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How to build a massively valuable community, without Facebook or any other network

By Jim Connolly | November 20, 2017

email marketing, social networks

What do Facebook, Twitter, Snapchat and Linkedin have in common?

  • They’re relied on by millions of business owners, as a way to connect with their marketplace.
  • Plus, these same business owners have zero control over them.

Think about that for a moment.

On Friday, the popular Unilad Facebook Page was removed from Facebook. It has over 34 million likes and reaches billions of people. The page came back after a couple of days, following a huge media outcry.

The whole thing served as a timely reminder. A reminder that outsourcing the communication channel between your business and your marketplace, to an unaccountable 3rd party, is really risky.

Of course, if you or I have our main social account deleted, there’s unlikely to be a huge media outcry. Click… and we’re gone, along with the community we built.

The answer?

The answer is to take control away from social networks.

How?

My recommendation isn’t sexy. It’s not fashionable. It’s certainly nothing new. But it works. And it’s of massive value.

I’m referring to email!

Sure, use social as a way to connect with prospective clients / customers, if you really want to. But encourage those people to give you permission to contact them via email.

Pushing ads isn’t community building

Many small business owners fail with email, because they make their emails little more than a series of advertisements. Every email should contain what I call Independent Value. This means the reader should get something of value, independent of whether they spend money with you.

So no, a series of emails from you all about special offers isn’t going to cut it. That’s advertising, not community building.

Here’s what works: Only contact people when you have something useful to share. Show up regularly. You’ll then be building your very own permission-based community (what Internet marketers refer to as “your list”).

Yes, make it easy for people to get in touch with you, when they want to hire you or buy from you. Just don’t make that the focus of your emails.

Get it right and you’ll never be reliant on any social network.

I don’t have the time, Jim

A couple of interesting things happen, when you no longer need to spend all that time every day, feeding your business’ social networks.

  • You’ll rediscover the time you lost. This will give you more than enough time to build your own email community. I’m a dad, husband and I run a successful marketing business with clients all over the world. Plus, I work out for over an hour every day. However, I spend less time on social networks than anyone I know. That’s not a coincidence.
  • You’ll also find it massively easier to focus. It’s difficult to concentrate on anything, when you’re being constantly distracted by social media updates.

These benefits combine to provide you with a far more productive working environment.

They also “gift” you the additional time and clarity required, to create useful content for your email community.

Business and personal

An important distinction needs to be made, between business and personal use of social networks.

I’m not suggesting you stop connecting with family and friends.

Far from it! I myself use Twitter socially. The vast majority of my contacts and tweets are not connected to my business. It’s a leisure activity for me, which I really enjoy.

My point is the importance of building your business community on a platform, which YOU control. It’s about highlighting the risks of handing the main communication channel between you and your marketplace, to a 3rd party, over which you have zero control.

How effective can building an email community be, when a small business handles it correctly? Well, despite Jim’s Marketing Blog being one of the most popular blogs in its niche, 12 times MORE people read the email version of the blog. My email readership is also, easily my biggest source of new clients and enquiries.

Outsourcing the communication channel with your marketplace, to any social network, is extremely risky. It’s also 100% avoidable.

Here’s what you need to know: This is a proven example, which shows you how to get it right. It includes how I helped a client build a massively valuable reader community. You can read it here.

The extraordinary truth about your business

By Jim Connolly | November 15, 2017

why have my sales dropped

Fact: You are capable of extraordinary things.

There are no ordinary people. It’s just that some of us settle for ordinary results. We make ordinary decisions and take ordinary actions.

It’s easy to be ordinary. We simply need to follow the masses. It requires no courage and no creativity. It’s like living on autopilot. This is why millions of extraordinary people live ordinary, unfulfilled lives.

So, how do you become extraordinary?

You don’t need to do a thing! You are already extraordinary. You were born that way. However, there are 2 things you should do, to build an extraordinary business and life.

  1. Make extraordinary plans. This means deciding what you want, rather than settling for the ordinary.
  2. Summon the courage to put your plans into action. It’s tricky to break free from the masses and do your own thing. However… remember those periods of your life, where you needed to be brave? That’s proof that you have the courage required. You need to dig deep down and summon that courage. But it’s there. Right now. Just waiting.

Those 2 steps are all that separate us from enjoying an extraordinary life.

Questions and answers

Is it easy? No. It’s challenging.

Is it worth it? Absolutely.

Can you do it? Yes. You’re extraordinary and capable of almost anything you set your mind to.

Do you want it? That’s for you to answer.

Networking groups: How to get better results

By Jim Connolly | November 13, 2017

networking groups, make networking work, contact building

People often ask me for tips on how to get better results from their networking groups. In today’s post I am going to share an idea, which is seldom covered regarding networking. Yet, it’s the core reason why networking groups fail for so many business owners.

Let’s start by being very clear about why small business owners attend networking groups. The primary reason they give me, is that they want to connect with people, who may be a source of referrals or connections, which lead to new clients or customers.

That’s what I’m going to focus on here. I’m also primarily addressing physical networking groups, though the concept works for online networking too.

Getting the word out

When a business or project is new, it needs a push. The word can’t spread until you, as the business owner, start talking. In the early days, connecting with people who can help you spread the word is absolutely essential.

However, once a business is established or a project is no longer new, you shouldn’t need to keep attending networking groups, in order to get leads. There should be no need to keep pestering people to recommend you.

Here’s why:

  • Remarkable services spread.
  • Remarkable stories spread.
  • Remarkable resources spread.

Once you get the word out. Once people have heard about what you do. Once you start delighting your first clients or customers, the word will spread. And you will attract regular enquiries from eager, prospective clients.

The remarkable problem

Of course, the typical small business owner chooses not to build a remarkable business. They want to play it safe.

That’s is why the following scenario is so common.

Think about the service providers in your town, who are in the same industry as one another. They will offer a very similar range of services, to the very same prospective clients, make very similar promises and charge very similar fees. They’re totally, utterly unremarkable.

So, instead of attracting high quality enquiries from eager clients, they need to push, push, push.

This is where networking groups come in.

An unremarkable business has no legs

No matter how well the owner of an unremarkable business “works the room” at networking events. No matter how aggressively they push members of their networking group for leads… there’s a limit on what they can achieve. It’s a pretty low, uninspiring limit too.

They may, just may, manage to make an average living, doing average work, charging average fees to average clients.

Eating soup with a fork

Focusing on the best way to attract great clients via networking groups, is like seeking the fastest way to eat soup, using a fork.

Yes, with practice you may be able to eat soup faster with a fork than the average business owner. But any business owner using a spoon, will make 100 times more progress than you.

When it comes to building a successful business, we already know what works: Focus on offering a remarkable service. Then market it correctly.

It’s time for you to get edgy. And here’s why!

By Jim Connolly | October 31, 2017

commodity marketing

Today, I have a quick, yet really effective marketing idea to share with you. It’s simply this:

Success comes to the business owners, consultants, freelancers and trainers, who embrace the edges.

Allow me to explain what this means for you and your business.

Why it pays to embrace the edges

Clients will eagerly hire you if your service is measurably better than the competition. The best providers are few in number. They are always in demand. This means they earn the best fees.

Other clients will buy from you if you’re cheaper than the competition. If you know how to scale your business correctly for the low price model, you can make a fortune. And many business owners have.

Some clients will eagerly hire you if your service is measurably faster than the competition. The fastest providers in some industries are always in demand. The 2 hour dry cleaner. The express delivery service. Providers like these are always busy and can charge more, because they solve a problem fast.

  1. Better.
  2. Lower priced.
  3. Faster.

Did you notice what those 3 all have in common?

They avoid the middle ground

Most business owners choose to cling to the middle ground. They’re neither better or lower priced or faster. And as a direct result, they make it impossible to grow their business in any meaningful way.

Impossible?

Think about it: There’s nothing to motivate a prospective client to hire a middle ground provider. Nothing. They’re just average. Average and immediately forgettable. Average and unremarkable. And it’s spectacularly hard, if not impossible, to succeed in an average, forgettable, unremarkable business.

A far, far better approach

One of the first things I do when I work with a new client, is to show them how to get their business from the middle ground to the edge. Once we have done this, we have a massively more motivating proposition for their marketplace. It becomes far easier for us to market their services. Plus, because they’ve chosen an edge, my clients also attract a regular flow of referrals and recommendations.

So, they no longer struggle to attract clients or customers. Instead, they become a magnet to those who value the edge they have chosen to embrace. I recommend you do the same with your business, my friend.

Every one of us needs to intentionally decide where we position our business. I strongly recommend you embrace the edges… and avoid the overcrowded, unremarkable middle.

Tip: This will help you get it right.

It’s yours for the taking

By Jim Connolly | October 12, 2017

take initiative, marketing

There’s a remarkable opportunity right in front of you. And it’s yours for the taking.

For the taking?

Yes!

Think about it: No one gives you the initiative. You take the initiative.

This means you’re free.

  • Free to encourage those around you.
  • Free to offer the best customer service in your industry.
  • Free to build a business that offers you the lifestyle you want.
  • Free to have your name used as a byword for excellence.
  • Free to become the best possible version of you.

Of course, you’re also free not to. And that’s perfectly fine. So long as you’re clear that it’s a choice. Your choice.

Because the initiative is taken, not given.

We’ve always done it this way

By Jim Connolly | October 4, 2017

comfort zone, always done it this way

That’s got to be one of the very worst reasons to do anything in business.

Do it because it works, sure.

Do it because it generates increasing returns, absolutely.

But doing something a certain way, purely because you’ve always done it that way, makes no commercial sense.

Why?

Because although a business owner’s approach may remain static, the marketplace is changing. And the pace of change is accelerating. This means the approach you use needs to adapt, if you want it to work. Interestingly, this applies to all forms of marketing. Not just digital (internet) marketing.

For example

Here’s just one very common example. Until recently, if a service provider offered an outstanding service, that was enough to ensure they received a regular flow of referrals. They could build a valuable client base, from word of mouth recommendations alone.

Today, that’s no longer enough. Times have changed. Unless you use the correct approach, delighted clients will no longer feel inspired to tell their friends and contacts about you. If you work in any service-based profession, you’ll already know this. There are a few additional steps you need to take, to attract great referrals, which were unnecessary just a few years ago.

As a business owner, you need to be aware of changes like this. Then adapt your marketing approach accordingly.

Fear not my friend!

Here are some of my top marketing tips and ideas — yours now, for free. The information is updated regularly and will provide you with lots of workable marketing advice, most of which you can get started on today.

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Jim Connolly

Hi! I'm Jim Connolly and I use creative marketing to help small business owners increase sales, boost profits and build amazing businesses. Read more here.

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