Jim's Marketing Blog

Marketing tips and ideas to help you grow your business

Email marketing and blog marketing – A quick tip!

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If you use email or blogging to market your services, I believe you will find the following information really useful.

It’s all about the importance of avoiding certain words or phrases in your emails and blog posts, which could get them blocked from reaching your readers.

Whilst there are many different things that can lead to an email getting trapped in someone’s junk mail or spam filters, I’m going to focus on just one of them; the words you use in your blog titles and your email subject lines.

What does blog marketing have to do with email filters?

Many people subscribe to blogs via email.  For instance, around 40% of this blog’s RSS subscribers read it via email.  So, if the title of one of my posts contains words or phrases that email filters are looking out for, there’s a good chance the post will get trapped in either the readers junk mail folder or it may never reach them at all.

I wrote a post last Friday, which had a title that was essentially a “toxic” phrase.  The title was “REVEALED: The fast rack to wealth.”  You can see the post here.  It also had the opening word written in caps, which is another, lesser, junk mail trigger.

I was curious to see how many people opened it, compared to an average post.  There was a drop of around 25%, pretty much what I had expected.

So, whilst it’s a great idea to use blog titles that will capture people’s attention – you need to also ensure that your titles are email friendly (if you offer the option for people to subscribe via email, which I believe you should.)

Email marketing and filters

Titles are also a key element in getting your marketing emails and newsletters past filters and in front of your readers.  On my marketing newsletter, I opt for a very simple title: The Jim Connolly Newsletter.  Keeping this very basic title format does 2 clever things.

  1. Because it’s familiar, it immediately alerts my readers that the newsletter has arrived.  If I used different titles every time, it would be harder for my newsletter to get noticed for what it is.
  2. It contains nothing that’s likely to get trapped in a junk mail filter.

As I said earlier, there are a number of things, which can lead to your marketing email’s getting trapped in filters.  Here’s a simple email marketing tip, from one of my first blog posts.

Profits are better than wages!

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This is possibly the most valuable information I have given you via this blog!

That’s quite a statement, but I’m about to show you a business model, which you can use in order to secure your financial future.  It’s based on how I earn the vast majority of my income and how every wealthy person I know has secured their future.

My life changed when I heard my mentor, Jim Rohn say;
“Profits are better than wages!”

You see, I thought I owned a business, but I didn’t.  The reality was (and this might sound familiar), that I simply employed myself.  I worked really hard and was making a lot of money – but when I stopped working, the money stopped too.  That’s because I was essentially earning a wage.  It was more like a job than a business!

When I explain this idea to young entrepreneurs, I put it like this:

If Bob relies on wages for his income, his income will stop when he’s not working.  Bob’s income will drop or stop when he’s ill.  When Bob retires, his income drops too – even though he needs more money when he’s retired, because of all that time he has to fill and those additional bills (such as medical bills etc.)

However, if Bob relies on profits rather than wages, he will generate money when he’s asleep or at the gym or taking his dog for a walk.  If Bob becomes ill, he makes just as much money.  When Bob retires, his income continues just like before.

This approach is sometimes called passive income.

Passive income

No matter what line of business you are in, I STRONGLY recommend you develop some passive income streams.  Today, I have over 20 passive income streams, which means I earn money on a daily basis, without having to exchange my time.

For example, I sell a massively popular audio program which I recorded for businesspeople and entrepreneurs like yourself.  It sells all over the world, 24 hours a day.  I get up each morning, check my paypal account and see how much money I’ve made while I was asleep.  That’s passive income in action.

No matter what line of business you are in, there are many opportunities to develop sources of income that will work for you, while you are doing other things.

Financial freedom

My passive income streams are what allow me to spend so much time doing what I love (like writing this blog post for you.)  I also get to pick and choose how many hours I work, who I work with and where I want to live; (here in the relaxing Yorkshire countryside rather than a crowded city.)

It also allows me to pursue my passion, as a marketing coach helping small businesses, that would never have been able to afford my services if I relied on that income for my livelihood.  I’m able to work with people and help them do the same as me, and I can do it for peanuts – because I subsidise my time, to pursue what I love!

In stark contrast, exchanging your time for money has a number of non-financial pitfalls.  For example, just look at the experts we see online, who seem to spend half their life away from their families; travelling to their next speaking gig.  Many of these hard working men and women have young children and I’m sure would rather be with them, than getting on the next plane or giving their ‘talk’ to the next group, miles away from home.

My income streams

For the best financial security and quality of life, I believe it’s important to move away from that form of time-based income and exchange it for passive income.

Here are a few examples of passive income that I use:

  • Licenses: Companies pay me annual license fees, to use marketing and sales material, which I produced for them.  This is my single largest passive income stream.
  • Audio product: People buy my Motivation Master Class mp3, then download it in seconds onto their computer. I have no stock or dispatch issues to deal with, so there are no limits on how many I can sell.  By the way, it’s brilliant!!
  • Affiliates: I have a number of affiliate products that are linked to me, via various websites and blogs, like the Headway theme I use to build / develop this blog.
  • Investments: I have certain investments, which pay me an income.
  • Land: I receive income from renting land that I own, which pays me a recurring income.

There are stacks of other ways to attract passive income, such as; referral fees, software licenses, advertising, ebook sales, MLM residuals and book royalties etc.  The key is to find one to begin with, which suits you and then to develop it and add to it.

Is it easy?

No, I don’t think it is easy – otherwise everyone would be doing it, right?  I spent years mastering the skills required to develop and then market my products.  There are people that sell books on the subject, that make it sound like all you have to do is spend 20 minutes developing a product or filling a website with ads and links and BOOM – magic money.

That’s BULLSHIT!

But it sells get rich quick books, often written and read by people who work 16 hours a day, so they can “make money while they sleep!”

Most passive income requires 3 key elements:

  1. Courage
  2. Research
  3. Marketing

I believe people (especially those that read this blog) have the courage required.  However, very few people take time to fully research what passive income streams to use and even fewer bother to learn how to market them effectively.

Those income streams are also why I don’t to spend half my life away from my family speaking at events, like many business bloggers!  That’s because the vast majority of my income is based on profits and not fees.

Your marketing check list!

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Here’s a marketing check list, for those of you who want to start seeing some fast, measurable marketing results.

Your answers to the questions of this simple check list, will give you some idea of just how ready you are to successfully compete for business, in today’s highly competitive marketing environment.

Ready? OK, let’s go!

Marketing check list

  • Do I have permission to market to these people?
  • Is there a genuine reason why they should buy from me, rather than their current provider?
  • How motivating is that reason – Is it powerful enough to compel them to switch?
  • Will my marketing message REALLY stand out among the avalanche of marketing offers being directed to these people right now?
  • Am I going to use a strategic approach, where a series of preplanned messages are delivered in order to generate a compound effect – or will I ‘just try’ some one-off marketing emails, mailshots, ads etc ?
  • If people decide to check out my website or blog after receiving my marketing, will it project the kind of polished, professional image required to gain their confidence and their business?
  • Will the message they get from my site compel them to want to take action; to call me, email me, visit my premises etc?
  • If not, should I think about getting my marketing copy writing written by a professional?
  • Do I have a social media marketing strategy, which will attract bankable results, (rather than just follows / adds / friends etc?)
  • Do I have a way to effectively measure my marketing results?
  • How worried would my competitors be right now, if they knew my answers to the above questions?

Now what?

The point of this simple check list, is to help you identify how prepared you are.  It’s not enough to ‘just’ work hard on your marketing; you need to ensure you are working hard doing the correct things for what you want to achieve.  Whatever you do, don’t be like the masses of small businesses, that look to the future with their fingers crossed – hoping things will somehow “just work out”.

If you are looking for marketing ideas, this post contains links to dozens of marketing ideas and 2 articles on how to develop your own marketing mix.

If you plan ahead and work smart, you can make this a breakthrough time for you and your business – but don’t leave anything to chance!

6 Marketing tips – Good timing!

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Great marketing and great comedy have at least one thing in common: Great timing!

Of course, the opposite is also true.  A comedian with bad timing isn’t very funny and poorly timed marketing isn’t very effective.

With this in mind, here are SIX timing-related marketing tips, to help you improve your results.

Marketing your events

If you are thinking of hosting any kind of event, Google the date you have in mind and check if anything that’s likely to cause a problem is happening on that day. I spoke with a UK based business owner once, who unknowingly picked (and advertised everywhere) the same date for his company’s open evening, as England’s opening game in the football World Cup Finals.

The end result? He was the only person there.

Planning your marketing

The time to start planning your marketing strategy for 2010 is NOT the first day of January – it’s NOW!

Just as you wouldn’t wait until the day you set off on a round the world trip, to start booking accommodation and flights, the same applies when planning your marketing for the year ahead. Leave yourself enough time to plan ahead properly.

Mail shots & follow-up phone calls

If you are sending out a mail shot, which you intend to follow-up with a phone call, send the mailing so that it arrives on a Tuesday.  This way, you can make your follow up calls on Wednesday and Thursday.  If your letter arrives on a Friday there will be a weekend between your prospective customers reading your letter and you making those first follow-up calls.

That’s a long time for your prospective client to remember your letter. Equally, you don’t want to be making follow-up calls on Monday mornings; when your prospects are often at their busiest.

Industry specific timing

There are times of the year where it’s pointless marketing to certain industries and professions.  In the UK, for example, the accountancy profession is extremely busy in January.  As a result, you are far less likely to be able to meet with or even speak on the phone with accountants in January, than you would be in February, March etc.  Of course, US based accountants are busiest on the lead-up to the 15th April rush.

Companies selling training courses and seminars usually find it harder to fill venues during the summer holiday months, than the rest of the year.  That’s because organisations are much less likely to send employees away for a day, when they are already short of people because of holiday cover.

The key thing here is that whatever industries or professions you target with your marketing, make sure you are aware of their busiest months and focus your efforts accordingly.

Email marketing

Whenever possible, I strongly recommend you avoid sending out your email-based marketing on a Friday afternoon.  If your email isn’t picked up that afternoon, it will be stuck in the bottom of their inbox, under a whole weekend’s worth of junk mail, when they check their email again on Monday morning.  This makes it unnecessarily hard for YOUR email message to get noticed.

You have an entire working week to send out your email marketing, so even if it ‘just’ helps your response rate by 10%, it’s got to be worth avoiding Friday afternoons.

Investing your marketing time correctly

My final time-related marketing tip is simple: Don’t waste major chunks of your marketing time, on minor things.  There are only so many hours in a day and only so many of those, which you can invest in your marketing.

For example, I see people waste weeks researching what type of email software to use – and then use it to send hastily written marketing emails.  That’s all wrong.  I see people wait months before they start blogging, doing hundreds of hours of ‘research’, and they still end up repeating the exact same mistakes that most new bloggers make.

Don’t let this happen to you.  Use your marketing time as effectively as you can.

Okay – now it’s your turn

What do you think?  What time-related marketing tips do you have? Share your feedback!

An 800% increase in sales from 1 small change

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Here’s some GREAT news for anyone who needs to see better sales results in their business right now.  You can massively boost your sales, by making just minor adjustments!

marketing newsletter marketing blogsThat’s right, you can improve the success of your marketing enormously, my making tiny changes to what you already do.

For example, you can increase the success rate of a mail shot by 500-900% or more, by improving the headline, (sometimes called a strap line by trendy marketing people.)

A brilliant headline will encourage more people to start reading the letter, and the more people who read it, the better it’s chances of success.

A quick 350% increase, right here!

I recently changed one small thing on this blog and have achieved a huge, 350% increase in subscribers to my marketing newsletter.  What did I do? I added that small rectangle box at the end of each post, which lets people know they will get a free ebook from me (10 secrets of success) if they subscribe to my newsletter.

I also used that box to ask people to subscribe to my blog’s RSS feed. Guess what? Yep, a 120% increase in RSS subscribers too!

I once suggested to a business owner, that she changed the sign outside her store, so that it had the words; “come in” added to it. She reported an immediate increase of around 8% more people coming into the shop.  This, over the space of a year, equated to hundreds of ‘new’ customers and tens of thousands in extra sales.

If you are looking to boost sales significantly, here’s a suggestion.  Before you go and spend a ton of money, make sure you’re not missing something simple, which could boost your sales and profits massively.

Your experiences

What small changes have you made to your marketing or seen others make, which has produced great results?  Share your feedback with is!

Free marketing can cost you everything!

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The message behind this post can save you from years of frustration and help you dramatically improve your future sales results!

I received an email yesterday, from someone who has occasionally emailed me for marketing advice over the past couple of years.  This person (who will remain nameless for obvious reasons), is one of my newsletter subscribers and has been in business for years as a trainer and author.  She emailed me, asking for some free marketing advice – Before explaining that she was still unable to afford professional marketing help.

By the way, her work is very good and people seem to love her courses, as the feedback she gets is excellent.  She also works extremely hard.

So, we are talking about a hard working person, with a great product – Yet after years of trying, they are still making so little progress that they are unable to even afford a basic, inexpensive business service.

Here’s why:

Hard work is NOT the secret of business success

If it was, our grandparents would have been millionaires!

By working hard marketing her business incorrectly, this lady is like the rower; rowing their boat as hard as they can in the wrong direction. The harder they work, the further they go from where they want to be.

I have to admit, even after 15 years of running a successful marketing business, I’m still amazed whenever I hear an intelligent person say that they have been conducting their own marketing for years with no success; yet they persist in carrying on with no professional help.

Now, I can understand a relatively new business forgetting to put a budget in place for their marketing.  However, when a business has been trading for years, never making any real money because it’s determined not to invest in professional marketing help, that’s just something that makes zero sense to me.

Ironically, these businesses often spend MORE on marketing, than those that have their marketing looked after professionally.

How come?

Because they waste so much money on ineffective marketing:

  • They send out mail shots that cost money, but no one reads.
  • They buy costly brochures, which achieve nothing for them and in many cases will LOSE them sales because of how they are used and how they are worded.
  • The send email marketing to people, which contains ‘pedestrian’ copy and thus fails to inspire people to call them or buy from them.
  • They attend dead-end networking events.
  • They market haphazardly, with no idea of how to leverage what they are doing so it’s massively more effective.
  • They get websites built that fail to convert readers into customers.
  • They waste massive amounts of their valuable time building online networks via; Twitter, Facebook, Linkedin etc – with little if anything financially to show for it.
  • They buy advertising, which contains the wrong message, so no one takes any notice of it.
  • They make short-term marketing decisions – rather than work from a simple but powerful marketing strategy.

…. and they keep on repeating these mistakes for years; until they either go broke or become too demotivated to continue.

Conclusion

Here’s what I have found: Many businesspeople confuse having the tools to do the job, with having the experience and expertise.  They think that because they have a; computer, Internet access, a car and a phone, that they can market their services.  They just need that ‘lucky break.’

This is like suggesting that owning a surgeon’s operating theatre, means you can perform heart or brain surgery; so long as your luck’s in!

Thankfully, sales and marketing results are extremely easy to measure. If you are getting the sales and profits you want, change nothing. If not, I strongly suggest you speak with a marketing professional.

Response rates and timing

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Here is a simple marketing tip, to help you quickly improve your mail shot, email marketing and blogging response rates.

response rate email mail shotsIt’s all about – Timing.

Even if your marketing message is irresistible, you will only get the maximum return form it, if you get it in front of people at the right time.  This holds true, regardless of what form of marketing you use – though in this post I will focus on; mail shots, email marketing and blog posts.

Mail shot response rates

If you send a business to business mail shot out, which people receive first thing Monday morning, it will typically get a lower response rate than the same mailing would, if it arrived on a Tuesday – Friday morning.  Letters that arrive on Monday morning, have to fight for the reader’s attention, against all the other Monday mail PLUS all the mail that arrived on Saturday.  Equally, Monday morning is usually a particularly busy time for most businesses, meaning the reader often has less time to read their mail too.

In short, by arriving first thing Monday morning, your mailing could be reaching people who have less time to read it and it will have to compete for their attention, against a lot more mail.   Does avoiding the Monday morning post make a massive difference? No, but it will usually give you a better return.  Now, as it costs you the same to send a mail shot, regardless of what day you post it, it makes sense to avoid Monday’s and improve your response rates.

Whether you sell business to business or direct to the consumer, you need to find out when your target audience is most likely to have the time to read your message.  This is why testing and measuring your marketing feedback is so important.

Email marketing response rates

Timing is also important for email marketing.  In my experience, you should get business to business marketing emails out during office hours; again avoiding Monday mornings.

For example, the best time to send my marketing newsletter, is after 9:30am Tuesday – Friday.  I have tested and measured this for almost 4 years and the results are constant.  Think about it and it makes perfect sense.  If Sue gets into her office Monday morning and finds my newsletter in with 30 pieces of spam or junk email, that arrived since she left work on Friday evening, it’s way too easy for her to delete the newsletter by mistake.

It also makes it harder for her to actually see my newsletter, in with all that clutter and junk.

Blog post viewing numbers

I have spoken to many, many business bloggers who have all found that their weekend posts are usually read by far fewer people than their weekday posts. Clearly, a lot of people disconnect from their business or job between Friday evening and Monday morning.

However, a lot of bloggers write their blog posts during the weekend, because it’s the only time they have available to write – Then publish their posts immediately.  In my experience, this is not usually the best way to maximise your reach.

I find that when I publish a post on a Saturday, the post will usually get just 25% as many views as it would have got, if I published the same kind of post during the week.  On a Sunday the numbers are usually a lot higher, but still 50% lower than a midweek post.  So, if you only post once a week or less and you write a business to business blog, avoid publishing your content during the weekend.  It’s fine to write posts whenever you like, but businesspeople read in greater numbers during the working week.

Of course, if you blog 7 days a week like many professional bloggers, this is far less of an issue.

Your experiences?

I would love to know if YOU have noticed any time-related trends, when you send or publish marketing material. If you have anything to add, please share it below.

Inspired marketing

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If someone has a piece of your written marketing in front of them right now, will they feel inspired to take action?  Will your marketing message compel them to call you, email you or visit you?

Written marketing

I am in the process of writing an article for my next marketing newsletter.  It’s all about how to make your written marketing more powerful.  Copy writing is one of the most overlooked areas of marketing within small and medium sized businesses.  They will often invest thousands in a great website, an advertisement, a mailshot or a brochure – only to blow it all by writing their own, uninspiring copy.

A professionally written marketing letter, advertisement or website can out perform one written by a keen amateur by thousands of percent.  I’m not talking marginal differences here.  For example, this blog generates more enquiries in one day, than many sites with more traffic will get in a whole month.

Fortunately, it’s really easy to measure how effective your existing written marketing is; simply by measuring your results.

Unfortunately, a lack of results is not usually enough to motivate a business owner to have their copy written professionally.

I spoke to a web designer recently, who designed a £17,000 website for a client.  Unbelievably, the client was happy to spend all that money on a new website, but refused to pay for a professional copy writer!  Three  months later, his client has had four email enquiries via the site and not a single phone call.  This, despite the fact they have very effective search engine optimisation (SEO) and get a lot of targeted visits each day.  When my friend asked the site’s owner why she didn’t have her new site copy written by a professional, she told him; “the cost would probably be too high.”

Clearly, she can afford the cost of losing tens of thousands of pounds worth of new business though!

When I speak with business owners, who are getting poor results from their marketing, they always blame outside factors.  They will blame the economy (even when times are great), the marketplace, the time of year etc. 

It never crosses their mind that the reason they are going nowhere, is because their marketing is ineffective!

By the way, these are the same people, whose mailshot letters you throw in the paper bin and whose advertisements and websites you ignore.  They honestly believe that YOU are the reason they are failing; not thinking for one moment that their pedestrian copy writing and amateur marketing might be to blame.

Inspirational marketing

We have to remember that our prospective clients are not idiots.  Today’s consumer is better informed than ever before.  They see ‘average’ marketing all day long; it just washes over them.

To motivate someone to become a client or customer, we need to capture their attention and then inspire them.

A letter from Google

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I received a sales letter last week from Google. That’s right, one of the world’s leading email providers contacted me; not via an email, but via a letter.

Email marketing and Google

google email marketingGoogle already has my email address, because I am a user of a number of their services – including Gmail. So, it would have been very easy for them to have sent me the same sales message in an email. However, Google know that they will get a higher response rate from a targeted letter than from a sales email.

If the owners of Gmail are writing letters with sales offers, rather than sending sales emails, there’s a BIG marketing lesson here!

People hate sales emails and spam

People have a VERY low tolerance for emails, which are just sales messages.  The letter from Google was exactly that – a sales message.  However, I did open the letter and read it.  Had Google sent me that same sales offer via email, it would have been deleted, unopened; as soon as I read the subject line (no matter how clever it was!)

The average person hates spam with a passion and many tend to consider all sales emails (no matter how well targeted) as spam. As a result, not only is a prospective customer or client unlikely to respond to a typical sales email, they are very likely to develop strong, negative feelings about the sender too.

Is email marketing dead

No, not at all! Email marketing, when handled correctly, is still extremely powerful and getting more powerful all the time.

If you re-read the above, you will see that I use the term ‘sales emails.’  Sales emails are extremely low leverage and increasingly ineffective.  These are emails that contain a sales message and are often sent to a ‘list’, which the sender has either bought, borrowed or built by harvesting email addresses from business cards / directories etc.

Unless the sender has a good relationship / rapport with the people on that list, the sales emails they send will be deleted before they are read.

Email marketing & sales emails

Email marketing could not be more different. For example, I write a very popular marketing newsletter, which contains a unique marketing article or some valuable marketing ideas / advice.  Most editions have zero advertising.  Occasionally, I will include a single, one paragraph piece to promote something I am involved in.  The response rates are fantastic, because my readers already know me and trust me.  Some of my readers even blog about how much they value my newsletter.

In fact, many of my readers tell me that they have ‘Jim Connolly’ marketing folders on their computers, where they file my newsletters, for future reading.  How many people keep spam email or sales emails on file? No one!

Mail shots, direct mail, marketing letters

The overuse of sales emails is creating a growing resistance to them within the marketplace.  Obviously, with so many businesses mass emailing sales offers to people, the amount of traditional marketing letters being sent has dropped enormously.  As a consequence, marketing professionals are seeing traditional marketing letters, (sometimes called direct mailings or mail shots,) achieve better and better results.

A well crafted marketing letter, with a hand written signature, sent to a small, targeted group, with a compelling offer and a ‘call to action,’ can be extremely effective right now.

Mail shots or email marketing?

This is a HUGE subject.  Here’s a very brief overview.

I suggest you try a professionally handled mail shot IF you provide a service, which is only offered to a relatively small geographical area.  Some examples might include; accountants, commercial lawyers, franchise operators, insurance brokers etc.  Let me be completely clear. I am not suggesting these types of service providers cease using email to market their services.  I am suggesting they STOP using sales emails, START using email marketing AND consider trying a professionally handled, direct mail campaign as an addition to their marketing mix.

Jim Connolly’s marketing

I offer a service, which is sold internationally.  As a direct result, 100% of my marketing is conducted online.  My marketing approach is all about giving away free marketing advice, information and tips, to as many small and medium sized business owners as possible.  Then, when they want someone to look after their marketing, they give me a call.

I don’t sell my services, people hire me instead.  For those of you who provide services or products across a big or unlimited geographical area, I suggest you do exactly the same.  Instead of sending sales emails; emails that just ‘push’ or attempt to sell your services – use email as a way to engage potential clients and provide massive value.  Also, make sure that every person you send your information to has proactively sign-up to receive it.  For example, don’t send newsletters or e-bulletins to people, just because you know them, are a member of the same network or you happen to have their business card.

Use email communication (and your website / blog / FaceBook / LinkedIn / Twitter) as a way to showcase your expertise and encourage potential clients to email you, call you, comment on your blog, follow your Twitter account etc, etc.

The results can be stunning!

Quick marketing tip – Copy what works!

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One of the fastest ways to massively improve your marketing results and sales figures, is to learn how other companies are already getting the kind of results that YOU want.  That’s what today’s quick marketing tip is all about!

Copy what works

The next time you read a piece of marketing, which inspires you to take some kind of positive action; to call a business, email a business, visit their store, click a link etc – keep a copy of it.  Ask your friends to do the same with any marketing material they read, which motivated them to take positive action too.

Collect these powerful marketing pieces and study them.  Look to see what it was that inspired you or your friends to take action.  This is a very fast way for you to identify the key elements required to make YOUR marketing messages more compelling!

Don’t forget to study everything.  Pay particular attention to the following:

  • Was the headline (sometimes called a strapline) eye catching?
  • What kind of words and phrases did they use in order to motivate you?
  • Did they offer any guarantees?
  • Was there a special offer included?
  • Was there a ‘time sensitive’ element?
  • Was the marketing message long or short and to the point?
  • How easy did they make it for you to get in touch?
  • Did the message come via a trusted source?
  • Was there limited availability?
  • Did it arrive at just the right time?
  • Were there any testimonials or quotes from satisfied customers?

By studying what already works, you can develop massively more effective marketing for your own business.

If you found this quick marketing tip useful, remember to share it using the ‘share this’ button below!

Time for marketing

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QUESTION: What does great marketing have in common with great comedy?

ANSWER: Timing!

Marketing & timing

I received an email earlier, announcing the launch, today, of a new website.  If you check the date of this post (20th January 2009) you will see that it’s the day that President Obama was inaugurated.

This international,  mass media event, has received blanket coverage across the news networks and even seen services like Twitter struggle to cope with the huge increase in activity.

In other words, it’s a terrible day to try and launch a new website!

If you are thinking of launching something for your business, make sure you check out what’s happening on that day.

Email marketing and mail shots

Of course, timing is important to many elements of marketing. For example, the day of the week your mail shot arrives, will have an impact on your response rate.  I advise B2B marketers not to have their mailings arrive on a Monday; because Monday’s are typically very busy for businesses AND your letter will also be with all the other mail that arrived over the weekend.

The day and time of day that your email marketing arrives in someone’s inbox, will also impact your results.  An email, which arrives at 7am on a Monday morning, will arrive in an inbox filled with a weekends worth of junk mail and spam.

That same email, arriving at 11am on a Tuesday morning, will arrive in an inbox, which has already had the spam / junk mail removed.  This makes it easier for your message to stand out and increases the chances of it being read and acted on!

Always check out what’s happening in your prospective client’s world before setting a time to take action.

Movement or progress?

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As we move into a brand new year, I would like to share one of the simplest, yet most valuable pieces of advice I know with you.

Don’t mistake movement for progress!

Progress is not the result of hard work. If hard work were the secret to success, our grandparents would have been millionaires!Progress only comes when we work hard doing the right things. However, if we keep rowing that boat in the wrong direction, no matter how hard we row; we will never get where we want to be.

Before you invest your time or money on any marketing activities in 2009, make sure you are doing the right kind of marketing for your business – before you worry about doing it correctly.  For example; you ‘might’ be doing a mail shot correctly – yet by using email marketing instead of paper-based mailings, you can see better, faster results for a fraction of the cost and time of a traditional mail shot.

You might be doing that mail shot correctly, but it may not be the right form of marketing for what you want to achieve – your outcome!

Making progress

I suggest you look at all the marketing activities you currently engage in and then, one by one, find out if there isn’t a better, higher-leverage alternative for you to use in 2009.  There’s a list of marketing ideas here, which are extremely effective, just to get you started.

Over to you

What have you found to be the most effective forms of marketing for your business over the past year? Share your experiences and leave a comment below.

Quick Marketing Tip – Strategic marketing

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One of the common factors behind all successful businesses, is that they use a strategic approach to their marketing rather than a tactical approach. So, what’s the difference?

Strategic marketing

marketing tactic strategyIn short, businesses that take a strategic approach to their marketing, think ahead and plan ahead.  They ‘compound’ many marketing activities together to leverage the best possible sales results.

Tactical marketing

Businesses that take a tactical approach, tend not to plan their marketing in advance. As a result, each individual marketing activity is done in isolation and therefore, lacks momentum. Tactical marketing decisions are usually made either on a whim or (most commonly), in reaction to a sales problem.

For example, a business owner will wait until sales are down – and then decide to ‘do something’ about it.  They then do one single thing in isolation, (often a mailing, advertisement or an email blast) and typically get a very poor response.  Often, I see a business with a single marketing letter or advertisement, which they use whenever ‘business is bad’ – rather than using a series of letters or advertisements, which build upon each other strategically, to create a compound leverage effect!

What is compound leverage & why do you need it?

Compound leverage is when you do a series of marketing activities, which compound to create a result that’s greater than the sum of the individual parts.

For example:
If you have a marketing email and you send that same marketing email, to the same list of people 6 times – you will see your results drop after each mailing.

However, if you decide to do a series of 6 different marketing emails; with each email building upon the previous one, you will see the power of the 6th email massively leveraged, because of the foundation created by the initial email and all the curiosity / desire created by the 2nd-5th emails.

By switching from a tactical approach to a strategic approach, you can massively improve the success of your marketing without having to invest a penny extra.  In fact, many people see far better results AND are able to cut their marketing budget at the same time!

The switch from a tactical approach to a strategic one, requires a shift from having a short-term focus (tactical) to having a medium or long term focus (strategic.) Every successful business I have worked with or studied, thinks and plans ahead with a long term focus.

If you want your business to not only survive but thrive during 2009, don’t wait until 1st January to do something – make a plan today! Put a strategy together, which consists of a series of marketing activities that compound to provide you with the kind of forward momentum you and your business will need in 2009!

Here’s a list of things to consider adding to your marketing strategy – from the most popular page on the blog!

How to quickly boost your marketing results!

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Here’s a quick tip, which can help you MASSIVELY increase the effectiveness of your marketing!

It’s all about focus

Whenever you write any form of marketing material, it’s extremely important that your message is focussed 100% on your core prospective client base.

marketing focusMany small businesses use a scatter-gun approach to their marketing messages and as a result, they write copy, which is vaguely relevant to everyone who reads it but directly relevant to no one!

By diluting your marketing message, you always reduce it’s effectiveness.

For example, let’s imagine that Bob provides a ‘Virtual Assistant’ service.  He is particularly keen to work with  web designers, software developers and SEO experts.  Bob will get a far, far better response from his marketing if he writes a tailored marketing letter/email for each individual group – rather than a vague, generic one, which is aimed at trying to be relevant to all three industry types.

Bottom line

Vague marketing messages will not motivate people to respond to you!  However, a marketing message that clearly shows how your service will solve the readers problem, is extremely attractive and will inspire far more people to respond to you!

There are 10 GREAT marketing tips for you here!

Common marketing mistakes 101

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There’s a lot of information on this blog about things you can do, which will help you dramatically increase your sales results and profits.  However, it’s ALSO really important to know some of the things you must avoid, if you want your business to succeed. That’s because some marketing mistakes can nullify all your hard work and actually set you and your business way, way back!

Common marketing mistakes 101

marketing mistakesThis post contains some of the most common and damaging mistakes I see people making with their marketing. I hope that through the comments section, you will share some of the common errors you see people making too! Here are a few, in no particular order, to get the process rolling:

1. Failing to differentiate their product or service

One of the hardest things to sell, is a product or service that looks to be ‘about the same’ as hundreds or thousands of alternatives.  It’s hard to stand out and grab peoples imagination, when you seem to offer ‘just the same’ as a stack of other providers.

For example, the Internet is filled with people offering coaching or consulting services that look identical to each other. They offer a service that sounds the same, to the same potential clients, with the same kind of promises and THEN market it in the same kind of way as each other! The net result is that EVERY PENNY they spend on marketing is being cancelled out, by the thousands of other people who are doing the same things.

The problem here, is that some of these services are outstanding and others are rubbish! However, because they all seem so similar and promise the same results, it’s impossible for a prospective client to tell one from the other.

If you want to make sales all day long, break away from the pack and BE YOURSELF!

Develop your own unique voice and use it to show the VSP (Valuable Selling Proposition) you bring to the marketplace. If you can answer the following question, and then communicate it effectively in your marketing, your sales will sky-rocket immediately;

“What genuinely compelling reasons are there, for someone to become a client of mine; rather than one of my competitors?”

For example, I answer this question by offering a marketing service to small businesses; which gives them unlimited access to me for a whole year, for a small, single, capped fee!  We have regular marketing meetings all the time, so my clients can plan ahead with total peace-of-mind; with me as their virtual Marketing Director and advisor.  Also, if they get a problem or they just want to kick some ideas around, they can call me whenever they want.

YOUR answer to the above question must be non-generic.  In other words, it’s not enough to promise great customer service or to promise to go the extra mile for your clients – everyone promises that – even those who don’t provide it!  Your answer has to be something that makes it super-attractive to become one of your clients.

2. Relying on pedestrian copy writing to sell their services

Most smaller businesses tend to write their own marketing copy – and the results are often shockingly poor.  For example, it’s not uncommon for a small business to pay a fortune for a great website, and then write the wording for that site themselves!  As a result, they find that people who visit the site don’t fill in contact forms, click links, email them or call them.

That’s because pedestrian copy writing simply INFORMS people – without inspiring or motivating them to take action!

If you want to dramatically increase the number of sales or leads you get from your; website, blog, advertising, mail shots or email marketing – get your marketing written by a professional!

3. Focusing on the size of their network, rather than it’s value

networking events groups marketing salesYou have seen them, the people who attend EVERY local networking event and eagerly thrust business cards into as many people’s hands as possible.  They then ask the stranger; “So, tell me how I can help you” …. just like their 1980’s networking manual told them to!

OK – that’s one way to build a network.

Here’s another!

My former client, Susan, is a marketing consultant to small businesses.  She decided to do as I suggested and stopped attending every networking event in town.

I got Susan to shift her focus from the typical ‘numbers game’ approach to networking – To focusing on quality and influence instead.

I got Susan a list of the 10 main accountancy practices (or CPA’s) in her region; who between them, look after around 35,000 local businesses.  Susan then decided that these would be her ‘network’; as they had the potential to provide her with more high quality clients than she could ever need.

I suggested she attended some local lunchtime events sponsored by these people and to use the opportunity to set up meetings with the senior partners of each firm.  After attending just three events, Susan had meetings booked with each of the people who would become her new network.  She did her homework and focused on what she could do for them and their clients.

Six of the accountancy practices were just not interested.  But she DID manage to form a great relationship with the other four practices and she now has a client-base full of top quality clients.

The bottom line: A network of 30 well-connected, influential people is vastly more commercially valuable and easier to manage, than a network with 300 contacts who lack influence or reach!  As human beings we are obviously all of equal value, but in the marketplace, some people are massively more influential than others.

4. They don’t show everyone how brilliant they are!

The information most small businesses and entrepreneurs put on their websites, blogs and in their newsletters, is usually a watered-down version of what they are actually capable of.  They fear that if they give too much away for free, people won’t pay them for ‘the good stuff’.  This is a SERIOUS mistake!

Why?

Because if you don’t let people see how great you are until they become a client, how are they supposed to find out?  If you only have a diluted version of your work available for free, that’s what people will associate you with.  You have to let everyone see the value you are capable of providing. I know you are great, you know you are great – now let ‘them’ see how great you are!

I am not talking about giving it ALL away.  I’m simply suggesting that you make sure that there is real, genuine value in what you decide to put ‘out there.’

OK – What are the most common marketing mistakes YOU come across?

Here’s your chance to share the most common marketing mistakes you see small businesses making. If you can offer a solution too – please do!  I want to make this post as valuable as possible.

The marketing power of questions

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If you want to improve your marketing, boost sales and increase the profitability of your business; you need to understand and use the power of questions!

In marketing – questions are like gold dust because…

The questions you ask determine the answers you get!
The answers you get determine the actions you take!
The actions you take generate either success or failure.

Here’s an example of what I mean:

Bob is struggling to win new clients for his business.  The mailshots he has always relied on to generate his sales leads, have slowly become less and less effective.  With very few leads, Bob is now making very few sales. So, Bob asks himself this question;

“What can I do, to make my mailshots more effective, so they generate more leads?”

The kind of answers Bob can expect might include:
“I could make a more attractive offer in the letter.”
“I could get my letters written my a professional marketing copy writer.”
“I could use a better mailing list.”

These are not bad answers – but they are answers to the WRONG question!

Bob’s problem is not the success of his mailshots! His problem is the number of sales he is making!

Bob should have asked himself a question like;

“How can I achieve a massive increase in sales and profits?”

This kind of question would lead to far more valuable answers, like;
“I could stop mailing 500 companies a month using the post and mail 100,000 companies a month instead using email.  The savings will be massive – making the cost of each sale dramatically lower and my profits far higher!”

“I could advertise my widgets in ‘The Widget Gazette’ and get my sales message in front of 200,000 widget buyers next week!”

“I could start attracting leads using pay-per-click advertising on Google / Yahoo etc!”

“I could get my widget website fully Search Engine Optimised and use an SEO company that will work on a commission basis!”

“I could do an endorsed mailing with another company; where they recommend my widgets to their clients – the results can be stunning and the cost-per-sale is very low, increasing my profits!”

The marketing power of questions

There are an almost limitless number of GREAT answers to the second, more effective question!  Each answer has the potential to solve Bob’s sales dilemma and with so many great options, it’s far more likely that he will turn his sales figures around!

If you want to make more sales or increase your profits – make sure you are asking yourself the right questions.

Jim’s 1 Year Marketing Program

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As some of my more eagle-eyed readers will have noticed, I have just added a new page to this website; all about my popular 1 Year Marketing Program.

If you are serious about dramatically improving your sales and profits, this program is exactly what you need!  To find out more, click here!

How to test and measure your marketing

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As any marketing professional worth their salt will confirm, successful marketing is based around a process, where you ‘test, measure, test measure’ everything you do, until it’s as effective as you can get it.

Here’s how testing & measuring works!

You test (or try) a new idea and then you measure the results you get. If your business uses mail shots, test a new headline and measure what feedback you get.

If, for example, your new headline generates a 10% increase in enquiries or sales – keep the new headline and dump the previous one.  Then, test a different offer or guarantee in the mailing.  If the new offer or guarantee increases your response rate by 20%, keep it.  If it reduces the number of positive responses you get, dump it and test another offer or guarantee.

Over a relatively small number of mailings, you can dramatically improve your results.

This constant tweaking, based on testing and measuring, is how you improve your marketing results. However, you never start off with perfect marketing.

Your aim is to leverage your marketing, so you get the best possible return you can. This means it is always a work-in-progress – never perfect!

Paralysis by analysis

I spoke with the owner of a small business last week, who had some really exciting ideas for marketing her services.  The problem is, she has had these great ideas for over a year and still done nothing with them!  When I asked her what was causing the delay, she replied; “I’m a perfectionist.  Everything has to be just right before I begin.”

Ironically, the perfect way to begin your marketing is to decide what you what to do and then JUST START! Once you know you have a good idea or you see a good marketing opportunity, get to work immediately!  One of the reasons many small businesses fail to achieve the sales success they want, is that they suffer from ‘paralysis by analysis.’ 

By  examining everything in too much detail and then waiting for every condition to be just perfect, they either do nothing at all or take so long that the opportunity has gone!

Only change one thing at a time

When you use the test / measure approach in your marketing, it’s really important that you only ever test one thing at a time.  If you change more than one element, it’s impossible to see what caused the change in your feedback.

So, if you currently run an advertisement in a magazine or website, only change one component of that advertisement then measure the difference in the response you get.  If you change the size of an advertisement and also the wording or design, you will not know what created the increase or decrease in your results.

Measure everything!

It’s extremely important to measure your feedback accurately and fully.  This means you need to measure the negative response as well as the positive.  An email marketing exercise that generates 10 replies, from people who do not become clients, is NOT a zero response rate!  It is proof that 10 people read your email and were motivated enough to call or email you.

If you sent that email to 5000 people, it’s also proof that 4990 people DIDN’T feel motivated enough to call or email you – and that’s just as valuable!

What they say in their response to your marketing is also really important. For example, if they say that they expected your fee or price to be lower than you quoted – they are telling you clearly that you need to pump more value into your marketing message! Measure everything and then, when you test the next time, use that feedback to improve your results.

Start now – Look at your existing marketing for an opportunity to test and measure.

Is the mailshot dead?

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I have an interesting marketing question for you;
“if someone invented mailshots or ‘marketing letters’ today, would you or your business actually use them?”

Just imagine the sales pitch for a mailshot

“I’m Bob from the Post Office and I want to tell you all about this new invention – mailshots! You know how you can use email to get your marketing messages onto the desk of thousands of people, in minutes, for free? Well, mailshots are unreliable, take days to deliver, are expensive and massively labour intensive!”.

Mailshots are extremely expensive

My newsletter is written on my computer and then I press the send button – that’s it! The only real costs attached are the time it takes to write it, plus the cost of the emailing software; which was £200. To send that same newsletter out to my newsletter subscribers via a mailshot (at maximum bulk mailing discount) would cost me at least £4,000,000 or $8,000,000 a year!

Email marketing

I strongly suggest YOU consider using email to deliver YOUR marketing messages, rather than letters or ‘printed media’. In fact, I list email marketing as one of my essential “Top 10 Marketing Tips!”

You see, even if we forget the environmental impact of using all that paper and then sending it via road, rail and air – the time and money you will save is enormous.

Moreover, because email marketing is so effective, it has the power, when used correctly, to transform your sales results super-fast!

Email marketing & mailshots ‘head to head’

I know two small recruitment companies; one uses email marketing exclusively and the other uses mailshots. The company using mailshots can only send one mailing, to 1000 people each month – because of the cost attached to preparing and sending each mailshot is so great.

The company using email marketing sends a marketing mailing to their list of 5,000 people.  So, they reach five times the number of potential clients!  Also, they mail their list twice a month, because there’s no additional cost!  By mailing that list every fourteen days, the list stays up-to-date too; further increasing its value!  This means they reach five times as many people, twice as often AND it costs close to nothing!

Build your own email marketing database

The recruitment company using email marketing ONLY contact people who actually WANT to be contacted with information on their services.  How can they be so sure?  Because EVERYONE that they email has subscribed to them via a ‘sign-up box’ on their website – this is important.  It means that 100% of the people they email to have a confirmed interest in their business.

It also means their email marketing list didn’t cost them anything!  I recommend you always build your own email marketing list, you can read more about email marketing in my Top 10 Marketing Tips article.

If you own or run a small or medium sized business and you want to reach more people, faster and for a fraction of the cost – give email marketing a go!

Clear marketing sells

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In marketing, clarity is extremely important!  Your marketing messages need to clearly state what you do, what the benefits of your services are and why a potential client should do business with you or buy from you!

Clear marketing

Clear marketing messages command a potential client’s attention with laser-like precision!

Sadly, most small businesses use a foggy, conversational approach to their marketing and as a result, they lose stacks of business unnecessarily!

Most small business websites lack clarity

When you read the wording (or the copy) on the homepage of a typical small business website, it rarely gives you the core information you need!  Instead, you usually find a welcome message and some general ‘blurb’ about the company.  There’s nothing there to motivate the visitor / reader to click anything or do anything. As a result, most people quickly leave these sites and stacks of potential sales and enquiries are lost. This vague, generalised approach to marketing is a complete waste of time and money!

For example

I recently saw a website for a company that had the following headline across its homepage…

“Providing integrated business solutions to SME’s.”

Apart from mentioning that they work with SME’s (Small to medium-sized Enterprises), I have no idea whether they are; business advisers, software developers, accountants, recruitment specialists, hr consultants or anything else!

To make your marketing message stronger- try this!

Take a look at your existing marketing.  Read your website, your sales letters, marketing emails and brochures or flyers etc.  Make sure that each of your marketing messages explains clearly:
1. What you do.
2. How it will directly benefit the reader.
3. Why they absolutely need it (right now if possible).
4. Why they should buy ‘it’ from you (and not someone else).

This simple exercise can produce immediate, measurable results!