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It’s your voice. Use it!

By Jim Connolly | January 17, 2016

professional development, CPD

Social networks are packed full of people who share famous quotes. They seemingly have nothing to say for themselves. So they decide to say nothing. Instead, they amplify the words of others.

They don’t get it. They fail to understand that if you stop sharing inspiring quotes and start doing inspiring work, one day, people might quote you.

Being a human amplifier for Einstein [or worse, some social media guru] sends 2 powerful signals. It either tells people we have nothing to say or that we lack the courage to say what we believe.

And neither of those position us in a positive light. Quite the opposite.

This will help: The GREAT Leadership Lie.

How to become the obvious choice for new clients

By Jim Connolly | December 8, 2015

Marketing Tips, marketing advice, ideas

What emotion does a prospective client need to feel, before they hire you?

A key emotion behind decision making is discomfort. I was thinking about this earlier, when the first client for 2016 joined my Marketing Mentor Program. She explained that she had reached what she called “a tipping point”. She told me she wasn’t prepared to waste another year, working hard and making too little progress. The pain [discomfort] of another lost year, was powerful enough to motivate her to take action and hire me.

Being there when a prospective client needs you

Of course, you don’t usually know that a prospective client [or customer] is experiencing discomfort, until they tell you.

And this is why marketing should be an ongoing process for your business. You need to be there, front of mind, when they need someone with your expertise.

For example, my new client had been a reader of mine for months before she was ready to hire me.

Blogging and newsletters

In my experience, blogging and newsletter marketing are the best ways to maintain regular contact with your marketplace. This is especially the case if you use your blog posts or newsletters to deliver useful information, rather than sales pitches and offers.

So be there when they need you. Share your expertise. Demonstrate your knowledge. Once your prospective clients regard you as a trusted expert, hiring you becomes a low-to-zero risk decision.

A marketing lesson. From Taylor Swift!

By Jim Connolly | October 30, 2015

Marketing Tips, marketing advice, ideas

If you are struggling to get the results you need from your digital marketing [online marketing], this post is for you. And yes, it features a great example from Taylor Swift.

I’d like to start with an odd question: Have you noticed that at every serious road accident, there’s always an ambulance close by?

Based on that analysis, the best way to avoid a serious road accident, is to avoid driving where there are ambulances. You should especially stay away from groups of two ambulances or more, as these seem to cause the worst accidents.

Focusing on the wrong things

Of course, that’s totally the wrong way around. However, business owners make that kind of incorrect assumption all the time. They look at successful business owners and try to emulate them. Because they read the situation incorrectly, they end up focusing on the wrong things and making bad decisions.

A key area where this is a real challenge, is regarding digital marketing / social media. Small business owners often waste a lot of time and money focusing on traffic, followers and likes. They think that if they can push those numbers up, it will significantly help their business.

So, they focus on building those numbers and get it all wrong. Allow me to explain.

How Taylor Swift gets it right

Here’s an example of the correct approach. From one of the most successful recording artists of the past decade.

Taylor Swift didn’t become an ultra successful pop star because she has tens of millions of Twitter followers.

She has 66,000,000 Twitter followers, because she’s a super-talented artist.

Taylor Swift’s fans are attracted to her, because of her work. Not because Swift was an untalented unknown, with some smart Twitter tricks.

Now, if you build a great following of connected people and a dedicated reader community, because they love your work and value your leadership, that’s wonderful. These people will be a huge benefit to your business. Just make sure you get it the right way around.

Focusing on what matters

You don’t need traffic, followers or likes.

  • You need sales.
  • You need to retain your clients.
  • You need better clients.
  • You need the trust of your marketplace.
  • You need high quality leads.
  • You need more referrals.
  • You need better profits.

Those are the areas you should focus on. Those are the areas, which you should measure your progress by.

Here’s why

When your goal is to attract more traffic, followers or likes, it drastically changes your marketing. Here are a few very common examples.

  • Your focus shifts from relationship building to list building.
  • Your focus shifts from quality to quantity.
  • Your focus shifts from connecting with people, to collecting people on social networks.

Build a business. Build a great story. Count what matters… and don’t be distracted by a series of worthless numbers.

This will help you: Are you building a tribe or writing drive-by content?

Why The Connection Economy is vital to your business

By Jim Connolly | October 27, 2015

business development, biz dev, marketing tips

A lot of people have asked me, what is the connection economy. They also want to know what it means for them and their business.

As your business is already being massively impacted by the connection economy, here are some basics you may find extremely useful.

The connection economy and you

Here’s a very simple way to see if your business is likely to gain from the connection economy. Just answer the following questions, with a simple yes or no.

  1. Would your clients be able to get the same quality of service, if they switched to a competitor?
  2. Would your clients be able to get the same range of services, if they switched to a competitor?
  3. Would your marketplace miss you [your unique input], if you ceased trading?

To make sure your answers are accurate, give at least 1 tangible reason for each answer. If, for example, you answered no to the first question, explain why the quality of your service is better than your competitors, in a measurable way. Give concrete answers, not “we go the extra mile” or we try harder than our competitors”.

Why the connection economy matters

It’s no longer good enough to be an average or slightly better than average service provider. Unless you are constantly seeking to deliver remarkable products or services, your lunch will be eaten by those who set the bar higher.

In the connection economy:

  • Your clients and prospective clients, can find a hundred lower priced alternatives to you, on Google, in minutes.
  • Your clients are regularly targeted by hungry, super-ambitious competitors.
  • Your clients will also see word-of-mouth recommendations on Facebook, Linkedin and Twitter, from your competitor’s happiest clients.

The connection economy has changed everything

And it’s changed it for the better. Our clients are free to share their delight or anger with their social networks. They can visit your website and see if you’re offering something remarkable, or something unoriginal. The providers who offer great service can now thrive, regardless of how much money their average competitors spend on advertising.

The connection economy

In the connection economy, there’s nowhere to hide. This is great news for business owners, who are making a difference… business owners who are delivering something worth talking about. These business owners can create something remarkable and see it generate an unprecedented demand for their services.

For business owners committed to working hard, doing what they did last year, but a little better, it’s not good news at all.

Service providers who are unremarkable and predictable are becoming less and less visible. No one is looking for them. No one is referring them.

In short: The future belongs to those who are ready to embrace the connection economy.

3 Toxic marketing mistakes, which you have to avoid

By Jim Connolly | October 26, 2015

marketing tips, marketing advice, marketing blogs

If you want to see a quick and measurable improvement with your marketing results, today’s post could really help you.

I’m going to share 3 areas of digital marketing, which small business owners tend to get very wrong. Here they are, in no particular order.

Invisible social networking

Social networks allow us to connect with a targeted group of people, worldwide, without leaving our desk.

Given this amazing opportunity, what does the average small business owner do? They use their commercial, social networking accounts to share famous quotes and re-share other people’s content.

This tells prospective clients nothing about what the vendor stands for. It suggest the vendor either has nothing to say or lacks the confidence to say what they think.

Operating behind an outdated website

This is an immediate turn-off. It instantly creates a terrible impression. Prospective clients can draw only 2 conclusions about businesses, who have old or nasty looking websites.

  1. The business lacks the money to pay for a professional site.
  2. The business is too unprofessional to care how bad they look.

Both those messages are extremely toxic… to your marketing and your reputation.

Using cheap or DIY design

A business owner sends a powerful signal, by the quality of design they use, to represent what their business stands for.

How important is good design?

A well-crafted marketing message, coupled with poor quality design, is like a beautiful meal, served on a dirty plate!

As a result, their marketing looks shoddy and unprofessional, before people even read it. It speaks louder than the marketing message.

1, 2 or 3?

Some of you will be operating behind a professional and up-to-date website, with powerful design and a super-effective social networking strategy. Well done.

Others will be making at least 1 of those errors. And some will be failing on 2 or 3 of them.

And that’s perfectly fine!

Here’s why: The investment required in order to put these errors right, is far lower than what it will cost you to allow them to carry on hurting your business.

Plus, if you get it right, you will notice measurable results extremely quickly.

Blogging: Here’s why your readers are already your clients

By Jim Connolly | September 30, 2015

blog tips, blogging, content marketing

Thank you for being a client. Yes you!

Think about it: A client is someone you provide a service to. I regularly provide you with ideas to help you grow your business. And you pay me. You pay me with your attention. [That’s why they call it paying attention.]

So, I’m the service provider and you’re the client.

More importantly

How might your attitude to writing your newsletter or blog improve, if you saw every reader as a client? [Remembering that a subset of your reader-clients will become fee paying clients].

And how might that client-focused approach improve your results? Well, the only way to find out for certain… is to do it.

Recommended reading: 25 Reasons to write a business blog.

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Jim Connolly

Hi! I'm Jim Connolly and I use creative marketing to help small business owners increase sales, boost profits and build amazing businesses. Read more here.

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