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The marketing power of ‘Style Over Substance’

By Jim Connolly | June 7, 2023

marketing style

The following statement will sound counter-intuitive. That’s because you’ve been lied to for years. Okay. Here goes.

In marketing, there’s a case for style over substance.

It’s a strong case, too.

Just think about this for a moment.

  • The top political commentators get paid a ton of money, to deliver their take on the news for major networks.
  • The also-ran commentators get paid peanuts, to deliver their take on the news, for small, local networks.

Here’s the thing. In both cases, the news (substance) they comment on is the same. Here’s why one of them is earning 10 times or 50 times more than the other. It’s their style. The style with which they work.

For example:

  • Their courage, when choosing to take, or avoid, a controversial stance.
  • Their ability to communicate with confidence.
  • Their vocabulary.
  • Their energy.
  • Their effectiveness when injecting their personality (style) into their work, so that it’s truly theirs.

Here’s my point: when it comes to business, the substance of an experienced service provider should be there by default. They know their what their service (substance) is, how it works, etc. It’s their style that sets them apart from the crowd.

Style over substance as marketing

The newsletters, podcasts, blogs, YouTube channels, social media accounts and podcasts, which people take notice of, all have their own style.

And the ones that fail to grow, fail to get noticed, fail to make an impact… well… they don’t.

Instead, they follow the cookie-cutter approach to marketing. They bought into the lie. The lie that says; ‘Just market your stuff this way, like everyone else, and it works. Follow the steps. 1-2-3’.

That’s bullcrap.

You can certainly learn substance that way. However, your style, the very thing that gets you noticed, by default, can’t possibly be learned from a marketing seminar, a course, a book or any other generalized form of information.

Why?

Because your style is all about you.

Where are you right now?

Okay, you obviously understand the services you provide extremely well. So the substance is there. You know what you’re doing. You’ve got the substance part covered.

But what about the style?

When it comes to your marketing, when it comes to the story behind your service, are you telling it from your perspective? Are you sharing the substance of your knowledge, using your voice, your perspectives and your experiences? Because these help form your style and your style is what people connect with, hire, purchase, recommend and advocate.

  • It’s your style that sets you apart.
  • It’s your style that makes you approachable.
  • It’s your style that inspires people to share your message.
  • It’s your style that gives value to your substance.
  • It’s your style that motivates people to want to hire you or buy from you specifically.

And none of that can be copied from a book, seminar or course. Because it’s you.

In fact, with so many competitors trying to get the attention of your prospective clients, your style is the most powerful tool in your arsenal.

Photo: Shutterstock.

Build your ideal business. No selling required. None. Zilch!

By Jim Connolly | June 6, 2023

marketing, no selling

I’m going to share a powerful marketing idea with you today. It’s all about how to attract high quality clients or customers. With no selling required.

These leads will come from people who already know you, who already value your work AND who really want to work with you.

Let’s go.

I need to start by asking you a question: Over the past 6 months, how much valuable, free information have you given to your prospective clients?

I’m specifically referring to things like newsletter articles, blog posts, videos, Zoom sessions, podcasts etc., which offer useful and valuable information… rather than thinly-disguised sales pitches.

Here’s why that question is critically important to building your ideal business.

No selling required

If you want an endless stream of high quality clients or customers, you need to be front of mind when they have a requirement. You need them to be thinking about you. This means you need to regularly give them something, which they will value. Something useful. Something that makes them interested in what you have to say.

Most small business owners waste their time, trying to get their marketplace excited, using sales messages and special offers. They haven’t figured out yet, that they need to develop a relationship with their marketplace, in advance, if they want to attract the very best enquiries.

Notice I said ‘attract‘ enquiries?

That’s right.

When you stop selling and start helping, your prospective clients come to you. I haven’t sold my services to anyone in over 20 years. But people hire me all the time.

And the difference this makes is huge.

Engage and inform: Don’t just sell

The secret to attracting high quality inbound sales leads, is to focus on engaging your marketplace. Educate them. Inform them. Inspire them. Help with their problems. In short, become a valuable resource. And do this before they even need you.

By engaging in this way, you’ll quickly begin to build relationships and credibility with the people who pay for the exact kind of service or products you offer. And if you tailor the information you provide, so that it’s directly relevant to your IDEAL prospective clients, that’s who you’ll attract enquiries from. (Note that word attract again?)

Through the distribution of valuable, free information, you position yourself as an authority in your field. You also build a relationship with your prospective clients, where they naturally think of you as the source of the help they need. This makes you a safe pair of hands. It also makes hiring you or buying from you way less risky when they need a new provider.

Make no mistake, if you embrace this marketing idea and do it correctly, the results can be breathtaking. You can build your ideal business, working with great clients who value you.

And with no selling required.

Photo: Shutterstock.

Your opinions, voice, uniqueness and AI

By Jim Connolly | April 25, 2023

human opinion, ai, chatbots, marketing

Opportunity is knocking. It’s knocking loud and it’s knocking clear.

The best part? To benefit from this spectacular opportunity you just need to be yourself.

Allow me to explain.

It starts with a statement of fact: Your opinions are exactly that. They’re yours. They’re as specific to you as your unique blend of life experiences and lessons.

Conversely, artificial intelligence doesn’t have an opinion. Everything about its knowledge base is artificial.

Instead, AI is fed with masses of data. And it’s trained by groups of AI experts. One of the primary tasks of AI trainers, is to keep their AI as neutral to everyone as possible. And in seeking not to offend anyone, AI lacks even an artificial opinion.

In stark contrast

No person who has ever lived is neutral. Unlike AI, we not only have an opinion, we have countless opinions. This includes the opinions and feelings we have regarding the way we do business. And it impacts everything, including:

  • The business tactics we rule in or rule out.
  • The atmosphere we create for our clients or customers.
  • The way we sell or negotiate.
  • The value we place on our products or services.
  • The baseline quality of service or products we provide.
  • The type of staff we hire and the way we look after them.
  • The suppliers we choose.
  • The profile of customers we want to attract (and those we want to avoid).
  • The type of promises and guarantees we provide, etc., etc.

Your business, opinions, voice and uniqueness

Your opinions matter. They always have. They’re what give you your unique voice in the marketplace.

I firmly believe that today, and for the forseeable future, that uniqueness is a powerrful way, maybe the most powerful way, for your business to gain your biggest ever slice of the marketplace.

How?

A growing number of your competitors are switching to AI for their voice. For example, AI tools are creating and guiding their business plans; what to do and what to avoid. Chatbot apps are handling their frontline customer service. Chatbots are also guiding or shaping (and in many cases providing) their; newsletter content, blog posts, video / podcast scripts, advertising copy and social media interactions, etc. In short, everything that prospective clients or customers use in order to judge these businesses, is bland and lifeless.

I’m suggesting that you adopt a very different aproach to AI.

The most savvy business owners I know are also using AI. But the way they use it, excludes every area of their business that carries their DNA. Their opinions and their voice remain 100% human. It’s what guides their messaging, their priorities, their values, their commitment, their customer service and their willingness to go the extra mile. Their businesses have a pulse and personality. They are extremely easy to connect with. They are easy to relate to. And on a very human level, they’re easy to trust. Because they are human. And so is their brand. Not dull and lifeless like the previous example.

Very soon, you’ll be able to stand out and get noticed, in a way that wasn’t possible before. The opportunity is knocking. But only for those who choose to take notice of it.

AI created content: Big changes ahead

By Jim Connolly | February 13, 2023

AI created content, ChatGPT

People have been asking me lots of questions lately about AI. Specifically, regarding AI created content. And rightly so. Everything is going to change. Those asking me can be split into two groups.

  1. Business owners wanting to switch from paying content writers, to using AI.
  2. Content writers, who are worried that AI created content will wipe their business out.

Here are some thoughts, observations and ideas for those in either of the above groups.

Switching to AI created content?

It was 2016 when I first wrote about AI as a content creation tool, in a post called Don’t let the robots kick your ass. I’ve followed AI content developments very closely ever since. And yes, things really have improved.

However, for a business owner thinking of replacing their content writers with AI, you’ll have some small issues to contend with. That’s because it’s not currently a like-for-like swap.

In my opinion, AI content isn’t good enough to use without some editing. Here’s a piece I created in around 10 seconds using ChatGPT, with no edits, so you can see for yourself. I simply asked the software to write an article for me about the limitations of AI writing. Here’s what it produced, including the article’s title: Limitations of AI in Writing: Context, Tone, and Nuance.

Whilst the spelling and grammar are fine, the content doesn’t flow naturally as you read it. This is a common problem and means the business owner needs to know what to edit and how to edit it, so that it reads correctly and is ready to publish.

Editing takes time, if you’re not used to doing it. And quality is an issue, because the quality of the content you end up with, will be determined by your editing skills… not AI. Yes, the quality of AI content will improve to the point where little, if any editing is required. But in the short-term, it’s not quite there.

AI and content writers

Content writers who operate at the higher end of the market have nothing to fear from AI content. You’re a proven writer. You can connect with readers, engage with them and deliver the results your clients need. You’ll be absolutely fine for a very, very long time.

High quality, human crafted content, which engages the reader, with things like nuance, irony, passion and compassion, will always have a market.

The challenge, I believe, will be for content writers who serve the middle of the market.

Why?

I’ve been testing the research version of ChatGPT for some time and right now, it can create a piece of content on any subject, thousands of words long, in seconds. Scan it with a plagiarism checker and it will pass as unique. Note, in the example I gave earlier, I just pasted the text from the software, formatted it and added an image. An experienced writer will be able to edit it and turn it into an average quality piece in under 30 minutes.

That’s exactly what a lot of content-based service providers have been doing for years. They’re able to charge a low fee and earn massively more than those charging 5 times as much, because they’re producing 20 times as much content.

Soon, AI will create content that’s already as good as the average piece that’s human created. Some in my profession say it’s already possible. Either way, it won’t need human editing. It will be ready to go. And the software is already extremely simple to use, so there’s nothing to stop those with average budgets from bypassing content writers, and doing it themselves.

I think that’s the point were the ‘real’ disruption will happen.

Some thoughts

Not much is likely to change in the very near future. Though with Microsoft and Google / Alphabet now investing billions in the battle for AI supremacy, and advertising their offerings everywhere, this will change. I think a wider, general awareness of AI content will see a surge in content service providers using it, which will force fees down. It should also result in more people switching from hiring content creators, to doing it themselves with AI. As I said earlier, it’s already very easy to use.

Content providers who charge industry average fees, to clients who’ll pay industry average rates, always find it hardest to thrive. And it’s about to get even harder. Because those who currently hire them will be able to create their own content, and create as much of it as they wish, for pennies or free. Those who sell content services into the middle will need to switch to a new content service model, which is built to thrive in the age of AI. More of the same isn’t a viable option.

As with every disruptive technology, there will be winners.

Maybe a useful way forward, is to ask yourself what a winning model for your business will look like, now AI content creation is going mainline. Consider how you might put the amazing power of AI to work for you, rather than have it work against you. There’s no reason for you not to prosper mightily from the disruption.

Going narrow and deep

By Jim Connolly | November 25, 2022

going narrow and deep, marketing, social media

If you find it hard, time-consuming or confusing, to be present on lots of different social media platforms, relax. You don’t need to! Today I’m going to show you a far better alternative. It’s based on the approach I use. I call it going narrow and deep. So, here’s how it works, and how you can benefit mightily from it.

This blog is in its 14th year. And I’ve been publishing a newsletter since the 1990’s! When I mention this to people they often ask how I have managed to update my blog and publish a newsletter, very regularly, for so long.

I really don’t do much

Sadly, I don’t have some kind of productivity super power. It’s a lot less impressive than that.

You see, my ‘secret’ is all about how little I do.

  • I don’t have a Linkedin account.
  • I don’t have a Youtube channel.
  • I don’t have a podcast.
  • I don’t have a Facebook Page
  • I don’t have a Facebook Group.
  • I don’t have a TikTok account
  • I don’t write books.
  • I don’t give many interviews.
  • I don’t have a business account on Instagram or Snapchat, either.

Lots of business owners do most of the things on that list. And I bet they produce at least as much information across those platforms as I produce for my blog / newsletter.

The difference is in what we choose to do with the content we produce.

They go wide. I go narrow

Let me flesh that out a little.

Having been involved in social media marketing since its inception, I’ve seen how easy it is to lose your account, and audience, on any platform you don’t own. And if a platform ceases to be popular, you can also lose your audience, or most of it, when they move to the next new, shiny thing.

Plus, it’s extremely hard to create a significant marketing impact, or foster deep engagement across multiple platforms. So, you end up with a wide spread of shallow encounters. That’s why I chose to go narrow and deep.

  • I own my blog.
  • I choose where it’s hosted.
  • And I can use any commercial email provider to mail my newsletter to subscribers.

The benefits of building your own platform are many and varied.

The best-known benefit of going narrow and deep

Maybe the best-known benefit is that you’re building your very own publishing business, which grows in value literally every day.

For example. Jim’s Marketing Blog has thousands of pages of marketing and business development information and a 14 year pedigree. It has built trust and a deep connection with thousands of people worldwide who read it regularly.

So today.

If I wanted to.

  • I could form partnerships with online training providers, promoting their courses here, for a commission on each place sold.
  • I could create a dedicated store here, providing products that appeal to my reader demographic.
  • I could cash-in. The last offer I received for Jim’s Marketing Blog was huge.

There are multiple revenue generating opportunities open to me, because I built everything here. Combined, they would easily create a significant enough income to become a stand-alone business. Imagine if I’d spread my ideas and work across social media platforms / social networks. None of the opportunities I just mentioned would exist.

So, consider the commercial value of creating your own platform. Your own publishing business. And I mean, seriously consider it. Because it could be worth a fortune to you.

The least-known benefit of going narrow and deep

I think the most overlooked benefit, is the incredible focus, clarity and freedom it gives you.

With the multi-platform approach, different types of ‘content’ work better on one platform and less well on another. All of a sudden, you need to add lots of tasks to your daily workload. So, you’re no longer ‘just’ running your business. You need to find time to be a photographer, broadcaster, video producer, audio creator, short-form writer and networker. Plus, there’s the time required to monitor all those different places every day for replies or responses.

You also need to be careful how often you publish. Most platforms will make your content less visible to your audience, if you publish what they deem to be too often. Facebook, Linkedin and Instagram are notorious for this. Blogs do the opposite, because fresh content is rewarded by search engines. It’s a sign that your blog is being supplied with new and updated material. A sign that your blog is worth recommending to those searching for up-to-date information.

With your own platform, you publish when you have something useful or interesting to share. That’s it. It’s extremely liberating.

In short, I probably don’t produce content more often than you or anyone else involved in marketing their business. I certainly spend a lot less time creating it.

I just put it in the same place and let it build steadily over time. Eventually, all those little molehills become a mountain.

How to create marketing that works

By Jim Connolly | August 12, 2022

Marketing that sells

I have a very effective marketing idea to share with you today. I’m going to show you how to create marketing, which people will value and that’s powerful enough to inspire them to hire you or buy from you. It’s based on the work I do with some of my clients and includes a brief case study, which you can learn from.

So, let’s get started.

Receiving attention or paying attention?

It starts with understanding that there’s a huge difference between someone receiving your message and someone paying attention to it.

For example, TV viewers are sent targeted marketing messages (commercials) during TV shows. What do most of us do? We fast forward through them or if watching the show in real-time, we go and make a coffee. Just because they send their messages, doesn’t mean we are paying attention.

For your marketing to work, you need to get a great message in front of the right people. In order to get this correct, here’s the key question we need to ask ourselves:

If I stopped my email marketing campaign or I stopped publishing my blog posts, newsletter etc, would people really MISS them?

As a quick look at the marketing you receive every day confirms, for most people the honest answer to that question is NO! We get bombarded with dull, uninspiring sales messages all day and see them as an intrusion, rather than something of value.

Of course, for that tiny minority of small businesses who DO produce marketing, which people genuinely value and would miss if it were to stop, the sky is the limit.

I’m going to share the process required to make this work for your business later in this post.

First, we need to understand why there’s so much dull and ineffective marketing out there.

Dull is cheap. Dull is fast. Dull is easy!

It’s cheap, fast and easy to create a dull marketing message and push it to a lot of people. As a result, there’s no barrier to entry today.

Things were very different 15 years ago. Back then, if a small business owner wanted to send a mail shot to 50,000 people, she’d have to spend some serious money.

  • She’d have to cover the cost of the mailing list.
  • Then she would need to pay for all that paper and the printing.
  • Next she would need to pay a company to get the letters folded and inserted into the 50,000 envelopes.
  • Then there’s the huge postage costs for those 50,000 pieces of mail.

All in all, it would cost many thousands. She would need to think long and hard about the value of what she put into those envelopes. Get it wrong and she would pay a hefty price.

Today, everything has changed

That same business owner today, can hit 50,000 people using cheap email software and her laptop. It costs just a little of her time. If it fails, maybe tomorrow’s one will work.

In short, it’s never been cheaper or easier to push dull, uninspired, poorly thought out, selfish marketing out the door.

So, that’s exactly what millions of people are doing. This is why there’s so much junk in your email inbox and on your social networking accounts.

How to get it right

There is an alternative approach I want to share with you, so people welcome your marketing, share it and hire you or buy from you. It requires that you take the exact opposite approach, to 99% of the marketing you see out there. 

It’s about shifting the focus of your marketing, so that it’s primarily of benefit to the people who receive it and secondarily of benefit to you.

It’s about producing content (audio, video, articles, blog posts, newsletters, social networking updates etc), which provide independent value to those who receive it. This means they get genuinely valuable or useful information from it, independent of them needing to spend a penny with you.

An example of how this works, based on one of my clients

Imagine you are a dog owner and after a trip to the vet, you subscribe to their dog owner’s newsletter. It gives you useful tips and ideas, to help you keep your dog healthy, fit and happy. At the bottom of each email are their contact details, so you can call them when you need a vet.

You find this free information so valuable and interesting, that you send it to 10 of your dog-owning friends.

  • They subscribe and then do the same.
  • Then these new subscribers share it too, and on and on it goes.
  • The amazingly valuable, highly-targeted readership just keeps on growing!

Soon, my client was talking to hundreds, then thousands of dog owners and positioned themselves in their marketplace, as THE place to take your dog for all its veterinary needs.

Their newsletter was eagerly anticipated by it’s readers. Yes, people wanted to hear from them and valued what they had to share.

Compare that vet’s approach to the typical marketing messages we see.

  • That vet doesn’t need to run expensive radio ads.
  • They have no need to waste time on Facebook. They own the communication channel with their prospective clients (by using email)!
  • They have no need to buy mailing lists.
  • They don’t need to waste valuable hours at networking events.
  • They certainly don’t need to pester people on social networks or ask strangers for recommendations on Linkedin.
  • They don’t need to invest in anything, other than the creativity required to produce a genuinely valuable newsletter, with useful content.

That example shows how a business can grow a massively powerful marketing asset, by sharing real value, rather than pushing unwanted messages. If you want to thrive in today’s exceptionally volatile economy, this is the kind of marketing you need.

The kind of marketing that increases in value every day.

The kind of marketing that requires zero advertising spend.

The kind of marketing that connects you with prospects in a way they actually look forward to and share with their friends.

In fact, the exact kind of marketing I have been creating for my clients, since the mid 1990’s. It works. And it works in every economy.

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Jim Connolly

Hi! I'm Jim Connolly and I help small business owners to increase sales, boost their profits and build amazing businesses. Read more here.

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