ll attract critics. Someone once told me that we have a choice to make. We can either be criticized or be ignored. If we’re being ignored, we’re invisible. That’s not good for any business.

The alternative is to not only expect criticism, but to welcome it as a positive sign that we’re no longer being ignored. Don’t set out to attract critics. Set out to be useful and worthy of attention. But see criticism as an inevitable part of becoming visible and successful.

Note: Here’s why people criticize you and how to deal with it.

Once you know what’s involved, building a valuable list is pretty easy.

And the rewards are huge

Picture this: Just imagine what a difference it would make to your business, if you were in regular contact with thousands of prospective customers. Not via advertising, which is usually seen as an unwelcome interruption. But via a subscription to your content, which people proactively requested because they WANT to hear from you. It’s almost impossible to overstate just how valuable your subscribers are.

The opportunity is amazing. And it’s right in front of you. Right now.

Marketing success: Reactive versus proactive

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jim connolly marketing

Today, I’m sharing a marketing idea to help you achieve long-term business success.

It starts with an extremely useful question.

How many of today’s business activities will make my business stronger in 6 months’ / 12 months’ time?

That question provides us with a useful perspective. Especially if we ask it every day. It gives us an insight into how much of our time and focus is invested in the middle to long-term future of our business. Equally important, it shows how much of our time and focus is short-term.

When we look at our results 6 months or a year from now, they’ll tell us if we got the balance right. We’ll know for sure. Of course, by then, it’s too late to change things if we got it wrong.

How do we get the balance right, ahead of time?

Here’s what I’ve discovered

From experience, small business owners are likely to invest too heavily in the short-term. Most small business owners will openly tell you; they spend too much time working IN their business, and not enough time working ON their business.

A short-term focus in business manifests itself in multiple ways. As a marketing bloke (hey, I think I’ve just found a new job title), I see the following 2 examples most often.

1. Small business owners will fail to create an ongoing conversation with their prospective clients; via a newsletter, non-automated social media account, etc. So, when they need to significantly increase sales, they’re forced to interrupt strangers with paid ads, instead.

It takes a little time to write a newsletter or to connect with your prospective clients on your preferred social network. But it’s a spectacularly valuable medium and long-term investment.

2. Another common manifestation of too heavy a focus on the short-term, is reactive marketing. The small business owner waits until something bad happens, THEN they respond. This forces them to start marketing from a position of weakness, and in need of an urgent win. Either one of those is a tricky challenge. But needing fast results from a weak position is really tough to pull off.

It takes a little time to proactively do some regular marketing. But as I said a moment ago, it’s a spectacularly valuable medium and long-term investment.

Moving forward

Long-term success doesn’t come from short-term thinking. We need to be aware of the bigger picture. And even though we are busy, we need to invest some time in longer-term marketing activities.

So, how much of our time do we need to invest?

Obviously, not all of it.

Not most of it, either.

In fact, all it takes is a small amount of time. Repeated most days.

Why your subscribers aren’t hiring you (and how to fix it).

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Hannah has almost 2000 newsletter subscribers. Her open rates are always between 80% and 85%. And yet she’s attracted just 4 paying clients since 2019, directly from her newsletter readership.

She asked me what she was doing wrong. I suggested, (with her permission), that as this is a really common problem, I’d share my answer with you.

why wont people hire me

Accurate marketing data can cause us problems

We’re now able to test and measure our digital marketing with great precision. And it’s causing hard working small business owners to make very expensive marketing mistakes.

For example. Service providers like Hannah, often look at the open rates / clicks / shares data of their newsletters or blogs, then write certain styles of headline or content, based on what’s popular.

That seems to make sense.

Until we look at the massive difference, between what’s popular with readers… and what generates bankable income for our business.

The key point here.

  • Readers are mostly just that. They’re readers. They read our free stuff. That’s it.
  • Only a subset of readers are prospective clients. This is usually a relatively small percentage; especially if we use the content marketing model, (which Hannah uses, I use and you should be using too).

In short: The vast majority of people who subscribe for useful, free business information have zero intention of spending a dime with us. They’re looking for free information. Period.

Oh yeah. They really mess with your marketing data

That’s because the free stuff crowd are also the people most likely to open newsletters and click links.

They especially love sensational headlines, free special reports and free white papers, etc. They are attracted to them because they dabble rather than hire expert help, so their businesses are constantly struggling. Over-hyped headlines give them hope that they’re one ‘killer free idea’ away from solving their latest problem.

It’s not a coincidence that none of the 4 readers who hired Hannah directly from her newsletter, had high open rates or click rates. They almost hired her in spite of being on her list. This is because our ‘prospective client readers’ behave very, very differently from the ‘free stuff readers’.

The same over-hyped approach that gets opens and clicks from freebie hunters, leaves our prospective clients rolling their eyes!

Allow me to explain.

Yes, our prospective clients are certainly looking for great, useful information. And that’s a fact.

The BIG difference, is that they are also looking to provide their businesses with the resources and expertise it needs. This means when they consume our newsletters, blogs (podcasts, YouTube broadcasts, whatever), they do so with a prospective need for our services and are building a picture of us.

And unlike the freebie crowd, they’re looking for clues.

For example.

  • They’re looking to see how reliable we are over a period of time. If we regularly show up with ideas or go missing unexpectedly for long periods.
  • They’re also looking for clues as to whether we’d work well together or not.
  • They want to see if our communication style is consistently clear and easy to understand.
  • And they want to see just how informed we are; the depth and breadth of our knowledge.

Plus a ton of other things they pick up on, which guides their decision to hire us or not.

The freebie crowd don’t give a rat’s ass about any of that!

In a nutshell: For a service provider, the most valuable feedback from your content marketing, is if it’s generating high quality paying clients or not. So please, don’t chase the numbers that have little or no, real-world commercial value.

Use shorter sentences in your marketing content. Here’s why

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Here’s a quick copywriting tip, to help you improve your marketing results.

Your prospective clients prefer to read short sentences. This is especially true when explaining detailed information. For example, how your service works.

I’m not suggesting you use fewer words than required. Far from it! Use as many words per sentence as you need. Don’t remove a necessary word. Just don’t use more words than you need.

Why is that, Jim?

Over-long sentences lack impact and clarity. Those are essential for effective marketing. Most amateur writers tend to write over-long. Learning how to write shorter, helps you avoid that mistake.

Tip: One way to shorten sentences without losing anything important, is to remove extraneous words. Look at the 2 examples below.

Jim Connolly marketing, write short
  • People should exercise on a regular basis.
  • People should exercise regularly.
  • We have no news at this point in time.
  • We currently have no news.

A whole story in 6 words

It’s amazing what can be achieved using fewer words. Ernest Hemingway once wrote a story in just 6 words. It’s a powerful story, too.

“For sale. Baby shoes. Never worn”.

Inspired by Hemingway’s brevity, look for opportunities to keep your sentences as short as required. Aim for clarity. Remove the fluff. And keep sentences confined to one thought.

It’s not as simple as it sounds. But if done correctly, your results will reflect the additional effort.

A list of business experts you absolutely must avoid

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marketing stop

In life there are certain people who you absolutely need to avoid. The same is true in business.

Some are easy to spot

  • The web designer whose website is a piece of crap.
  • The marketing expert, who embarrassingly needs to pester people on Linkedin because their own marketing doesn’t work.
  • The consultant or adviser who claims to be in high demand, yet offers free consultations.
  • The self-proclaimed leadership guru, who clearly isn’t leading.
  • The copywriter whose content is poorly-written and lacks impact.
  • The creativity expert who’s just like all the other creativity experts. (Think about that for a moment).

Others are trickier to spot

  • The marketing consultant, who used tricks to attract a million social media followers.
  • The accountant who understands numbers, but can’t clearly explain what they mean to their client’s business.
  • The strategist whose own strategy is failing.
  • The business development adviser who has never built a successful business of their own.

Protect your business from bad advice

The personal recommendation of a trusted friend is usually the least risky way to find an expert provider. Just make sure the friend has recent, first-hand experience of the quality of the provider’s work.

Another option is to hire someone whose work you’re already familiar with. For example, if you subscribe to a provider’s podcast, YouTube channel, blog or newsletter and they regularly share useful information, they’re giving you some powerful clues.

  • The fact they have turned up consistently, demonstrates a degree of reliability. This is especially the case if they have many years worth of material available.
  • You get to experience first hand, how knowledgeable they are from the quality of information they provide.
  • In addition, you’ll know in advance if they share information with the clarity you need.
  • You also gain an insight into their personality and mindset, which can help you determine if they’re the kind of person you work best with.

With an attractive looking website and some testimonials, anyone can claim to be an expert at anything. And that’s why you need to look deeper.

Because the cost of taking bad advice is far, far higher than the person’s fee.

Here’s why you need vigorous, written marketing

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vigorous writing, vigorous written marketing

Most of the written marketing I see is at least 75% too long. Overlong marketing lacks impact. It also lacks clarity and totally fails to motivate prospective customers or clients.

I want to help you avoid this expensive mistake.

And it starts with maybe the best-known quote on the subject.

Vigorous writing is concise. A sentence should contain no unnecessary words, a paragraph no unnecessary sentences, for the same reason that a drawing should have no unnecessary lines and a machine no unnecessary parts. This requires not that the writer make all his sentences short, or that he avoid all detail and treat his subjects only in outline, but that he make every word tell.

Professor William Strunk Jr. – The Elements of Style.

The vigorous writing referred to here, is writing that is strong and full of energy. That’s the kind of writing that moves people to take action; to contact you, buy from you or hire you. It’s the kind of writing that gets the results you need.

How can you and your business benefit from the power of vigorous written marketing?

The answer comes from understanding why the problem exists.

Google usually gets the blame

That’s because Google’s search algorithm needs overlong, written content. It prefers 2500 words to 250. So, for over 20 years, online marketing writers have been rewarded for high word counts.

But Google isn’t responsible for the wider problem.

Email marketing and off-line media is just as ruined by overlong content. Neither of those formats have ever required the writer to dance the Google dance.

The problem exists because most written marketing is composed by people who lack sufficient training. It’s either written by business owners who ‘dabble’ or by below-par marketing writers.

The solution?

The business owner wishing to switch to the vigorous written marketing they need, has two options.

  1. Learn how to do it effectively.
  2. Pay someone who already knows.

How to decide?

  • The cost (in time) of learning is considerable. It’s one of those subjects where you never stop learning. However, you’ll start seeing improvements relatively quickly.
  • The cost of hiring an expert is lower. And it’s a lot faster.

Of course, the price you pay for starving your business of vigorous written marketing, is massively higher than either of those options. So pick one of them and run with it.