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Outstanding service… isn’t!

By Jim Connolly | March 1, 2018

What was outstanding last year, isn’t outstanding today. And what seemed like great value, now isn’t. As a result, people’s expectations are constantly rising.

This is great news for that tiny minority of small business owners, who continuously seek to raise the bar.

But not for the business owner, who thinks it’s okay to just work hard doing the same old things, the same old way.

The power of thinking big. Really BIG!

By Jim Connolly | February 26, 2018

There’s real power in thinking big. For a business owner, it looks something like this:

  • Thinking big leads to big plans.
  • Big, exciting plans are motivating. They motivate us to take action.
  • When we take action, we make things happen.
  • And because the things we make happen are big and exciting, we make truly meaningful progress.

If you’re not feeling motivated, if you’re not making big exciting plans, if you’re not seeing meaningful progress — Start thinking BIGGER.

21 Tips to build a better business

By Jim Connolly | February 16, 2018

business tips

In no particular order:

  1. You don’t have any clients, customers or subscribers. They’re not yours. You simply borrow them. This means there’s no room for complacency. You need to earn and then re-earn their custom, attention and trust.
  2. People buy what they want. Not what they need.
  3. People buy for their reasons. Not yours.
  4. The word ‘Webinar’ carries a huge amount of negative baggage. It’s purely toxic. If you want to use video marketing, call it something less sleazy.
  5. When you want to generate high quality cash flow fast… find new products for your existing customers. It’s far quicker and a lot more profitable, than finding new customers for your existing products.
  6. Your brand is either working for you or against you. Tip: If you haven’t intentionally created a brand for your business, it’s working against you. It’s losing you money. Fix it. Fast.
  7. Low quality customers or clients are the unavoidable result of bad marketing.
  8. Keeping your promises is a proven way to build a great reputation.
  9. Everything your business does, is marketing. The way you answer the phone, your payment terms, the suppliers you choose, they way you reply to emails, your location, the way you write, the design of your website, your prices or fees, your guarantees, your social network updates… it’s all marketing.
  10. Build an email list of prospective clients or customers. Don’t rely on Facebook, Linkedin, Twitter or any 3rd party, for your communication channel. It’s like building a house on rented land. Attract people via 3rd party platforms. Then, encourage them to subscribe to your email list.
  11. A confused mind always says no. So keep your marketing as brief and clear as possible. Fewer options. Fewer words.
  12. Businesses with a small marketing budget tend to go broke. They dabble with DIY marketing, whilst their savvy competitors eat their lunch.
  13. The most powerful marketing is permission based. When people subscribe to your list, your message is treated very differently, than an unsolicited email from a stranger.
  14. Don’t lower your prices or fees. Increase your value. Here’s how.
  15. Stop waiting for the right opportunity. Make it happen. Create it.
  16. Learn how to make your marketplace curious. Why do prospective clients call you or email you? It’s because they need to know something and their curiosity motivates them to get in touch. So, you get a sales lead or client enquiry. And a chance to convert them into a new client or customer. Don’t explain everything in your marketing, unless you want very few sales enquiries.
  17. The more your services or products resemble what your competitors offer, the less visible your business is.
  18. Embrace brevity. Shorter messages are more powerful. Most marketing I see is at least 75% too long.
  19. Avoid using buzzwords. Those who don’t understand them will be confused. Those who do understand them, will cringe.
  20. Tell the truth. It’s the easiest, least stressful way to build a great business and your marketplace will respect you.
  21. If your business isn’t attracting regular sales leads or client enquiries, your marketing is broken. The very thing that feeds your business isn’t working. It’s costing you a fortune. Needlessly. Why are you allowing this to happen? Think about that for a moment.

What every business owner needs to know about optimism

By Jim Connolly | February 8, 2018

marketing enthusiasm

It’s great to feel optimistic about your business. That’s so long as your optimism is justified. You see, there are 2 types of optimism. One is essential. One is toxic.

I’m referring to justified optimism and unjustified optimism.

  • Justified optimism is born from knowing that your business is making measurable progress in reasonable time… seeing your plans come to fruition.
  • Unjustified optimism is very different. It comes from ignoring the reality of your situation and hoping things will ‘just get better’.

Here’s the challenge

Unjustified optimism has the same effect on your mind as justified optimism. If your business is stagnating or shrinking, yet you choose to believe everything is great, it acts like a narcotic.

A narcotic?

Yes!

It takes away the pain (or urgency) you need to feel, in order to motivate yourself to fix what’s wrong. Here’s an example.

It’s like seeing black smoke bellowing from the back of your car, but choosing to ignore it and instead, telling yourself that your car is doing GREAT. The engine then gets trashed, because you didn’t take heed of the warning signs and take action when you should have.

Optimism is essential for business success. And business owners tend to be optimistic. Let’s face it, we have to be! The very act of starting a business, with no guarantee of success, requires a lot of optimism. The key here is to make sure that the optimism we feel is justified.

On track or off track?

If things are on track for your business, your optimism is justified. It’s an indication you have exciting things to come. And that you should do more of the same. (You may also want to share your ideas with new business owners or young entrepreneurs. It’s a wonderful feeling.)

If things are off track, your business is spinning its wheels and you’re doing more of the same, yet you’re feeling optimistic, your optimism lacks justification. Don’t see that black smoke and ignore it. Instead, use it as motivation. Motivation to put better plans, strategies and tactics in place.

If you’re off track, this may help you: Here are dozens of free marketing tips and ideas – around 4,000 words worth of information-rich content.

How to successfully launch a new service

By Jim Connolly | February 6, 2018

marketing, usp, different

Have you launched a new product or a new service, only to be disappointed by the interest you attracted?

If you have, then today’s post is just for you. It will explain why this often happens, along with some ideas on how to make your next launch a success.

Danny from New York emailed me with a great question. His accountancy firm launched a new profit improvement service 5 months ago. They contacted existing clients and also advertised it to the local marketplace. Very few people have expressed any interest. He wondered why.

A common and costly mistake

I took a look at the marketing his firm used and was quickly able to identify a common mistake. A marketing mistake that many small business owners make.

It’s all about how ineffective (and potentially damaging) the word “new” is, when marketing something.

Sure, when you’ve just created or launched something new, you’re excited. You may even have a lot riding on the success of the new product or service. However, that newness is only exciting to you.

As far as the marketplace is concerned, something that’s new isn’t necessarily that interesting. In fact, newness can carry huge drawbacks, which will turn people away.

For example.

  1. To a lesser or greater degree, a new service is going to feel like a risky bet. And your prospective clients hate risk. They want peace of mind. This is the opposite. At best, it’s a bigger gamble than the more established alternatives.
  2. A new service is never the best. That’s because, by default, it lacks all those improvements that only come with time. It lacks the robustness of a more mature, proven service.

There’s nothing wrong with introducing something new. Far from it. Just don’t assume that because something is new, your marketplace will be interested in it or attracted to it.

Instead, you need to combine the fact it’s new, with additional benefits.

Benefits that your marketplace will find attractive. Benefits that reassure them. Benefits that are compelling. Benefits that are motivating. Benefits that will inspire them to want to know more, to hire you or buy from you.

Here are some proven examples you can use.

Our new (whatever) service provides you with:

  • a faster way to.
  • a safer way to.
  • a greener way to.
  • an easy way to.
  • a friendlier way to.
  • an enjoyable way to.
  • a guaranteed way to.
  • a more stylish way to.
  • a relaxing way to.
  • an ethical way to.
  • a proven way to.
  • an exciting way to.
  • a cost effective way to.

In summary

Newness by itself has limited marketing power. You need to combine it with compelling, client-focused benefits. This will make it massively more attractive.

And always be mindful when launching a new service, that it will be perceived as somewhat risky. So, give people the reassurance they need. Provide guarantees. And if a risk-reversal is possible, use it. If you’re not sure what risk-reversal is, I use it here. It’s extremely powerful, because it makes hiring you a zero risk.

Keep these ideas and suggestions in mind, for your next (or current) launch. Because “new”, by itself, isn’t that attractive.

Exposed: The golden opportunity right under your nose

By Jim Connolly | February 5, 2018

Marketing new products services

You’re living in THE golden age for small business owners. You have opportunities available to you today, which previous generations of business owners couldn’t have imagined.

Just think about it for a moment:

  • Social networks provide you with free access to a global audience.
  • Podcasting gives you the opportunity to have your own radio station. Many podcasts have larger audiences than traditional radio shows.
  • YouTube offers you your own free, worldwide TV channel. They’ll even pay you a cut of the advertising revenue.
  • Digital publishing allows you to publish books, videos, training courses and audio programs, without the need for a book deal, agent or publishing contract.
  • WordPress provides you with a free magazine plus free global distribution. They even look after the hosting, internet security and software updates for you. Plus, it costs nothing to get started. (I started Jim’s Marketing Blog almost 10 years ago on a free version of WordPress).

And those are just a few of the tools available to you.

In short: Everything you need, to grow a massively successful business is right under your nose. So, the only thing that can stop you today… is you.

Get out of your own way

Despite all the opportunities in front of them, the average business owner today still struggles to build the business they want. Are you one of them? Do you see the opportunity, but are confused about exactly what you should do?

If so, what you need is clarity. The clarity that comes from doing the right things correctly. Because in this golden age of business, once you decide to equip yourself with the right strategy, your potential is pretty-much limitless.

Movement is replaced with productivity.

Activity is replaced with achievement.

And frustration is replaced with progress.

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Jim Connolly

Hi! I'm Jim Connolly and I use creative marketing to help small business owners increase sales, boost profits and build amazing businesses. Read more here.

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