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Marketing 101: Your prospects really need you

By Jim Connolly | October 1, 2024

marketing obligation, increase sales, professional obligation

Photo by Brooke Cagle.

Today marks the start of the final quarter of 2024 and I want to help you finish the year strong. So, here’s a proven way to significantly increase your sales.

Let’s go.

You’ve connected with a prospective client or customer.

You’ve taken time to fully understand their needs.

You are now absolutely certain that your service or product is exactly what they require. Experience of your industry assures you that they won’t find a better match than you, anywhere.

It’s at this exact point where you have a professional obligation to the prospect. An obligation to make sure they don’t make the mistake of hiring or buying from another provider.

Your professional obligation

The reason you have an obligation, is that as a professional, you always act in the interests of the market you serve. You have no way to know just how badly people will be served by one of your competitors.

The only thing you can know for certain, is that you take great care to provide your clients with a superb, professional service. In short, your prospects really need you!

Okay. Please hold that thought for a moment.

Now consider your next conversation with a prospective client.

Before you begin, simply remind yourself of the facts above; that you can provide exactly what the prospect needs, that you’ll serve them better than any of your competitors and that the prospect needs you.

Here’s what very often happens

Having shared this idea with countless business owners over the years, here’s what I have found again and again.

By approaching the conversation with your prospect, mindful of your genuine commitment to their best interests, it significantly improves how they feel about you and how they feel about what you say.

Interestingly, you don’t need to deliberately change the words you use.

Why?

Because what you’re doing is 100% sincere. It’s the real you.

It’s natural, not scripted.

It’s genuine, not a trick.

When I started to use this approach for my own business, I found that it soon increased my client base. And for decades, I’ve seen it help my own clients to greatly increase their sales.

What changes by is how you communicate; your eagerness to listen fully to what they say, the cadence of your conversation, your facial expressions and your body language, etc. You’re now communicating with them as an ally who is looking out for them and their best interests. Because that’s exactly who you are, and it’s exactly what you’re doing.

It all starts with reminding yourself how much you care for your clients, how truly committed you are to delighting them and how much you want to help them avoid making a mistake.

You’re not drinking enough cold coffee for your business to grow

By Jim Connolly | September 16, 2024

marketing, business development, cold coffee

Early in my career, I noticed I could always tell when I was making real progress. How? I’d find myself drinking a lot of cold coffee!

Don’t laugh. You probably do something similar. Maybe with tea. Either way it looks like this.

  • You make a coffee and bring it to your desk.
  • Then, because you’re so engaged with what you’re doing, you lose track of time.
  • You grab your coffee and start to drink it, immediately noticing it’s no longer hot.
  • So, you guzzle it down quickly and make another.
  • If this happens again, you’re officially on a cold coffee productivity streak.

Your progress during these cold coffee streaks is off the charts.

Hot coffee work

Conversely, you can’t build a successful business when you’re doing hot coffee work. Hot coffee work doesn’t capture your imagination. It’s work that looks productive but isn’t. It’s work that drags on. It’s work that keeps you busy but ceases to inspire you. And importantly, it’s work that doesn’t stretch you. Remember, you can’t grow without stretching.

That’s why cold coffee work is essential!

How to know when you’re on the right track

You’ll notice that other people get excited when you tell them your plans. They’ll lean forward to listen to you. In many cases, they will want to get involved.

And you’ll find yourself with the same motivation, energy, optimism and passion that you had back when you started your business.

Be stingy with your time but not your ideas

By Jim Connolly | September 12, 2024

share ideas, stingy time

Laura emailed me with a great question. She is a member of my newsletter community and wanted to know I find time to give so many ideas away in my newsletter, blog and on my Twitter or X account. My reply contains a really useful idea, so I decided to share it with you.

It starts with understanding that sharing useful ideas is a very different type of sharing.

  • If you own 3 bars of gold and you give 1 of them away, you are left with 2 bars of gold. Give all 3 bars away and you’re left with nothing.
  • However, if you give someone a useful idea, you still have just as many ideas as you had before. Plus, you have just enriched the other person. That person could tell others how your idea helped them. So you may also have made a new business contact or a number of new business contacts.

However, there’s something else about sharing useful ideas that’s extremely important.

Scaling your sharing

You need to choose a way to be generous with your ideas, which scales.

  • If you give an hour of your time, to share useful ideas to each of 10 individual people, you have just spent 10 hours of your time. It doesn’t scale. It’s unsustainable.
  • But if you give an hour of your time to your community every day, in a way that reaches 10 people or 10,000 people you have only invested 1 hour. Newsletters, YouTube, blogging, podcasting and social media publishing are just some of the ways you can achieve this.

Be stingy with your time

Here’s how I explain the balance required: Be stingy with your time, but not your ideas.

You have a limited number of hours available each day and you need to use them wisely. Thankfully, by scaling the way you share useful ideas with your prospective clients or customers, you can choose to give generously. You can contribute to the success of dozens, then hundreds, thousands or hundreds of thousands of your prospects. And the initial financial investment required from you, in many cases, starts at zero.

Just think about that for a moment. And if it sounds interesting, why not give it a try?

How to land breakthrough opportunities for your business

By Jim Connolly | September 8, 2024

business breakthrough, business development

I recently shared some ideas about how to prepare when a major breakthrough comes your way. If you missed it, you can read it here: Seize the moment: Be prepared.

Today, I’m going to give you some proven ideas, to help you attract that major breakthrough you need.

It starts with 4 examples, based on breakthrough opportunities that small business owners often ask me about.

  • Maybe you’d love an invitation to appear on the biggest TV show, program or podcast in your industry.
  • It could be you want the endorsement of the person best-known and most respected by your prospective clients or customers.
  • Perhaps you’d love to receive a new marketing strategy that increases your client base or customer base, by a thousand percent.
  • And it might be that an introduction to an investor, who has the courage and finances to back you, is exactly what you want right now.

In fact, it could be any type of breakthrough that would lead to a life-changing improvement.

If you want to achieve that level of success, there are 2 business assets you need to develop.

  1. Door building.
  2. Success readiness.

Let me explain why those assets need your urgent attention, if you want something amazingly transformative to happen.

1. Door building

Breakthroughs don’t magically happen.

In order to achieve a massive breakthrough, you need to build yourself a door. A door, which your breakthrough opportunity can knock on.

Let’s take a look at what this means, based on those examples above.

  • Are you ready to do what’s required to attract the attention, and earn the interest, of the producers of those TV shows, programs or podcasts?
  • Are you ready to do what’s required to get yourself in front of the best known, most respected person in your industry. And when you have, are you ready to do what’s required, to earn their trust?
  • Are you ready to do what’s required, to have a marketing strategy that’s powerful enough to drive a thousand percent increase in clients or customers?
  • Are you ready to do what’s required to create a product or service that’s so valuable, wealthy investors will want to invest? And then, are you ready to do the work required to capture their attention?

So, that’s the door building preparation you need.

Now it’s time for success readiness.

2. Success readiness

This second step relates to the readiness, which turns the breakthrough opportunity into massive breakthrough results.

  • So, you get the invitation to appear on that prime time TV show, program or podcast. But are you ready to get the media training required in advance, so you give a great account of yourself?
  • You got the endorsement of the best-known and most respected person in your industry. But are you ready to put plans in place, in advance, so you can maximize the potential of this superpower endorsement?
  • You just witnessed a one thousand percent increase in clients. But are you ready to build a scalable process, in advance, to handle or onboard that thousand percent client increase?
  • You now have access to all the capital your business needs, thanks to that investor. But are you ready to study, in advance, how to grow a business with that spectacular level of funding?

What’s the lesson here?

  • Breakthrough opportunities come to those who carefully plan for their opportunity in advance.
  • Breakthrough success comes to those who are fully prepared, when their opportunity arrives.

It’s important to know that the breakthrough you’re wishing for, need not be a wish. It’s something you can make happen, with basic planning and preparation. I’ve done this countless times for my clients and for my own business.

You can do it, too.

Better still, after you make it happen just once, you’ll be able to repeat the process, and repeat the results.

Massively increase your sales with tiny improvements

By Jim Connolly | August 24, 2024

increase sales, small improvements

I have a beautifully simple, yet powerful marketing tip to share with you today. It’s all about how you can spectacularly increase your sales, by making some tiny improvements.

Let’s go!

Though it was years ago, I vividly recall speaking with the owner of an office supplies company. I’m going to call him John. He was introduced to me after a talk I gave and said he had something he’d like to share with me.

He explained that for years, he’d been frantically trying to work out why his biggest competitor was doing so well. That’s because on the surface, they seemed very similar to John’s business. And yet they’d grown 5 times bigger than John’s business, serving the same marketplace.

Then he discovered their secret!

John hired a former employee of his successful competitor. He quickly discovered the root of their success. It wasn’t any one thing or tactic that made that competing business so successful. Instead, it was the cumulation of lots of little things. These little things compounded, just like compound interest. It resulted in an outstanding difference, which their customers adored and their prospects were attracted to.

It was also undetectable to the competition, including John.

John had been looking for a mountain and totally missed the many molehills, which made all the difference. With a large number of relatively small improvements, John was able to significantly increase his revenues and profits.

In short, if you create enough molehills, you end up with a mountain. By looking for small improvements to the way you look after your existing customers, and the way you attract new customers, you can achieve spectacular sales results.

It’s a ‘6 word secret’ to business success

By Jim Connolly | August 22, 2024

Marketing, business advice, get moving

It’s simply this: In business the winners get moving.

Here’s why those 6 words are critically important to the success of your business.

  • Every business owner has ideas and occasionally great ideas.
  • Every business owner is presented with opportunities to succeed.
  • Every business owner can choose to be a leader.
  • Every business owner can instigate, rather than wait for someone else to move.
  • Every business owner has potential to be better today than they were yesterday.
  • And every business owner has the same 24-hours available to them every day.

It’s what we DO that counts.

  • Not our intentions.
  • Not our network of business contacts.
  • Not our cutting edge technology.
  • Not our plans.
  • Not our targets.
  • Not our qualifications.
  • Not our competitive edge.
  • Not our ingenuity.
  • Not our skills.

Intelligent action always precedes success. That’s why in business, the winners get moving.

Protect your business from time thieves

By Jim Connolly | August 6, 2024

marketing tip, packaging, time wasters

Photo: Shutterstock.

Your time is easily the most valuable asset you have. So today I’m going to show you an effective way to eliminate time wasters and replace them with high-quality, eager prospective clients.

Let’s go.

Salt and sugar

To begin, I’d like you to think for a moment about how similar salt and sugar look. They’re almost indistinguishable to the human eye. Even close up.

So why don’t people regularly add salt to their beverages by mistake? Sure, at home people know where they keep the salt and the sugar. But when they’re out? Why don’t we constantly see people in coffee shops and restaurants, having salt and sugar related accidents?

Looking for clues

A salt shaker looks very different from a sugar bowl. That’s why we never pick up a sugar bowl and assume it contains salt. Or vice-versa.

  • The container (packaging) gives us powerful clues about what’s inside.
  • These clues send us a direct message regarding what to expect.
  • They also guide the action we decide to take.

People use clues like this all the time. And that includes our prospective clients. When they need a new provider, they’re looking for guidance that confirms we offer exactly what they need.

So, what kind of decision-making clues are in your marketing?

For example. Do your clues set the right expectations regarding your fees, or do they attract fee-sensitive enquiries? Do your clues motivate people to want to purchase now, or do they attract early stage researchers, who’re not ready to buy? You get the idea.

If you’re sick of wasting your time with the wrong kind of client enquiries, check your clues. Look at your marketing through the eyes of a stranger; someone who doesn’t already know the type of clients or customers you want to attract. Then, make sure your messaging clearly positions you in the correct way.

I hope you find this idea useful but more importantly, I hope you give it a try.

Stop: Don’t hide the bad stuff

By Jim Connolly | August 5, 2024

marketing tips, small print, fine print

You’re reading about a product or service.

It sounds amazing.

Then you spot it!

You spot the dreaded *asterisk. And your heart sinks.

You know you’re about to be disappointed. You’re about to discover the exclusions, restrictions, omissions and conditions, which means that offer isn’t as good as they said it was.

They could have told you the truth without hiding it behind the asterisk. However, they deliberately chose not to. They intentionally concealed it from you, hoping you wouldn’t dig deeper. And in a split second, they’ve totally changed how you feel about them.

You wonder what else they’re hiding from you.

Your guard is up.

Your trust is diminished. Perhaps totally diminished.

The asterisk risk

If a business owner feels they need to hide something behind an asterisk, there are always better alternatives.

The most effective alternative, is to make the product or service as good as you said. This eliminates the need for an asterisk. Plus, it simultaneously pumps more value into your offering, making it more attractive and giving you a huge competitive advantage.

Another powerful alternative is to openly state, in honest and clear language, exactly what you’re offering. And include whatever would have been behind the asterisk, out in the open. Here’s an example of what that could look like.

Imagine it’s an introductory deal, offering your service at a reduced price for the first 3 months. Rather than quote the introductory price (and hide the fact it increases after 3 months, behind an asterisk), tell them up front. Let people know that you’re so confident they’ll love your service, you’re offering it at a super-low discount, so they can discover for themselves, why it’s outstanding value at the regular price.

There’s another reason for adopting a transparent approach to your marketing.

And it’s a biggie, too.

Social networks give your prospects a powerful voice. That voice can either be used to tell everyone how great you are, or how disappointed they are. Thankfully, you get to choose the kind of experience that’s being shared.

Not only does transparency start to work immediately, it’s also a proven way to build an outstanding reputation in the long-term.

How to be number one. In a category of one!

By Jim Connolly | August 4, 2024

marketing, outstanding, average

It’s tough being a service provider. There are so many of us in every industry. Not only that, a prospective client can find lower priced alternatives to us, on Google, in seconds.

With so many competitors, what can we do?

Well.

  • We could try and out-spend them on advertising. Of course, this eats into our profit margins.
  • We could try being the lowest priced. Of course, this almost eliminates our profits.
  • We could try joining a networking group. Of course, we’d be relying on fellow group members to provide us with leads; the very same people who need to attend the group because they can’t even get enough leads for their own business!

There are better alternatives though. And one that works extremely well, is to become number one in a category of one.

It’s the strategy I follow for my own business and one that could be just as effective for you and your business.

It works like this

Let’s imagine you’re a financial advisor. (You could equally be a mentor, lawyer, designer, trainer, accountant, marketing consultant or whatever). Anyhow, unlike your fellow financial advisors, you choose to work exclusively with creative professionals. This immediately places you as number one in a category of one.

  • The fact you understand their profession at a super-deep level, sets you apart from the rest.
  • The fact you understand their terminology and speak their language, sets you apart from the rest.
  • The fact you understand the threats and opportunities specific to their industry, sets you apart from the rest.
  • The fact you understand their unique requirements, sets you apart from the rest.
  • The fact you understand the creative mindset, sets you apart from the rest.

And because you’re clearly more relevant to the creative industry, you will stand out as the obvious choice, to be their next financial advisor!

It’s hard to think of a service provider in any industry, who couldn’t transition themselves into being number one in a category of one.

Including you.

Yes, including you!

It’s time

By Jim Connolly | July 28, 2024

right time, perfect time, now

The right time, and the perfect time, are not the same time.

But many small business owners are totally unaware of it.

And it screws up everything.

The right time

The right time to take action on improving your business is the moment you know there’s a problem. It’s an easy to identify moment. And it makes zero sense to allow a problem to persist; it only gets bigger, and costs you more in time and money to fix.

This means the right time is always, always, blindingly obvious.

However, even really smart business owners totally miss it.

Why?

Because they’re not actually looking for the right time. No. They’re looking for, and waiting for, the perfect time.

The perfect time is an expensive illusion

It’s an illusion, because it exists in an impossible to identify moment.

Think about it.

  • If things are going great for your business, they might get even better. Now is not the perfect time.
  • If things are ‘okay’ or even if things suck, then maybe they’ll pick-up. Now is not the perfect time.

So, when is the perfect time to improve your business?

You missed it. Because we can only ever know the perfect time, after it has passed. We identify it on reflection. It’s rear view mirror stuff.

That’s why the most successful businesspeople focus on the right time. It’s clear. It’s existential. We experience it. It’s in front of us.

In short, if you have an ongoing business problem, the right time to do something about it has passed. The next best time to do something about it is right now.

Your competitors are clowns

By Jim Connolly | July 23, 2024

Marketing, competitor research

It has never been easier for you to research your competitors than it is today. In minutes, you can tell if someone is serious competition to your business or simply a dabbler.

For example.

  • You can visit their website and tell instantly if it looks professional and up-to-date or not.
  • Their site will also show you the range of services they offer and the guarantees they provide.
  • In some cases, you can see what they charge and whether they offer payment terms, etc.
  • You can also check their social media footprint and see if they are using it professionally and how large their social networks are.

Over the years I’ve worked with thousands of business owners. One of the things I see over and over again, is a tendency to underestimate the service offered by their competitors. This is a potentially fatal mistake.

Here are 2 of the main reasons why this happens.

1. Hard work and dedication

They work so hard on their own businesses and care so passionately about their own clients, that they can’t imagine their competitors being equally committed. In reality, the vast majority of business owners work their tail off and try extremely hard to keep their clients happy.

We need to avoid underestimating our competitors at all costs. It’s a mindset that can cause us to ease off the gas. To coast. And in doing so, we make it way too easy for our hard-working, professional competitors to eat our lunch!

2. Biased reporting

There are a lot of people out there, who will tell us what they think we want to hear. Others will tell us what they want us to believe. In either case, their reporting is not telling it like it is.

Here are a few examples.

  • If you attract a new client, who was fired by one of your competitors for being impossible to work with, that new client will seldom tell you. Instead, they’ll often say they left because the service was lousy or another fake reason.
  • Similarly, when you hire people who previously worked for one of your competitors, they’ll often trash-talk about them.
  • Many business owners use the same suppliers as some of their competitors. If you ask a supplier how your competition are doing, you’ll often get negative reports. Don’t take too much notice. Remember, those who are unprofessional enough to share (or fabricate) news about their customers with you, are unprofessional enough to give fake feedback.

It’s worth taking feedback like the above with a large pinch of salt.

In short

If you’re going to assume anything about your competitors, assume they are hard-working professionals who are targeting your clients. That will stop any chance of complacency from creeping in.

When you’ve run out of options

By Jim Connolly | July 22, 2024

keep looking, searching, seeking, finding

… you haven’t!

There’s always an answer. A way forward. A way to turn things around.

  • Often, the answer you need is already within you, but you need to dig deeper to find it. So, go for a long walk, think on paper or ask yourself a better version of the question.
  • Sometimes, another person has the answer you need. So talk to people. Especially those who you know are resourceful. Your answer could be literally one conversation away. So, get talking.
  • Other times, the answer you need is in a book, a newsletter or article. So, get reading.

Once you’ve accepted that there is an answer, you’re now free to focus 100% on finding it.

Think.

Talk.

Read.

You’ll soon find exactly what you need. Just keep looking. Don’t quit.

Join a cluster. Own a corner

By Jim Connolly | July 18, 2024

marketing, corner of market, cluster

Have you ever noticed how the major fast food restaurants seem to cluster in certain parts of your town or city? It happens for the same reason that theatres cluster on Broadway, New York, and the same reason that trading and financial services cluster in London’s Square Mile.

It’s not because they’re lonely.

It’s because they’re following a proven business strategy. A strategy that can work for your business, too.

Clusters create crowds

Once a location becomes well-known for a certain product or service, prospective customers looking for that ‘thing’ will head there.

This means a business moving into that location will open their doors on day one, knowing there will be crowds. Crowds they can potentially attract a subset of and convert into customers.

If that business is savvy, they will provide a uniquely valuable version of what the others offer. Something a section of the crowds desire, but can only get from them. This provides them with their very own corner of the market. It’s a strategy that works extremely well.

Before you assume this strategy is of little or no relevance to your business, think again.

Adapt. Then deploy

Look at the components behind that extremely successful strategy. When you do, you’ll discover something interesting and more importantly, potentially very useful to you and your business.

You’ll discover that you can adapt and deploy part of what makes that strategy work, into the online marketing of your own business.

How?

Be where your competitors are online. For example, be part of social media conversations around your industry. Join forums that are dedicated to your industry. Join Facebook Groups or LinkedIn Groups. You get the idea.

Offer something different from your competitors, which is uniquely valuable. So, when prospects find you, they can see you’re unlike the others.

Every single one of the prospects, who wants the unique value that only your service provides, can only get it from you. Do this correctly and you will have created your very own corner of the market.

Not sure where how to stand out in a meaningful way that works? Don’t worry. This will help you. And so will this.

How to have great business ideas

By Jim Connolly | July 15, 2024

How business ideas, How to have great business ideas, have business ideas

Photo | Steve Johnson Pexels.com

Today, I’m going to show you how to have great business ideas and how to put them to work for your business. This includes a step-by-step guide that you can easily follow.

Think about it: Behind every successful business are a series of ideas. Great business ideas, which open up new opportunities or set the business on a more fruitful path.

The challenge with great ideas is that they often look like average ideas, until after they become hugely successful. As a result, most great ideas never see the light of they.

In fact, I bet you have a few tucked away right now, without even knowing it.

Here’s an example of what I mean.

How a great business idea was mocked

In 1985, The New York Times announced the death of laptop computers, in an articled entitled; “Whatever happened to the laptop computer?” They wondered why laptops never became popular (seriously). Here’s how one of the greatest business ideas in history, was openly mocked:

“[…] I.B.M. never legitimized the market with its much rumored ”Clamshell,” probably because the company realized that laptops are a small niche market, not a mass market.”

Erik Sandberg-Diment. New York Times 1985.

And when the electric light bulb was invented, most people said it would never become a mass market product. It was thought that there was no affordable way to get electricity to enough homes.

How to have great business ideas that win!

Business owners sometimes ask me what I think of an idea they have. The challenge here, is that it doesn’t matter what I think or what their friends think. Great business ideas are not anointed. If you want to know how good your idea is, you need to get it out there.

If you do, you will find it’s almost impossible to fail.

Really?

Yes, really!

It’s a win win thing.

  • If it is a great business idea and it flies, you’ll have a success on your hands.
  • If it flops, you’ll learn something. Something that you can invest in the next idea and greatly increase your chances of success.

Ironically, the only way to guarantee a business idea will fail, is to try and protect it from failure by locking it away.

It’s a lose lose thing.

  • The idea you fail to ship can’t succeed.
  • The idea you fail to ship can’t teach you anything new.

This not only insulates you from success, it also insulates you from learning and growing. This used to be a major problem for me when I started out in business. I was in my late 20’s and lacking in confidence. I’d sometimes have a great business idea, but I wouldn’t put the idea into action.

I knew I needed to do it. I also knew it couldn’t work if I didn’t ship the idea. But for me, putting an idea into action, even one I thought was great, felt way too risky.

Thankfully, I discovered a way forward, which I’m now going to share with you, step-by-step.

Here’s the business idea strategy, which worked for me

I’ve shared this strategy with countless people over the years and the results have been amazing. It’s actually really simple.

My breakthrough came when I figured out that the part of my mind responsible for putting ideas into action, was weak. It needed strengthening. I thought one way to do this, would be to treat it like a weak muscle. To make a weak muscle strong, you start off by working with very light weights. As the muscle grows, you slowly increase the weight you’re working with. Eventually, the muscle becomes strong.

Here’s how it worked

I started by acting on what I considered to be small ideas. Ideas that were unlikely to set the world on fire if they worked, but where there was relatively little downside if they failed.

  • I’d get a business idea.
  • Every time I put one of these ideas into play, I’d write it down in a journal, along with the results.
  • With each new business idea in my journal, my idea muscles grew a little.
  • I also noticed that even with these small ideas, my business was starting to see some very encouraging results. This further built my idea muscles!
  • Pretty soon I found it easy to get great business ideas, big, meaningful ones, and ship them.
  • Every day since I’ve eagerly looked for ways to get great business ideas to help me make opportunities or solve problems.
  • And if they’re interesting, I always put them into play.

As the frequency and size of the ideas you act on increases, so does your ability to get great ideas. This is reflected in the development of your business.

And something else happens. Business in general becomes a lot more interesting. That’s because working on new business ideas, even small ones, is extremely invigorating. It causes you to think differently, meet new people and explore new opportunities.

Just remember to start with small ideas. Slowly build it up. And be sure to chronicle your results, so you can see the progress you’re making and also learn from the feedback.

In short: How do you get great business ideas? You put the small business ideas you already have into play. Each time you do, your ability to have great ideas and ship them increases.

Opportunity is banging loudly on your door. Let it in!

By Jim Connolly | July 13, 2024

woman in black long sleeve shirt sitting on chair

Photo | Andrea Piacquadio.

The pace of change is accelerating faster than ever. This is creating a multitude of exciting opportunities for business owners. Including you.

Here are just a few of the opportunities you might want to explore.

New needs and wants are emerging. This means you now have masses of new prospective clients (or customers) you can serve. It also means you have the opportunity to offer more services or products to your existing clients.

New ways to access knowledge are at your fingertips… for free. With AI, you can get a detailed summary of every best-selling business book ever published. You can then question the summary, so it explains whatever parts of the book you’re most interested in learning from. As I write this in July 2024, that service is freely available from services like Google Gemini, Perplexity AI, ChatGPT and many others.

New and improved ways to work smarter are available to you. You can decrease stress whilst simultaneously increasing your productivity. That’s a huge win win.

New ways to sell your services are available to you, thanks to the newly-competitive payment provider sector. This makes it easier for clients to hire you or buy from you. Plus, it’s more profitable for your business, too.

New partnership possibilities are springing up. All this change brings almost unlimited potential for you to radically expand and improve your partnerships. Joint Venture opportunities are everywhere, just waiting for you.

It’s utterly exhilarating

I work with small business owners daily. Based on the results I’m seeing month after month, I firmly believe this is a golden age of opportunity for small business owners. I’ve never seen anything even vaguely like it, in almost 30-years of serving small business owners. It’s utterly exhilarating. Don’t let yourself miss out.

From? To?

By Jim Connolly | July 9, 2024

marketing tip, business journey

Photo: Nick Fewings

Today, I’d like to share a very powerful marketing strategy with you, which few, if any, of your competitors are aware of.

Every business provides a product or a service, which solves a problem for the customer. In order to solve their problem, it needs to create a change. To move the customer from something to something.

For example.

  • From worried to confident.
  • From vulnerable to safe.
  • From broke to wealthy.
  • From discomfort to comfort.
  • From bored to entertained.
  • From struggling to succeeding.
  • From confused to clear.
  • From sad to joyful.
  • From scruffy to glam.
  • From lonely to connected.
  • From loss to gain.
  • From ignorant to informed.
  • From stressed to relaxed.
  • From pessimistic to hopeful.
  • From lost to guided.

Now, here’s the part very few business owners get right.

You need to figure out the change your prospective customers are looking for. Their ‘from what’ and their ‘to what’.

Warning

The biggest danger here is believing the answer is obvious. It almost never is.

Seriously.

For instance, no successful coffee shop focuses on changing you from thirsty to quenched. None of them.

They change you by creating an attractive atmosphere. An atmosphere, where you can go from stressed to relaxed, or from tired to restored, or from lonely to connected, from stuck to creative or from bored to entertained.

The world’s top coffee shops know this. It’s what their marketing focuses on. It’s why we see very little emphasis placed on the coffee beans used, yet huge emphasis placed on the welcoming, positive atmosphere.

Here’s another example.

The world’s most expensive restaurants don’t focus on taking you from feeling hungry to feeling full. You can go down the street and get the same number of calories from a burger joint for pennies. Instead, these restaurants focus on their exclusivity. They take you from feeling normal to feeling like a star.

You get the idea.

Your product or service

Determine what change or changes your prospect is truly looking for.

Focus on the ‘from what’ part. Your marketing message needs to meet them right there. It needs to talk to their current situation. It needs to address the discomfort they’re feeling. This means your message will be on the very same wavelength that they’re on. This dramatically and profoundly increases the sales impact of your marketing

Then focus on the ‘to what’ part. Your marketing needs to illustrate how your product or service transitions them to their end point. To the very thing they desire.

This marketing strategy is designed to directly address the wants or needs of your prospects and position you as the answer. Almost no small business marketing does this and amazingly few medium-sized businesses.

Make 2024 your best year ever, even if you’re struggling today

By Jim Connolly | June 26, 2024

Business  results, reflection, take action

Next week marks the 2nd half of 2024. If you want to finish the year strong, no matter how things are going for you right now, today’s newsletter is exactly what you need.

What follows is based on almost 30 years of experience, helping small business owners achieve their best results. It’s a very straightforward approach. And it works in every industry and profession.

And it starts with us taking a look at how our business has performed over the first half of 2024.

Reflection and action

If we reflect on our progress and discover we’re on course to hit or smash our 2024 targets, we need to take action.

  1. To stay focused.
  2. To persevere.
  3. To carry on doing the right things, correctly.

If we reflect on our progress and it looks like we’re not on course, we need to take action.

  1. To accept the urgency of the situation.
  2. To decide that more of the same is not an option.
  3. To get strategic. Important: Most business owners don’t know what an effective strategy is. Here’s a short, brilliant explainer video, by Professor Roger Martin.
  4. To make better decisions.
  5. To take better actions.
  6. To finish strong and turn things around.

And here’s the GREAT news

Whether we’re on target or off target, we can still make this a very successful year. Equipped with the right strategy and support, our decisions will improve, our actions will improve and our results will improve.

The key is to act. And to act in accordance with the results we’re currently experiencing.

Lots of small business owners get this wrong. Many of those who are off target today, will stay focused, persevere and carry on… with more of the same. They’ll stick with what they’re doing and hope that things will improve.

Over the years, I’ve helped thousands of businesspeople to transform their results. In every case, their turnaround success started after they took that number one step above. They accepted the urgency of their situation, which inspired them to make the required adjustments. 

Yes, I do this same exercise myself

On a personal note, the only reason my own business has been successful over the years, is that I have learned to review my progress, or lack of progress, and then to act accordingly.

If I was using the same approach to my business in 2024 as I was using even a few years ago, my own business would be contracting today.

We all need to reflect on where we are, and then act accordingly. So please take time to see where your business is today, look at its direction of travel, and make the required adjustments.

Photo: Richard Stachmann on Unsplash

10 Proven ways to get free publicity, starting now!

By Jim Connolly | June 20, 2024

marketing, free publicity

People will happily share your message for free. Below are 10 proven examples. Look for those that you can adapt, to gain free publicity for your products or services.

  1. If it makes them look clever. This is why social networks are packed with Einstein quotes.
  2. If it makes them look compassionate to their contacts or community.
  3. If by sharing it, they believe they will benefit directly or indirectly.
  4. If they care about you and they believe sharing your message will help you.
  5. If it says something they aren’t brave enough to say for themselves.
  6. If they believe it’s helpful or valuable and that their friends need to know about it. My newsletter is spread by people who find something useful in it, which they want their contacts to benefit from.
  7. If they think it will make them look ahead of the curve or well-informed.
  8. If it’s remarkable. Extremely satisfied customers tell their friends when they receive an amazing service.
  9. If it makes them appear generous to their friends.
  10. If they are part of your community and want others to join them.

Buying or attracting?

As I tell my clients, you can hire salespeople and buy advertising, or you can use a little creativity and build a growing crowd of advocates. That’s a crowd who have the attention and trust of the people they’re sharing your message with.

Trusted people, spreading your message with their friends, for free, is an exceptionally effective way to grow your business.

When was the last time?

By Jim Connolly | June 17, 2024

people looking at laptop computer

Photo by Fox on Pexels.com

When was the last time you tested different pricing models?

When was the last time you were contacted by a media outlet, for your professional opinion?

When was the last time you tested a new marketing tactic or strategy?

When was the last time you did something radically different from your competitors?

When was the last time you undertook detailed competitor research, so that you know what you’re actually competing against?

When was the last time you received a great referral from one of your customers?

When was the last time you updated your marketing materials?

When was the last time you took the lead in your industry?

When was the last time you took an idea that’s common and successful in a different industry, and applied it to your business?

When was the last time you seriously challenged one of your long-held business beliefs?

When was the last time you partnered with another business on a project?

When was the last time you updated your business goals and targets?

When was the last time you added a new product or service to your portfolio?

When was the last time you looked for new ways to solve problems, for your customers and prospective customers?

When was the last time you seriously asked yourself, if your business is growing as fast and as profitably as it could be?

When was the last time you saw a significant, sustained increase in profits, and what did you learn from it?

When it’s been too long

If it has been too long since you last did, or experienced, some of the above, now would be a great time to put that right.

Make a list. Then work your way through it. Some of these will be more challenging than others, but all of them are important enough to invest the effort required.

An important lesson from the last 7 days

By Jim Connolly | June 6, 2024

marketing tip, biz dev

Today, I’d like to share a profoundly important marketing and business development idea with you, which is often ignored.

What makes it “profoundly important”? It’s literally (not figuratively) essential if you want to build a successful business and a very bright financial future! That’s why I am also going to show you how to get started.

I need to begin by asking you a question. How many of the marketing or business development tasks you worked on last week, were due last week?

Your answer to that question is important. It’s a great snapshot of how long-term or short-term your current horizon is.

The next 6 months, 12 months and 36+ months

It’s natural to focus on making your next sale or getting your next customer enquiry. It’s really important, too. However, it’s profoundly important to come up for air and look to your future. To work on the foundations of your marketing and business development, which will determine your success over the next 6 months, 12 months and 36+ months.

This might include answering key questions like.

  • How can you greatly increase the number of sales you make, in the next 6 months, 12 months and 36 months or more?
  • And how can you increase the profitability of those sales?
  • What could you be doing in order to significantly improve your customer retention rate and the number of customer referrals you receive?
  • What valuable, new product or service could you be working on, for your current and future customers?
  • Who are the useful people you need to introduce yourself to now, so you’ll have an existing relationship with them in your medium and longer term? There is a direct link between how well connected you are, and how successful your business will be. There’s more information on this here, (in the 3rd marketing tip).

Today’s important tasks absolutely need to be worked on. But the only way to build a spectacularly bright future, is to work today with our future in mind. We need to regularly make time to think, plan and work on our longer-term success.

This means resisting the temptation of being so wrapped up in today’s business challenges, that we have too few foundations in place, for the future success we are capable of achieving.

Plant a seed today

Make time today, even if it’s just 15 or 20 minutes, to advance a business idea you have. In doing this, you’ll be planting a seed for the future success of your business. Then tomorrow, plant, water or feed  another seed. And again the day after.

When harvest time comes, you’ll be very glad you did.

Photo by Stas Knop on Pexels.com

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Hi! I'm Jim Connolly and I help small business owners to increase sales, boost their profits and build amazing businesses. Read more here.

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